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RingCentral Reviews

161 Ratings
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Score 7.6 out of 100
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March 20, 2020

The perfect communication platform for your small business

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
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Implementation Rating

9
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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RingCentral Scorecard Summary

Likelihood to Recommend (161)
7.6
Likelihood to Renew (8)
9.9
Usability (2)
9.0
Support Rating (34)
7.1
Implementation Rating (2)
9.0

Feature Scorecard Summary

Cloud PBX
7.8
Hosted PBX (26)
7.6
Multi-level Interactive Voice Response (IVR) (38)
7.7
User templates (32)
7.5
Call reports (44)
7.6
Directory of employee names (49)
8.5
Call Management
8.3
Answering rules (48)
8.4
Call recording (50)
8.9
Call park (42)
8.4
Call screening (46)
7.7
Message alerts (53)
8.0
VoIP system collaboration
8.2
Video conferencing (39)
8.5
Audio conferencing (50)
8.6
Video screen sharing (13)
8.6
Instant messaging (14)
7.2
Mobile apps
7.7
Mobile app for iOS (43)
7.7
Mobile app for Android (36)
7.6

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform
Categories:  Call Recording,  Unified Communications as a Service (UCaaS),  VoIP

RingCentral Video

What is RingCentral?

RingCentral Integrations

RingCentral Competitors

RingCentral Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials (up to 20 users)$39.99per user/per month
Standard$49.99per user/per month
Premium$54.99per user/per month
Ultimate$69.99per user/per month

RingCentral Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:No