RingCentral Reviews

164 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Do you work for this company? Learn how we help vendors

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-8 of 8)

Companies can't remove reviews or game the system. Here's why.
March 20, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Blocking 99% of spam robocallers! Finally we have ended all spam robocalls by requiring inbound callers dial an extension or press 5 to speak to an operator, then dropping the call after several seconds if no input is given.
  • Voice Prompts to answer basic questions about the business to reduce overall call volume.
  • Redirecting the system outside the software when less technologically-inclined users cannot or will not learn how to use the software. For certain users in the past I have simply redirected all inbound calls to both their physical VOIP handset extension directly and their personal mobile phone number concurrently so they can still easily answer calls while outside the office.
Read this authenticated review
February 04, 2019
Kyle Moloo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Assigning tasks to independent contractors
  • Connecting our website contact form (HubSpot/Wordpress) to a new team chat so whenever someone fills out the form, it links to their hubspot contact record as a new message in a "Leads" team chat
  • increasing productivity amongst remote team members
Read Kyle Moloo's full review
August 30, 2018
Justin Bongard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Using SendGrid to send out mass-emails with attachments to RingCentral to send faxes to customers. It is much simpler than connecting to their API and having a whole program to handle that. We just wrote a very simple program to send emails and it works flawlessly.
Read Justin Bongard's full review
October 29, 2018
Laurance J. Specht | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Glip tool has been a great back channel
  • Forwarding tools make it easy to reach team members
  • App allows you to never be out of office
Read Laurance J. Specht's full review
April 19, 2017
Matt Fleming | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Managing voicemails for call queues has become a breeze! We just created a shared mailbox in our email system and directed all voicemails for the team into that team email inbox and allow the teams of users to manage them and pull out the ones that pertain to their position. This has helped our managers have more insight into what's happening with the team mailbox and giving the end users more autonomy to manage their voicemails from the queue themselves.
Read Matt Fleming's full review
May 22, 2017
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Zoom can now connect to Ringcentral through Zoom, and dial out within the Zoom app instead of having to use the RingCentral app.
Read this authenticated review

Feature Scorecard Summary

Hosted PBX (26)
7.6
Multi-level Interactive Voice Response (IVR) (38)
7.7
User templates (32)
7.4
Call reports (44)
7.6
Directory of employee names (49)
8.5
Answering rules (48)
8.4
Call recording (50)
8.9
Call park (42)
8.4
Call screening (46)
7.7
Message alerts (53)
8.0
Video conferencing (39)
8.6
Audio conferencing (50)
8.6
Video screen sharing (13)
8.6
Instant messaging (14)
7.1
Mobile app for iOS (43)
7.7
Mobile app for Android (36)
7.6

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingCentral Video

What is RingCentral?

RingCentral Integrations

RingCentral Competitors

RingCentral Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials (up to 20 users)$39.99per user/per month
Standard$49.99per user/per month
Premium$54.99per user/per month
Ultimate$69.99per user/per month

RingCentral Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:No