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Rimini Street Reviews and Ratings

Rating: 8.6 out of 10
Score
8.6 out of 10

Reviews

39 Reviews

Rimini Street - PeopleSoft 3rd Party Support

Rating: 7 out of 10
Incentivized

Pros

  • 1099 Regulatory
  • Break/Fix solutions
  • Other services as necessary (although, we did not utilize any of these)

Cons

  • More stateside support resources
  • Seems like we had several issues that were not resolvable or followed through for resolution.
  • .

Likelihood to Recommend

Rimini Street was great at providing us TAX Updates (when we utilized HCM) and has been great to handle 1099 for our FSCM Solution.

VU
Verified User
Director in Information Technology (1001-5000 employees)
Vetted Review
Rimini Street
7 years of experience

Rimini Street

Rating: 10 out of 10
Incentivized

Pros

  • Communication
  • Problem solving
  • quick turnaround

Likelihood to Recommend

The gives us support on SAP with better communication and efficiency than when we had SAP support.

VU
Verified User
Professional in Information Technology (1001-5000 employees)
Vetted Review
Rimini Street
5 years of experience

I selected Rimini Street because it fit our budget and requirements.

Rating: 7 out of 10
Incentivized

Pros

  • Rimini Street is supporting PeopleSoft AM, AP and GL module s
  • Rimini Street is supporting Hyperion Planning
  • Rimini Street is supporting PeopleSoft PO module

Cons

  • They should improve on the PeopleSoft BI publisher reports
  • PeopleSoft new report development or process development.

Likelihood to Recommend

Some of Rimini Street's Tech support personnel are knowledgeable and good. However, some need improvement when a high-priority case is opened with them.

VU
Verified User
Administrator in Information Technology (201-500 employees)
Vetted Review
Rimini Street
2 years of experience

Rimini Street does a good job of hiring and retaining knowledgeable resources to support your environment.

Rating: 10 out of 10
Incentivized

Pros

  • Rimini Street does a good job of hiring and retaining knowledgeable resources to support your environment.
  • Rimini Street does a great job of helping their clients to prioritize requests and provide the "right timing" relative to support on those requests.
  • Rimini Street does a great job of attracting talented resources that are willing to put the time in to get to the bottom of some difficult issues.

Likelihood to Recommend

Rimini Street is well suited to provide deep functional and technical support for SAP's ECC platform. Its very capable cyber security team can help its customers secure their legacy environments.

VU
Verified User
Manager in Information Technology (501-1000 employees)
Vetted Review
Rimini Street
13 years of experience

Rimini Street - Great Support

Rating: 10 out of 10
Incentivized

Pros

  • Very knowledgeable of JDE
  • Extremely responsive
  • Excellent customer service

Likelihood to Recommend

Rimini Street's team is extremely supportive! If an issue cannot easily be resolved via email, they will set up a Teams Meeting so they can view the issue and provide a solution.

VU
Verified User
Analyst in Finance and Accounting (501-1000 employees)
Vetted Review
Rimini Street
1 year of experience

Using Rimini Street for Sunsetting Applications

Rating: 9 out of 10
Incentivized

Pros

  • Response Time
  • Globally available respurces
  • Cost savings

Cons

  • Better way to maintain knowledge base so different/new resources are productive quickly

Likelihood to Recommend

I think that Rimini Street has better services at lower cost as compared to SAP

VU
Verified User
Director in Information Technology (10,001+ employees)
Vetted Review
Rimini Street
7 years of experience

Highly professional and responsive.

Rating: 8 out of 10
Incentivized

Pros

  • Professional advice in a timely manner.
  • Broad range of skills and product knowledge.
  • Highly skilled and available engineers.
  • Responsive service for impacting issues.

Cons

  • Legal and compliance changes could be delivered with more lead time.
  • Change of primary support contact happened too often.

Likelihood to Recommend

The transition from software vendor to Rimini Street third-party support was well managed and planned, with great visibility of progress. The ability to react quickly to impacting issues and have engineers engaged at speed is impressive. The understanding of and engagement around support issues related to software incompatibility, which inevitably occur over time, was great.

SE
Sam Edwards
Business Solutions Manager in Information Technology at LIC (501-1000 employees)
Vetted Review
Rimini Street
5 years of experience

Rimini Street Review

Rating: 10 out of 10
Incentivized

Pros

  • Provide our own personal support contact who was able to learn our business and understand our needs
  • Providing highly available product experts

Cons

  • Maritz customized the ATG code quite a bit, they learned enough to support our version. Could have dug in a bit more.

Likelihood to Recommend

When Maritz moved ATG to Google Cloud Platform, they served as sounding board for our implementation. When we had issues a month after the release, they worked around the clock to help debug the problem, even though it turned out to not be an ATG issue.

When we needed Endeca help when we were refreshing our lower environments with production data, Rimini Street found a resource who was able to help us complete the task.

JL
Janet Lister
Senior Architect (PT) in Information Technology at Maritz (501-1000 employees)
Vetted Review
Rimini Street
4 years of experience

Rimini Street is worth it!

Rating: 9 out of 10

Pros

  • Following through.
  • Knowledgeable on how to review and update issue.
  • Pleasant.

Cons

  • They are too good! I can't think of anything negative!

Likelihood to Recommend

They like to work with you, not just in the background. I'd rather have them on the phone or in the system with you so that they understand the issue live and not just try to recreate something in the background! They are great at this.

VU
Verified User
Employee in Information Technology (1001-5000 employees)
Vetted Review
Rimini Street
6 years of experience

Rimini Street review

Rating: 9 out of 10
Incentivized

Pros

  • Support Portal
  • Technical support of the engineers who support our agency

Cons

  • completed annual forms in a timely manner (but I am sure they will get done)

Likelihood to Recommend

They seemed to understand our need an desire to have background check staff dedicated to critical support when needed. And the fact they would need to be able to support us from within the U.S.A.

VU
Verified User
Director in Information Technology (1001-5000 employees)
Vetted Review
Rimini Street
4 years of experience