Overview
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX Review
Value for the Money
Consolidating Your Tech Stack Helps BIG Time!
RingEX Bring Best of Class VOIP Solutions to SMB's
Excellent Service from Ring!
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It's fast, reliable, easy to set up/use & has been well received by all …
RingEX is a pricey but very reliable VOIP option for business phones.
RingEX has potential, but may not be ideal for franchise organizations...
RingEX is a good VOIP System in General
RingEX for a reason
RingEX - Rockstar app at a low price
RingEX
RingEX is a solid, reliable upgrade from on-prem VOIP
How RingEX Differs From Its Competitors
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call recording (127)8.787%
- Message alerts (141)8.383%
- Answering rules (136)8.383%
- Call reports (126)8.181%
Reviewer Pros & Cons
Pricing
Essentials (up to 20 users)
$19.99
Standard
$27.99
Premium
$34.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(80) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.2Multi-level Interactive Voice Response (IVR)(106) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.3User templates(97) Ratings
Create and apply batch configurations to multiple users at once
- 8.1Call reports(126) Ratings
Historical call analysis and trending metrics
- 8.8Directory of employee names(124) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.3Answering rules(136) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.7Call recording(127) Ratings
Automatic recording of inbound and outbound calls
- 8.3Call park(107) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.4Call screening(117) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(141) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7.6Video conferencing(98) Ratings
Built-in video conferencing capabilities
- 8.3Audio conferencing(114) Ratings
Audio conferencing credentials for all on the system.
- 8Video screen sharing(69) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.1Instant messaging(83) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.6Mobile app for iOS(113) Ratings
App for iPhone and iPad
- 9Mobile app for Android(94) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
RingEX Integrations
RingEX Competitors
RingEX Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(420)Attribute Ratings
- 8.9Likelihood to Renew15 ratings
- 8.2Availability89 ratings
- 8Performance2 ratings
- 8.3Usability11 ratings
- 5Support Rating28 ratings
- 7.3In-Person Training1 rating
- 7.8Implementation Rating6 ratings
- 7Configurability1 rating
- 9.5Product Scalability2 ratings
- 9Ease of integration1 rating
- 8Vendor pre-sale1 rating
- 4Vendor post-sale1 rating
- 1Professional Services1 rating
- 1Contract Terms and Pricing Model1 rating
Reviews
(26-50 of 159)Great Communication
- Calls
- Texts
- Support
- I could use a simplified version for the needs of our company, but I am always able to reach support who walks me through step by step to accomplish whatever I need. There are far more features available than we need at this point.
- Connects people.
- Has an excellent interface.
- Has an amazing customer service.
- The interface should allow us to have a "Dark Mode".
RingEX from Mitel conversion.
- Easy to use.
- Customer support is better.
- Everyone is happier.
- Migration assistance.
No title necessary.
- They can access my account.
- Length of wait time.
- Expertise of CSR agent.
- Shorter time to fix a problem.
RingEX great but, in my opinion, terrible customer service
- Trying to sign into my bank account and, in my experience, their verification code never arrives either by calling or by text
- In my opinion, their Service has created to much dependence on their chat box which can not handle serious problems, they should have a way to override their AI to speak with a human. Very frustrating
RingEX- Calls Made Easy.
- Call Direction.
- Flexibility
- Individualized Call handling.
- Automated Call direction.
- Tutorial to add texting function.
- Automated call list with voicemail.
RingEX = happiness
- The call center is able to assist with all our questions.
- So many features that they have helped us incorporate.
- The messaging is just as fast as a cell phone text message.
- All of our needs are being met with RingEX at this time.
Reliable, Affordable, Compatible.
- Configuration Simplicity.
- Reliability
- Support
- Pricing
- Outbound Caller ID while porting should be the number that I’m porting over.
- Can’t forward unanswered queue calls to external number without significant cost.
RingEX is a GREAT value and a game changer for small businesses!
- Hold/rIng back music
- Call routing /IVR
- Visual voicemail.
- Call quality is moderately poor at times.
- Amount of options and customization can be overwhelming at first.
RingEX has done a great job for us.
- Auto-Attendant
- Multiple ways to use system, mobile, computer and physical phone.
- Greetings
- The admin portal has improved, but the UI needs a little work.
- Search in the admin portal doesn't always work well.
- Helping us get our SMS set up successfully. I know it isn't you creating a problem.
Great service.
- Good call quality.
- Reliable service.
- Reasonably priced.
- Right now I don't see anything to improve on.
Great features at a great price point.
- Easy to get help when needed.
- Excellent analytics.
- Never any connectivity issues.
- Initial setup can be somewhat challenging.
- Support staff is foreign so sometimes there is a tiny language barrier.
- Phone number assignment doesn’t correlate to geographic area.
Helping our agents stay ahead of the curve
- Voicemail to text messages being sent to admin emails
- Transfer calls easily
- Great multi-line phones
- Customer service from the account managers could be better
- It does take a long time to get help if you call in rather than use the chat option
Great Services and Support!
- Text MSG
- Calls
- Group meetings
- Screen Control during meetings
RingEX the MVP to win them all!
- Receiving large amount of customer calls with minimal interference
- Very response troubleshooting team at Ring central
- Platform that allows a seamless integration with our salesforce CRM solution
- Sometimes the connectivity with ring central and jabra hardware can be difficult
- Some of the settings can be hard to navigate for basic troubleshooting
- Some connections can lack a bit
A leap into the future
- Softphone and hardphone integration (allowing software to control speakerphone)
- IVR and User Management
- Voicemail integration
- Microsoft 365 integration
- Porting process (moving phone numbers from other carriers) was much better than experiences with competitors
- Pricing for SMB space is high compared to other solutions
- Still lagging behind 8x8 with desk phone support and integrations
- UI for managing Limited Extensions is significantly more cumbersome than user extensions
- Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
- No licensing option for Common Area Phones with routing features
RingEX is suited to SMEs
- Call forwarding
- Hunt group management
- Online configuration and set up
- Telephone support
- Perhaps too many functions?
RingEX Is #1 in Phone/calling and office use.
- Call forwarding
- Custom voicemail
- The platform in general
- I haven't gotten to a particular part that I think needs changing
- I haven't used the service long enough to have big issues
RingEX is great for real estate closing process.
- It is very easy to download a document and print it out.
- It is very easy to send a fax from my computer, by simply browsing the documents.
- Ring central is very good at communicating if there has been an issue with a fa so that I know to address it and correct it
- On rare occasion, I have had issues with faxes failing to send.
As expected services
- SMS
- Voice Quality
- Simple management platform
- Customer service
- Customise autoprovisionned deskphone from third party
- Customer relation in french language for Canada
RingEX Excellent Product
- fax
- texting
- calls
- transcribing
- The support is difficult to manage
- The remote attendant can be challenging
- The set up for the requirements for texting were very confusing.
RingEX leader in the field
- provides confidentiality
- speed of receipt
- able to retrieve old faxes
- would like to see it more competitive with pricing
- contact customer over automatically renewing subscription
- try to ensure service package still fits business needs
Ring in a better way to communicate with RingEX
- Phone calls
- Text
- Voicemail
- Forwarding calls
- Simpler dashboard
RingEX Solution for SME's
- Receiving calls from clients in Tamale, Ghana - on the farm lands visits
- Getting voicemails from customers who leave messages about their orders
- call forwarding to assistant in the office while not in the office
- Prompt customer service response to issues
- increasing the Text count before you are charged extras
- Caller ID features
If you want EASY and Professional-use RingEX
- Online Website-Admin Portal
- Chatting Online gets Lengthy