Overview
What is Ring.io?
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.
Ring.io is a quality product with great value
Excellent functionality and value
Ring.io in Higher Education Enrollment Management
Ring.io Review
Good Experience with Ring.io
Popular Features
- Dialer-CRM integration (5)9.090%
- Call notes & tags (5)9.090%
- Automatic call logging (5)9.090%
- Contact preview (5)8.989%
Pricing
What is Ring.io?
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to…
Features
Preview Dialer
Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.
- 8.9Contact preview(5) Ratings
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
- 9Dialer-CRM integration(5) Ratings
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
- 9Call notes & tags(5) Ratings
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
- 9Automatic call logging(5) Ratings
Dialer automatically logs all calls (successful/attempted).
Core Dialer
Features that support sales calls with automatic dialing.
- 9Outbound dialing(5) Ratings
Allows reps to quickly and automatically make outbound sales calls based on call lists.
- 9Inbound routing(4) Ratings
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
- 9Custom caller ID(5) Ratings
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
- 9Click-to-call(5) Ratings
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
- 9Recorded voicemail drop(5) Ratings
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
- 9Dialer contact import(4) Ratings
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
- 9Campaign & list management(5) Ratings
Users can create and modify contact lists/calling campaigns.
Call Follow-up and Quality Assurance
Features that allow salespeople to understand call activity and respond/take future action based on call activity.
- 10Follow-up calls(4) Ratings
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
- 5.1Dialer reporting & analytics(5) Ratings
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
- 8.1Dialer compliance(5) Ratings
The software supports FTC regulations around time zones and dropped calls.
Product Details
- About
- Tech Details
- FAQs
What is Ring.io?
Ring.io Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(5)Community Insights
- Business Problems Solved
- Recommendations
Users have reported that the auto dialer feature of the product is a time-saving and efficient tool, enabling them to directly input data into Zoho CRM. The seamless integration with CRM, tracking, and data analytics features has significantly improved users' workflow and productivity. They appreciate the convenience of power dialing through customized lists, which facilitates better connections with prospects and potential clients. Additionally, users find great value in the product's ability to track data and synchronize calls, allowing them to monitor productivity, set goals, and enhance their overall calling experience.
The transparency and improved tracking capabilities provided by the product have been highly beneficial for users. It offers a centralized solution that streamlines processes and boosts productivity. Users have also praised the customer service for promptly addressing issues or lost revenue. During calls, the display of contact information has improved call performance and made the calling process smoother. Furthermore, users highlight how the product saves significant time by eliminating manual dialing and call syncing, enabling them to handle all work activities from their desktop.
The product proves invaluable for quality assurance purposes as it improves call quality in general. Its seamless integration with CRM systems reduces clicks and saves users time and money compared to other dialers. Users can easily track call history, providing them with accurate records for monitoring progress. The controlled and recorded environment minimizes noise and interruptions during calls.
Notably, the product successfully addresses common challenges such as phone number control and call quality management. Users report positive experiences overall as the product provides a centralized solution resulting in enhanced efficiency and productivity. It facilitates the flow of business development and integrates well with existing systems. Users have effectively deployed call centers, configured new users, handled different language preferences, among other tasks, thanks to the product's quick deployment and customization options.
The product excels in outbound prospecting calls, call management, and tracking by offering accessible call data. Users also appreciate its role in enhancing privacy and security by concealing location or numbers during calls. It supports high dials and high touches, assisting users in their sales efforts and connecting them seamlessly with clients. The full integration of phone and CRM platforms significantly increases productivity, streamlines workflow, and improves communication.
In terms of training new hires, sending itinerary numbers to clients, and improving booking accuracy, the product has been highly useful. Large sales prospecting teams have found it reliable, thanks to its quick deployment and customization options. Users seeking a VOIP provider with voicemail drop functionality have found the product helpful due to its seamless integration with CRM systems.
The product has also been widely adopted by student tele-counseling teams and sales teams, seamlessly integrating with Salesforce and offering flexibility and customization options. Users have praised the ease of managing phones and setting up new users, with all data being synced to Salesforce for convenience.
The workflow of the product is often described as user-friendly and convenient, allowing for easy consolidation of information without the need to switch between different programs. This streamlined approach has significantly improved efficiency and productivity in both business development and account management.
Users have particularly appreciated the product's integration capabilities with various systems. Its ability to make calls with a single click and record calls for analysis has proven invaluable for many. These features not only save time but also provide valuable insights into call performance.
While users have had positive experiences overall, occasional glitches have been reported. However, they commend the responsive customer service provided by the company, which promptly resolves any issues or concerns.
In conclusion, this product offers a suite of features that cater to diverse needs across different industries. Users benefit from time-saving tools such as auto dialing, seamless CRM integration, and efficient call tracking. The ability to customize workflows and consolidate information improves productivity while providing valuable insights for analysis and improvement. Despite occasional glitches, the responsive customer service ensures that users receive timely support when needed. Overall, this product has garnered positive feedback for its ability to streamline processes, enhance communication, and boost efficiency in various business environments.
Users have made several recommendations for Ring.io based on their experiences. The most common recommendations include using Ring.io as a power dialer for Zoho CRM users, considering it for organization and call recording purposes, and investing in quality USB headsets and ditching the office phone system. While some users have suggested looking elsewhere if possible, many others have reported no issues and consider Ring.io to be a good solution most of the time. Additionally, the support provided by the Point of Contact (POC), CEO, and Tech Mehrtash has been highly recommended by users who find them amazing and hands-on with their clients and partners.
Reviews
(1-5 of 5)Ring.io is a quality product with great value
- Flexibility of Application
- Integration into Zoho
- Call quality
- We have run into some issues with outages due to their upstream partner
- Adding the capability to make adjustment's to the GUI interface
- Contact preview
- 90%9.0
- Dialer-CRM integration
- 90%9.0
- Call notes & tags
- 90%9.0
- Automatic call logging
- 90%9.0
- Outbound dialing
- 90%9.0
- Inbound routing
- 90%9.0
- Custom caller ID
- 90%9.0
- Click-to-call
- 90%9.0
- Recorded voicemail drop
- 90%9.0
- Dialer contact import
- 90%9.0
- Campaign & list management
- 90%9.0
- Follow-up calls
- N/AN/A
- Dialer reporting & analytics
- 50%5.0
- Dialer compliance
- 80%8.0
- We have seen an increase in call volume so we are now hitting KPI's
- We have had about 3 separate outages that negatively affected our sales team
Excellent functionality and value
- Easy to add users and account numbers.
- Ability to see sales activities such as dials and length of calls.
- Exceptional customer support.
- Wish there was a mobile app.
- Sometimes the outbound dial count resets.
- Lacking a notification of an inbound call while you are currently on a call.
- Contact preview
- 70%7.0
- Dialer-CRM integration
- 100%10.0
- Call notes & tags
- 100%10.0
- Automatic call logging
- 100%10.0
- Outbound dialing
- 100%10.0
- Inbound routing
- 80%8.0
- Custom caller ID
- 100%10.0
- Click-to-call
- 100%10.0
- Recorded voicemail drop
- 100%10.0
- Dialer contact import
- 100%10.0
- Campaign & list management
- 100%10.0
- Follow-up calls
- 100%10.0
- Dialer reporting & analytics
- 100%10.0
- Dialer compliance
- 100%10.0
- Click to dial function has increased efficiency.
- Automatic tabulation of call metrics helps us keep track of productivity.
- Call recording for quality purposes.
Ring.io in Higher Education Enrollment Management
- Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
- Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
- Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.
- Outdated user interface is not visually the most appealing aspect of Ring.io.
- User licensing is based on the number of user accounts rather than the number of users logged in at one-time.
- Ring.io sales team was non-responsive to inquiries, but ease of product implementation made up for lack of pre-sales communication.
- Contact preview
- 100%10.0
- Dialer-CRM integration
- 100%10.0
- Call notes & tags
- 80%8.0
- Automatic call logging
- 100%10.0
- Outbound dialing
- 100%10.0
- Inbound routing
- N/AN/A
- Custom caller ID
- 100%10.0
- Click-to-call
- 100%10.0
- Recorded voicemail drop
- 100%10.0
- Dialer contact import
- N/AN/A
- Campaign & list management
- 100%10.0
- Follow-up calls
- 100%10.0
- Dialer reporting & analytics
- 70%7.0
- Dialer compliance
- 100%10.0
- Difficult to measure ROI in higher education space, but generally tele-counseling operations are more efficient.
- Ring.io efficiency has allowed us to scale back the number of callers we use to accomplish our objectives.
Ring.io Review
We've also tested out creating different designations that will allow business development representatives to log the status of a call with just one click (eg. LVM, spoke to gatekeeper, set up meeting).
Overall it's been a good experience and the phones are relatively easy to manage. All the data is synced to Salesforce for us, and setting up new users is pretty simple.
- Ring.io logs all of our call information in Salesforce automatically, including the length of the call.
- Ring.io records all of the calls that take place so we can use the recordings to listen back for training purposes.
- Ring.io makes it easy and efficient to click to dial, saving time and allowing reps to work off reports without having a million windows open.
- Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
- Contact preview
- 80%8.0
- Dialer-CRM integration
- 100%10.0
- Call notes & tags
- 80%8.0
- Automatic call logging
- 100%10.0
- Outbound dialing
- 90%9.0
- Inbound routing
- 70%7.0
- Custom caller ID
- 60%6.0
- Click-to-call
- 100%10.0
- Recorded voicemail drop
- 100%10.0
- Dialer contact import
- 70%7.0
- Campaign & list management
- 90%9.0
- Follow-up calls
- 70%7.0
- Dialer reporting & analytics
- 90%9.0
- Dialer compliance
- 70%7.0
- Ring.io has saved us a ton of time, from a data logging perspective.
- Ring.io also makes it easy to forward voicemails to members of the team they were intended for.
- (Neg) When the Ring.io system is down, it is down for everyone. It's only happened once or twice but we were unable to use the phones for the day.
Good Experience with Ring.io
- Helps hide the actual number in which we are calling from
- Rarely drops a call
- Gets people to answer our calls
- Sometimes calls will randomly get dropped
- It seems as if the same number is used for each area, so if we could have different numbers for each call that would be ideal
- Contact preview
- 100%10.0
- Dialer-CRM integration
- 100%10.0
- Call notes & tags
- 100%10.0
- Automatic call logging
- 100%10.0
- Outbound dialing
- 100%10.0
- Inbound routing
- 100%10.0
- Custom caller ID
- 100%10.0
- Click-to-call
- 90%9.0
- Recorded voicemail drop
- 90%9.0
- Dialer contact import
- 100%10.0
- Campaign & list management
- 100%10.0
- Follow-up calls
- 100%10.0
- Dialer reporting & analytics
- 100%10.0
- Dialer compliance
- 100%10.0
- This is our first time using it
- We use this over InsideSales - which has been a great decision