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Message alerts (63)
Call recording (57)
Audio conferencing (57)
Answering rules (58)
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Essentials (up to 20 users)
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $19.99 per month
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
|Operating Systems||Windows, Linux, Mac|
I think it is a great phone/communication solution for solo to small businesses.
I feel like if I needed to use the phone for business more than a couple times a day, I would have a really hard time though. Being web based, when the software wasn't working properly it wasn't the end of the world.
To make matters worse, after discontinuing our service, it appears that RingCentral has inadvertently re-captured our fax number and doesn't seem to have a vehicle to restore it to us, causing our business fax line to be disconnected.
A phone system that is buggy, drops on customers and is not built for any serious company with real customers.
- If you are low on budget and make all the calls manual, I will highly recommend using them.
- If you have more than one team member, you should use them. There are a lot of call monitoring capabilities (as well as call takeover if your team member/s are new to the team.
- RingCentral is especially suitable for when you have employees working remotely from home. Because there's no central phone infrastructure to handle or maintain, you work at home as efficiently as you do in the office. The audio quality is excellent. It's easy to learn and very versatile and scalable.
- It would, however, be overkill for a one-person shop, where a traditional landline would be more than sufficient.
I would recommend RingCentral for small to medium-sized companies that do not have a strong need for detailed reporting or customizations. If you are looking for a quality platform that makes it simple to communicate with customers via phone, fax, and text.