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Message alerts (63)
Call recording (57)
Audio conferencing (57)
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Essentials (up to 20 users)
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $19.99 per month
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
|Operating Systems||Windows, Linux, Mac|
- SMS and MMS
- FAX (Email to Fax)
- Reliable Voice
- Account Management Simplicity
- Provide a Central Phone System
- Scalable System
- they collect their payment from us timely.
- on time receipt of our payment due
- prompt corporate credit card charge of monthly billing
- Customer Service
- Screens robocalls.
- Easy to transfer calls.
- Easy to set up conference calls.
- Call quality isn't the greatest. Sometimes there is a lag or an echo.
- I have had people tell me that my line doesn't always switch over to voicemail.
- Some companies' website verification texts or calls are automatically blocked.
- Business phone lines with extensions
- Provides Ghost numbers for different states.
- Text with clients
- chat feature for staff
- video calling
- Only 1 person can monitor the chat features for a specific phone line.
- putting you on hold
- taking 2 hours to verify your account
- customer service
- stop the service from not working each week, call drop, call mishandling
- promise the stars but deliver dirt
- [In my opinion,] None.
- Stop scamming customers into paying for an extra 2 years as they try to cancel!
- delivers important document
- secure customer info
- reliable source
- capabilities to deliver real time
- detect mishap on documents
- real time update
- Availability/Unavailability features.
- Agent Crashes still consistent
- Extremely high level of service - both uptime and quality
- Expansive feature set that is easily managed across all users
- Cloud-based VoIP service so no onsite hardware to become obsolete
- Softphone for PC, Mac, and smartphones for portability and features
- Pre-built "quick-start" templates for Interactive Voice Response (IVR) development
- Caller ID with Name available across all levels of service
- Off-hours cutover of ported phone numbers
- Cloud-based solution that can support a remote workforce.
- Excellent call switching between devices, such as moving a call from a computer to a cell phone.
- Automatic transcription of voicemail isn't perfect, but it is helpful.
- The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
- The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
- RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
- Mobile app.
- Harsh marketing.
- Buggy software.
- 100% cloud - no maintenance ever.
- UI Is nice and easy to use.
- Anyone can implement it.
- 3-way calling could be simpler.
- Don't get rid of the RC phone app - not all of us want to use gimp.
- Invoices could be simpler to decipher.
- Quality Voice and Video communication
- Customer Support and Installation Services
- Easy to learn user interface
- Comprehensive messenging services
- Consistency in their apps across Desktop/Mobile/Chrome Extension platforms
- They need to include the probably Taxes and fees on their quotes to not surprise new customers.
- Multi-Platform Communication which works wherever you are - Every detail from how an inbound call is handled to how voice/text messages are relayed to users is completely customize-able based on the user's individual needs, even if that user refuses to learn how to use the application itself!
- Voice/Video conferencing capabilities sufficient enough for most small business users - I rarely need to host a conference call or meeting, although RingCentral does make it extremely easy to invite guests even outside the platform via telephone call-in or the conference app.
- Overly complicated for new users - An inexperienced novice user may find the administration side of things a bit overly complicated and confusing. I'd like to see a "simple" and "advanced" set of configuration options, or maybe even a wizard function to walk new users through how to handle incoming calls (ring all devices concurrently, or sequentially, utilize external phone number or keep call within RingCentral system, etc).
- More competitive pricing - There are plenty of options on the market. I'd love to see a lower cost business plan for new users with low usage patterns have access to the system for testing purposes before committing to the system for full office use.
- Apps for Mac, iOS, and other platforms
- Consistent interface on various platforms
- Consistent performance
- Excellent availability
- We used multiple fax numbers - but couldn't differentiate between them in the apps
- Faxes would show up in the 'Call Log' but not in 'Messages' - and were then not readable
- Faxes frequently showed up garbled and unreadable
- Faxes disappeared altogether
- It works 90% of the time
- It has a lot of features (that sometimes work)
- It's ok, if you are ok with ok.
- Calls drop.
- Call Quality, people have trouble hearing.
- Call groups do not work.
- Cannot forward to an external number.
- Cannot group text message.
- LOTS AND LOTS OF BUGS.
- Good phones
- Good technology
- Contracts. Initial contracts I understand, as you have costs associated with setup. But ongoing business should be kept by providing good service and good pricing. Any company that has to auto-renew for long periods to avoid losing customers should be avoided.
- Amazing voice call: I remembered the day when I had a call with a client, we were having troubles with the ISP (poor connection). We went on the call with the client, and the voice was cutting in and out; however, once we got off the call, and I checked the voice recording, it was perfect.
- Affordable: Between the other Pay as you go and Fixed price offer from RingCentral, RingCentral was way inexpensive.
- Reports too late: It takes them 24 hours to generate reports. Well you can get a realtime report if you are using the call center plan otherwise it will show reports which are a day old
- Inaccurate report: The call reports (# of outbound calls, # of inbound calls, ACHT, etc. are highly inaccurate.
- Calling from phone app.
- The app needs major improvement.
- The UI really needs to be changed.
- Call quality with other RingCentral customers is superb, Skype quality or above.
- You're not tied down to a physical location, the app works great on many platforms.
- Navigating the RingCentral app for messaging (formerly glip) is a little clunky and non-intuitive.
- Sometimes if I enter a phone number into the phone app too quickly, it interprets it as an internal extension, and I accidentally call one of my coworkers.
- Easy to use
- Easy to install
- Ease of use for meeting participants
- Slows down computer when running meeting
- Call routing.
- Auto attendant and call tree.
- Use case flexibility.
- RingCentral's user interface is very easy to use. Just about everything is well labeled and has a purpose.
- Live reporting. RingCentral's Live Dashboard is very helpful to a management team to monitor the daily operations in real time and gain a good understanding of where the team stands for the day.
- Headsets. RingCentral has a partnership with Plantronics, so you have to use Plantronics headsets. Unfortunately there are only a few options to choose from; very cheap headsets with no noise cancelling, or extremely expensive headsets that were not necessary to waste money on. Our employees were not able to use their own personal headsets, no matter how good they were.
- Limited IVR menu options. Without upgrading to their highest 'enterprise' level, which we did not need, we had very little flexibility with how we set up our IVR menu. It would have been nice to be able to implement a "Customer Call-Back" feature so our customers did not have to choose between leaving a voicemail or staying on hold forever, but unfortunately we did not have this option. Small to medium-size businesses have this need as well.
- Routing incoming calls to different numbers
- Conference calls
- Really can't think of any