RingCentral Reviews

164 Ratings
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Score 7.5 out of 100

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Reviews (1-8 of 8)

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March 20, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Schedule based call routing gives one the ability to send calls directly to voicemail after-hours to silence the phone.
  • AutoAttendant Voice Prompt has given the power to not only provide prerecorded messages with relevant information about the business.
  • Scalability of the system allows one to add more extensions as the business grows and hires additional employees
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August 30, 2018
Justin Bongard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Fax blasting. We use an automated process to send updates to people via faxes. We never seem to hit a usage limit and we send out thousands per week.
  • Calls work great and on many different devices. You can transfer calls between devices by one button.
  • Meetings and chats work very well with each other now that they have mostly combined the apps.
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April 19, 2017
Matt Fleming | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Regional representatives having seamless integration from their mobile devices anywhere in the western United States.
  • Claims agents having the flexibility to send and receive faxes from their individual work phone line and being able to handle the documents right out of the app and on their computer.
  • Moving physical locations means a couple simple changes instead of waiting for a traditional phone provider to "flip the switch" at our new location and hoping it all goes well. Instead, we just plug in our desk phones at the new office and we're off to the races (with a few tweaks to the console).
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May 22, 2017
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Ability to call out and have a dial in number
  • Ability to receive and store voicemail
  • Have a hard phone
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Feature Scorecard Summary

Hosted PBX (26)
7.6
Multi-level Interactive Voice Response (IVR) (38)
7.7
User templates (32)
7.4
Call reports (44)
7.6
Directory of employee names (49)
8.5
Answering rules (48)
8.4
Call recording (50)
8.9
Call park (42)
8.4
Call screening (46)
7.7
Message alerts (53)
8.0
Video conferencing (39)
8.6
Audio conferencing (50)
8.6
Video screen sharing (13)
8.6
Instant messaging (14)
7.1
Mobile app for iOS (43)
7.7
Mobile app for Android (36)
7.6

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingCentral Video

What is RingCentral?

RingCentral Integrations

RingCentral Competitors

RingCentral Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials (up to 20 users)$39.99per user/per month
Standard$49.99per user/per month
Premium$54.99per user/per month
Ultimate$69.99per user/per month

RingCentral Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:No