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RingEX

RingEX
Formerly RingCentral MVP

Overview

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Recent Reviews

Value for the Money

9 out of 10
April 15, 2024
Incentivized
We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines …
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RingEX

10 out of 10
March 26, 2024
Incentivized
RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (126)
    8.6
    86%
  • Message alerts (139)
    8.3
    83%
  • Answering rules (135)
    8.3
    83%
  • Call reports (125)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

View all pricing

Essentials (up to 20 users)

$19.99

On Premise
per user/per month

Standard

$27.99

On Premise
per user/per month

Premium

$34.99

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.8
Avg 8.3
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Product Details

What is RingEX?

RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingEX Video

One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features. Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o Read our blog: http://ringcentr.al/2f1lZGh Follow us on: Twitter: https://r...
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RingEX Integrations

RingEX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

RingEX starts at $19.99.

Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.

Reviewers rate Mobile app for Android highest, with a score of 9.

The most common users of RingEX are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(417)

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I had an issue where phone calls were ending automatically after 4 hours. I had a ticket open with email support for 3 days with sparse and meaningless responses. I finally called in and got the issue resolved in 15 minutes after talking to a human. If you can call in for support, the experience will be a much better one.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I was trying to set up customer holiday hours and phone handling, but was struggling navigating the phone settings in the admin portal. Customer support walked me thru everything I needed and stayed on the phone with me until I was completely sure it was set up correctly how we wanted. Since then, improvements have been made to the call handling settings that make it seem more intuitive to navigate (so I know I wasn't the only one struggling with that! ha). But it was great to have customer support walking me through and explaining everything, and then later seeing product updates that made this more user friendly.
Brian Del Terzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I recall a call forwarding issue that needed urgent attention, and we were able to get the support we needed in a timely manner through the RingEX ticketing system. The support representative quickly identified the issue, provided step-by-step guidance for resolution, and offered valuable tips for optimizing the business's communication setup. The positive experience highlighted RingEX's effective customer support approach.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I wanted to grant access to my admin to schedule meetings using MVP. Support was able to quickly help me to add my admin as a user and grant her those rights without adding any additional monthly costs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I found RingEX sales team extremely helpful in answering all of my questions prior to my decision. A sales rep was assigned to me and we spent hours discussing pricing, migration, use cases, etc over several weeks as I gathered all information necessary to compile a full report for the business. They were patient and not pushy (at least back in 2014 when signing up). The migration team was very helpful in answering our questions, the biggest issue we had was obtaining the list of ports to open so Voip traffic could flow properly through our secured network.
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