RingEX Central Service Review
We use RingEX as our office phone carrier. We have two desk top phones. RingEX is also used as our fax service. I make use of the mobile …
Starting at $19.99 per month
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What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
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How RingEX Differs From Its Competitors
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Popular Features
- Call recording (127)8.787%
- Message alerts (140)8.383%
- Answering rules (135)8.383%
- Call reports (125)8.181%
Reviewer Pros & Cons
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National Search Associates (Staffing & Recruiting, 11-50 employees)
Pricing
Essentials (up to 20 users)
$19.99
On Premise
per user/per month
Standard
$27.99
On Premise
per user/per month
Premium
$34.99
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features.
Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o
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RingEX Competitors
RingEX Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX starts at $19.99.
Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.
Reviewers rate Mobile app for Android highest, with a score of 9.
The most common users of RingEX are from Small Businesses (1-50 employees).
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Reviews and Ratings
(419)Attribute Ratings
Reviews
(1-25 of 63)Companies can't remove reviews or game the system. Here's why
March 30, 2024
RingCentral MVP - Review in Education Setting
We use our Ring Central system as our main school telephony system.
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.
It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.
It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.
- Easy to use & navigate web interface.
- Simple, yet customisable IVR options.
- A vast wealth of knowledge via the RingCentral University (support is also brilliant!)
- Cost is slightly on the higher end of the spectrum, there are cheaper systems out there, not really aimed at Education in terms of pricing initially.
- Some ELEMENTS on the administrative side are unveiled by digging down into other options. Can be resolved by a "Related Options" links on some menus (admin portal).
- Had never heard of the company until attending BETT show in 2022. Would be good to market towards Education sector more prominantly with Educational discounts/offers.
Our whole company is using RingEX, we previously had VOIP through our IT provider and they stopped supporting us so we had to move. We liked the flexibility and reliability of the system. We used to have outages all the time on our old system and we are enjoying not having a single outage on RingEX in the last year. The reliability was a huge selling point since we need to have working phones and fax. The flexibility of the system allows us to use physical phones where needed or Softphones for our computers or mobile devices. Our users love the ability to use their company extension from their mobile phone.
- Reliability
- Flexibility
- Devices Supported
- Technical Support
- Physical Device Provisioning
- Technical Support
- Price
- User Management
March 26, 2024
RingEX
RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as video conferencing with both internal and external parties. This allows staff to maintain their connections with others despite being physically in other locations. This also reduced the reliance on having in person meetings, cutting travel times and travel costs for the company.
- Reliability
- Ease of Use
- Resource Friendly
- Could have better support
- Sometimes can be delayed to connecting
- Better O365 integration
March 26, 2024
RingEX is a solid, reliable upgrade from on-prem VOIP
RingEX is our primary way of communicating with our clients. Incoming calls to our call center are critical for our ability to be the company we claim to be, and having a reliable way to handle them is just as critical.
- Short learning curve - it doesn't take long to get the basics down.
- Support tickets are handled well. Even just Q&A chats with support people are worthwhile.
- Uptime. Solid uptime.
- Fractured billing - we use CX as well, and the fact that they are billed separately is baffling.
- Allow distinct branding for individual sites.
March 26, 2024
RingEX a great tools to help your company!
RingEX is used as a platform in our main campaigns, managing our voice interactions (inbound & outbound) helping our company to raise the level of reliability and quality provided in our services to our associates. This RingEX platform helps us in managing our sales campaigns, resolving previous situations that arose with the previous system. With RingEX we have accurate reports and in a faster, simpler and more efficient way, where we can verify in time almost real, our strengths and weaknesses and whether to make decisions that help the productivity of our center.
- Reports
- Tracking
- Handle Voice Call
- Access to change campaigns for agents
- Interface should be friendly
- Can improve the dashboard
March 26, 2024
RingEX has unified all our avenues of communication!
RingEX is our "go to" for VOIP and video meetings in our organization. It's allowed us to streamline the way we communicate and given users many options to do so - physical IP phone, desktop app, mobile app and even a browser-based version. Our faculty and staff can decide what fits their needs the best and use it.
- VOIP calling - call quality is excellent and has replaced our traditional landline phones
- Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
- Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
- The desktop app updates are somewhat annoying. It seems the desktop app will randomly close and restart when there is a new version pushed out by RingEX. Not a huge deal but it is sometimes annoying to be reading an instant message on the app and it will close/restart without warning.
- I'd like to see the mobile app have an easier way to be offline than logging out of the app entirely. I may want to be able to message using the chat feature but just not accept phone calls. Or have my phone calls go to my desk phone or desktop app but not ring my mobile app in certain situations.
March 19, 2024
So much more then we bargained for!
We switched to RingEX when it became cost prohibitive to design a DR solution for our in-house phone system. Since switching to RingEX we have reduced our monthly spend on telecommunications plus gained DR capabilities that we never had before. implementing RingEX has greatly simplified our business continuity plan. In addition, we gained access to tools that we never had before such as incoming and outgoing faxes, messaging to our business numbers and telecommunications capabilities. productivity has gone up and the number of calls to the help desk has been completely eliminated. We could not be happier with our choice to switch to RingEX.
- incoming and outgoing calls
- incoming and outgoign faxes
- collaboratoin/screen sharing
- voice mail
- blocking spam calls
March 19, 2024
Reliable and swift support is always available!
It's our internal business phone system! As a company, we use RingEX to talk to other team members within the organization. As well, RingEX is the system we use to receive calls from our customers and call out to customers. I've used it as an over-the-phone technician and to communicate with my team members who contact me for requests!
- Call logs, historical accuracy
- Keeps people and organizations accountable
- Easy to use infrastructure - don't need a phone to make use of product/service
- Combining apps into one main, easy to use application
- Accessing RingEX can be confusing on the backend
- Perhaps offering a custom ringtone instead of a default for individuals
March 06, 2024
RingEX, better then the competition.
We use it as our primary phone system. It is used for hard phones and softphones. One of the main uses is as an employee attendance line, where people can call in and select an option to dial the department that they work for and get a direct line to their department supervisors.
- Call transfers.
- Group calls.
- IVR functionality.
- Voice quality.
- Better documentation.
- Call transfers.
- Live support.
February 23, 2024
RingEX from Mitel conversion.
It's our main phone system that replaced our Mitel system. This allows our users to utilize the phones or mobile apps to stay connected to clients or anyone in the firm. We have had a lot of users really enjoy the conversion from Mitel over to RingEX and are very happy with using it.
- Easy to use.
- Customer support is better.
- Everyone is happier.
- Migration assistance.
February 13, 2024
No title necessary.
I had to spend almost 2 hours on the phone with your agents to figure out why I was not getting calls. The first agent I spoke with removed me from the queue when she was in my account because I asked to speak with a supervisor since she could not fix the problem. I was not receiving my fair share of calls. I am very disappointed with the CSR agent I started with.
- They can access my account.
- Length of wait time.
- Expertise of CSR agent.
- Shorter time to fix a problem.
January 29, 2024
RingEX has done a great job for us.
Mobile cell phone usage is a must for us. RingEX makes it easy to use. Auto Attendant is important as well to us. RingEX does a great job here. They were also able to use our existing Mitel phones. That saved us a lot of money. Their support has been outstanding.
- Auto-Attendant
- Multiple ways to use system, mobile, computer and physical phone.
- Greetings
- The admin portal has improved, but the UI needs a little work.
- Search in the admin portal doesn't always work well.
- Helping us get our SMS set up successfully. I know it isn't you creating a problem.
December 15, 2023
Great Services and Support!
We use RingEX to communicate with various departments in the company and with our customer as well.
- Text MSG
- Calls
- Group meetings
- Screen Control during meetings
December 05, 2023
A leap into the future
We use the softphone and hardware phones with RingEX, as well as the faxing solution. Our old system was a mix of PBX and on-prem VOIP that was quite antiquated. We were still having to use SSH for all phone system changes. We needed a more modern, feature rich VOIP solution that could help bring both those that prefer using deskphones and those that prefer softphones together.
- Softphone and hardphone integration (allowing software to control speakerphone)
- IVR and User Management
- Voicemail integration
- Microsoft 365 integration
- Porting process (moving phone numbers from other carriers) was much better than experiences with competitors
- Pricing for SMB space is high compared to other solutions
- Still lagging behind 8x8 with desk phone support and integrations
- UI for managing Limited Extensions is significantly more cumbersome than user extensions
- Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
- No licensing option for Common Area Phones with routing features
November 02, 2023
RingEX from admin view
We use RingEX for our Reps in order to keep their personal phone numbers private. I am an admin within RingEX and often use the product to troubleshoot for our reps. The overall problem would be the look and feel of RingEX admin center. It is cluttered and I personally believe it could be simplified to be cleaner and easier to navigate. I do enjoy their customer service they are fast to respond and quick to fix.
- Customer support
- Reaching back time
- Friendliness
- Admin portal
- Call connectivity
- Minor issues
October 26, 2023
RingEX rocks!
We utilize RingEX to prospect potential clients and contact consultants on work opportunities. The product allows employees to utilize their laptops while making calls, which increases their workflow by eliminating the need to switch between a cell phone and a laptop. This tool is utilized by all employees within our organization.
- Reliability
- Functionality
- Ease of use.
- Latency
- Text message spamming.
October 26, 2023
RingEX is the only communication app you need
Summit Therapeutic Services (Summit) uses RingEX every hour, of every day. We talk on the phone from anywhere we want, create text messages, and even send out faxes to clients that still have that in their offices. The best part of all this? We can do it all from our mobile phone, at the lift of a finger. The service provided really spoils you and when you don't have it accessible, it makes you say, "I wish I could use my RingEX because it just works so well." This is not a joke because when running a business, no matter the service provided, communication management is very important because ideas, directives, and messages still need to be sent and received. These basic services we use every day, they aren't so basic, and RingEX manages them all seamlessly. Summit will continue using RingEX and the services they provide are invaluable to the organization.
- Video meetings
- Faxes
- Text messages
- Voicemails
- Phonecalls
- Integration with mobile devices
- Website access is easy to use
- Applications are easy to use
- The video meeting / integration with Teams is confusing because the Teams app will take over the RC app and launch the meeting. Some are on RC, some are on Teams. it's strange.
- When transferring calls, the receiving telephone does not display who the caller is, except for only showing you who is transferring the call.
- Latency between the telephone and the desktop application could be faster.
October 25, 2023
RingEX Review
We use RingEX to make outbound calls to clients and future new hires.
- Technical support
- Resolving outrage fast
- Great customer services
- Contract renewal
- To send back old desk phone, the team can take more than 30 days for a return label
October 24, 2023
How RingEX helped me and what they should improve
Our customers contact us through this phone system, which helps us control queues.
- Provide data
- Support
- Easy to use
- Agents are able to disable themselfs from the queues
- Update their documentation for users
October 14, 2023
RingEX, Best in Class.
RingEX affects our entire institution. We use the IVR and call queues at most administrative departments. We use the soft-phone features to allow people to work off-campus. The messaging feature is used by the administration to keep contact with students, staff, and faculty. We use the video features for online classes.
- Call management.
- Softphones for remote use.
- Video conferencing.
- Unified communications.
- Multiple lines on a phone.
- Make the admin portal more intuitive.
- Better desktop notification sound volume.
October 13, 2023
RingEX is average at best
RingEX is used in coordination with NICE. We use RingEX across our entire organization, including our Call Center. We require an effective telephony solution/provider in order for us to effectively support our patient population and our providers. We also require a solution that works and is reliable. We have yet to find that solution within RingEX.
- The add on reporting module through Clearview works well
- We rarely have an issue with getting dialtone on our hard phones
- We really like working with their partner NICE
- Support
- Support
- Support
October 12, 2023
RingEX: Features at your fingertips
Our organization has 6 locations, all using RingEX. Many of our staff work a Hybrid schedule or out in the field. The ability to use RingEX from a desk phone, workstation or mobile device allows them to stay connected and productive no matter where they are. We are still new to RingEX and exploring all the features and benefits. I appreciate the ease of being able to manage the system as the 'Super Admin' I'm able to make changes and updates as needed on my own. I also appreciated the Analytics available.
- When I need to contact support, they are very willing to do their best to resolve my issue in real time if at all possible.
- I like the prompts when I am on the Admin side that help guide me through changes.
- I haven't experienced any outages so far.
- As the Super Admin all the missed calls to our main number show on my desktop call history.
- During our Migration to RingEX I felt our Project Manager was handling too many cases at once. We were meant to have weekly meetings and didn't. I feel it affected his response time also.
- The Support Chat feature has been overloaded, it was actually quicker for me to call support and connect with an agent.
- Getting a detailed description of our features has been difficult.
September 21, 2023
Improved Communication.
We use RC for all types of communication within the office. We get billing codes from another department, so it has improved our efficiency. We communicate with our clinical staff, and our DME staff uses RC for communication with the front desk for patient arrivals. The chat groups have been instrumental in improving our internal communication.
- The chat feature is amazing - it has been very helpful with our practice.
- Reporting, I could use more robust reporting.
September 19, 2023
RingEX offers simplicity and reliability at an affordable price.
My company has a demo kit that we use to demo the product for sales purposes. I am also the lead engineer for all RingEX implementations that my company sells to clients. This product just works. It may be a bit pricy with the subscription model, but RingEX has always worked with us to get the best deals for our clients. I have replaced multiple phone systems with RingEX and, in my opinion, the clients are always much happier with RingEX.
- Reliability
- Call Quality
- Ease of Use
- Wide variety of Features
- Cost Effective
- Some features are only configurable by RingEX.
- Some features are locked behind premium licenses.
- Would like to be able to make changes to company numbers without a support call.
September 14, 2023
Definitely worth consideration
Compared to our old VOIP services, adding new desk phones and RingEX has made our lives a lot easier, especially with the added functionalities like being able to receive faxes to our numbers and receiving an email with the file. As an IT support person, it has also made troubleshooting and assisting users/setting up accounts a breeze as well. I would highly recommend this product to anyone seeking a way to streamline their VOIP while also creating a more user friendly experience
- Fax
- User Setup
- Customer support
- Fax, specifically issues with faxes ringing the phone + apps when certain settings like call rolling/forwarding are set a certain way without any clear documentation on the issue and how to fix it