March 20, 2020
Score 10 out of 10
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- Blocking 99% of spam robocallers! Finally we have ended all spam robocalls by requiring inbound callers dial an extension or press 5 to speak to an operator, then dropping the call after several seconds if no input is given.
- Voice Prompts to answer basic questions about the business to reduce overall call volume.
- Redirecting the system outside the software when less technologically-inclined users cannot or will not learn how to use the software. For certain users in the past I have simply redirected all inbound calls to both their physical VOIP handset extension directly and their personal mobile phone number concurrently so they can still easily answer calls while outside the office.