RingEX Central Service Review
We use RingEX as our office phone carrier. We have two desk top phones. RingEX is also used as our fax service. I make use of the mobile …
Starting at $19.99 per month
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What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
Recent Reviews
How RingEX Differs From Its Competitors
Awards
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Popular Features
- Call recording (127)8.787%
- Message alerts (140)8.383%
- Answering rules (135)8.383%
- Call reports (125)8.181%
Reviewer Pros & Cons
Executive Recruiter
National Search Associates (Staffing & Recruiting, 11-50 employees)
Pricing
Essentials (up to 20 users)
$19.99
On Premise
per user/per month
Standard
$27.99
On Premise
per user/per month
Premium
$34.99
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features.
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RingEX Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX starts at $19.99.
Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.
Reviewers rate Mobile app for Android highest, with a score of 9.
The most common users of RingEX are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(419)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
Our whole company is using RingEX, we previously had VOIP through our IT provider and they stopped supporting us so we had to move. We liked the flexibility and reliability of the system. We used to have outages all the time on our old system and we are enjoying not having a single outage on RingEX in the last year. The reliability was a huge selling point since we need to have working phones and fax. The flexibility of the system allows us to use physical phones where needed or Softphones for our computers or mobile devices. Our users love the ability to use their company extension from their mobile phone.
- Reliability
- Flexibility
- Devices Supported
- Technical Support
- Physical Device Provisioning
- Technical Support
- Price
- User Management
54%
5.4
60%
6.0
37.5%
3.8
100%
10.0
- Reduced internal support calls
- High cost per month per user
- High reliability
They have templates to apply features to various things like ring groups and whatnot, but I often find them to be quirky and end up applying setting manually. They have a lot of features that we frankly don't need and would have liked the abilty to disable them from our users as it's just a lot to look at. We don't use any of the analytics features, but they look very in depth.
- Cloud Solutions
- Scalability
- Ease of Use
We wanted a reliable system that was easy to setup and administer. The setup was completed by myself for about 75 users in about a week. The phone porting was painless and the Poly phone provisioning works great. We have very few issues once everything is setup for a user. The system just works.
I would have put more time into testing some of the fringe use cases we have. The Fax lines we have setup are costing more than I feel they should, and we are missing a pin-less conference room feature that we had on our old phone system. I would still have gone with RingEX, but feel I should have tested it out a little harder before pulling the trigger.
- Implemented in-house
No
Change management was minimal
- Missing Features
- User Training\Notification
There is no "Premium Support" option I know of. I would not if there was since it should be included in the service.
No
I had an issue where phone calls were ending automatically after 4 hours. I had a ticket open with email support for 3 days with sparse and meaningless responses. I finally called in and got the issue resolved in 15 minutes after talking to a human. If you can call in for support, the experience will be a much better one.
RingEX is the phone system that I use for my business. I primarily use the desktop app. I also have the phone app installed.
- Screens robocalls.
- Easy to transfer calls.
- Easy to set up conference calls.
- Call quality isn't the greatest. Sometimes there is a lag or an echo.
- I have had people tell me that my line doesn't always switch over to voicemail.
- Some companies' website verification texts or calls are automatically blocked.
- Affordable phone system.
- Video conferencing software included.
- A phone app that allows me to be away from the office.
N/A
N/A
60%
6.0
42.5%
4.3
50%
5.0
- Didn't have to make a huge outlay for a phone system.
- The phone app allows my to use the phone away from my primary office.
- I have the ability to scale up the system whenever needed.
- It integrates with my CRM allowing me to save time tracking client contacts.
- Zoom, Grasshopper and Frontier Communications
I ended up going with RingEX because of the price and the overall quality of the calls. In addition, RingEX provides video conferencing software that is a white-labeled version of Zoom.
3
Advisor, assistant, administrative
3
Ability to use email and click on links.
- Inter-office meetings
- Client Meetings
- Continuing education
- Occasional tech troubleshooting
- Real-time walk-throughs of business processes
- client education
No
Price was extremely important. I purchased MVP when I was starting my business. I also wanted an option that I could scale without having to incur a lot of expensive ehardware costs.
I don't know that I would change anything.
- Implemented in-house
No
Change management was minimal
- making sure there was enough bandwith to handle voip and meetings
- no training
Yes. When I had issues, I simply called support.
Make sure you contact support. If they can't help you, they will point you to a white paper.
No - we have not done any customization to the interface
No - we have not done any custom code
We did not do any additional customization although it is available.
No. I did not know it was an available option.
Yes
It was not. Eventually, I had to use the web version instead of the installed desktop version. I think there may have been another conflict with a Windows update.
I wanted to grant access to my admin to schedule meetings using MVP. Support was able to quickly help me to add my admin as a user and grant her those rights without adding any additional monthly costs.
- Phone calls
- Meetings
- Texting
- locating links to meetings
- syncing address book to salesforce
Yes
It works well ordinarily. Occasionally, I do have clients complain about the call quality.
- Salesforce
- Outlook
Integration with Outlook was easy. Integration with Salesforce took a little more effort. However, RingEX did provide installation instructions.
- Single Signon
- AppExchange or similar marketplace
Outlook
Don't expect too much from the pre-packaged integrations. If you are looking for a deeper, expect that you will need to have some custom coding done.
There wasn't really any negoiation.
Skip the bot whenever possible and call in for support.
Yes
Yes. Fairly straightforward. It is just a software update.
- less issues with the program loading correctly
- Hope to have continued improvements with management of computer resources
No
No