RingEX

Formerly RingCentral MVP

This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers.

We received quotations for 9 solutions (including RingCentral) but overall, whilst not the cheapest solution, RingCentral came out on top for value for money, without compromising on features & accessability/ease of use.

Other than NFON, we also looked at other solutions, including upgrading our dated Panasonic system (with the option of having it be cloud hosted).

RingEX is more expensive, but the increased reliability was worth it for us. We also liked the support experience better on RingEX.

I haven't used Vonage in a while, but we never had issues with it and we've had several issues with RingEX. This could be based on how the franchisor has chosen to implement the product.

Good application with a lot of integration.

RingEX beat Fuze in every single department: cost, function, reliability, features. It is more stable than Microsoft Teams although not as widely adopted only because it's not Microsoft. 8x8 while a decent platform, just was not as "mature" in its application as RingEX. We have been with RingEX for almost a year and our entire organization is happy we switched.

The reporting part and the easy implementation, as well as the support provided convinced us to make the transition and improve the services provided. A very important part is the data where we must support our decisions, without easy to download or create reports, it was all a nightmare, with RingEX we were able to adapt to our needs and have better control of our operations.

We ultimately chose to go with RingEX because of their unified interface. At the time that we purchased their service, there wasn't another software that did exactly what RingEX does.

this is the best

During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why not cut out the middleman and partner with a cloud communication provider that also knows how to run a phone network?' More than any other cloud communication vendor, RingEX seemed to understand what we wanted. They listened to our needs and came back with a proposed solution that proved they heard us. They never tried to sell us on bells and whistles they knew we didn’t need. That’s what you want in a tech partner.

RingEX provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingEX provided a higher level of reliability than many of the competitors we evaluated. The completeness of their product offering was also unrivaled. Other competitors offered similar features but they nickel and dimed their customers and licensing became very difficult. The MVP licensing plan was simple to understand and implement.

8x8 was clunky. App did not always work and calls were not always pushed through

The difference between RingEX and the Mitel products is night and day. Mitel was very clumsy to use, administer, and support. The interfaces are light years better than Mitel's, and the reliability is second to none. We used to have all kinds of issues with Mitel, but since going to RingEX, we have not had a hiccup.

Better cost as well as reliability.

The three options that I mentioned above do not have all of the features that RingEX has, which makes them less efficient and competitive.

We have migrated from Mitel to RingEX and compared it to the Mitel solution that we had previously used. People would always complain about the old system and would not use the mobile applications, and since migrating over from Mitel then, most people are now using the mobile applications, and some have even turned in their physical phones and utilized the softphone.

no experience with any other service

RingEX has improved our call handling with few to no outages. We are able to monitor call response time, call length, and client responses.

I have not tried others.

There were other providers that I looked at as well, but I don’t recall their names. One obstacle I kept running into was finding a provider that allowed us to use our existing Yealink desk phones. The phones were not cheap or attractive, and having a hardware phone works well in the business environment. Software phones may work well for call centers but not for our use case.

OpenPhone had HORRIBLE call quality over and over again. I rarely experienced a call with good call quality. Their support kept saying my issue was my internet connection. However, since I moved to RingEX, I have experienced just a few call quality issues, meaning that many of the issues I had with OpenPhone were related to their servers and not my internet connection.

They stack up great.

It's reliable I trust it and again it's reviewed better than the competition. Going from a PBX-type atmosphere, the RingEXs are a better alternative and more flexible, so I'm sure I'll be using RingEX for my businesses going forward. RingEX is a good phone system and service.

RingEX has a much more competitive cost and far more features!

Our sister campuses are using Microsoft Teams as the phone system. While MS Teams works great for collaboration, storage, and video conferencing, there are still many issues with using them as the phone system. Desk phone integration with Teams is nothing short of horrible, as the phones require the Teams app and is not user friendly outside of very expensive handsets, as the software just uses too much processing to work well on inexpensive hardware. I used 8x8 phone system when I worked with SMB space in the past. I have very little negative to say about my past experiences with them; however they do not offer the best experience and support for larger businesses. Zoom is very inexpensive; however their desk phone integrations are not very good, and they are now charging extra for security features that should be standard for most enterprise VOIP solutions so their pricing is misleading. They do not have the best third party integrations (e.g., they do not work well with MS Teams because they assume you want to use Zoom for video conferencing).