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RingEX

RingEX
Formerly RingCentral MVP

Overview

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Recent Reviews

Value for the Money

9 out of 10
April 15, 2024
We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines …
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RingEX

10 out of 10
March 26, 2024
Incentivized
RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as …
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How RingEX Differs From Its Competitors

Unified Communications Solution

People underestimate the power of communication because everyone seems to have a phone now. The thing is, though, when conducting business, we need to be able to communicate, send, and receive information at a moment's notice - RingEX does all that, easy-peasy. As for analytics, accessing and …
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Unified Communications Solution

Recordings are the number one thing that I feel that RingEX has that helps us improve our customer service. That helps our business be more productive and efficient. Sometimes, people complain that the calls are not loud enough. I am not sure if there is anything you can do about it to improve it.
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Unified Communications Solution

Increased productivity. We let MVP manage the call queues, which allows personnel to handle other tasks. The convenience of sending and receiving faxes and SMS text messages from the desktop. The mobile app and soft-phones allow for work-from-home or on the road. Video conferencing and recording …
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Unified Communications Solution

We have not been satisfied with what RingEX has offered to us. We have been LESS productive due to the significant amount of time we have spent trying to resolve technical issues with RingEX. We also use NICE, a partner of RingEX, but we are not permitted to talk with or work with them directly. …
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Unified Communications Solution

Monthly reporting on call data is very easy to use, and quick. I can customize it to pinpoint the data I need. I also appreciate being able to look at the Quality of Service in real time and see how the overall service is on our system at any time.
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Unified Communications Solution

RingEX has helped our business to be more productive by sending automated text messages to the customers when a prescription is ready. It allows us to have more time with the customers in store. We are also able to send and receive faxes. The system is awesome.
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Unified Communications Solution

I am able to fax or text someone while being on the phone with someone else. It makes it very easy for clear and open communication with our customers. We are always available. So whether we are at our desks (we can get texts/calls/faxes) on our computers or telephones, on our cell phones (we can …
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Unified Communications Solution

Custom IVR's have decreased the amount of time that receptionist spend routing calls. With custom prompts and routing, callers can self direct their calls where they need to go very easily. RingEX also provides a 0 for operator function, for the times that callers cannot navigate IVRS. This is one …
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Unified Communications Solution

The biggest plus I have seen thus far is that we are able to pull recorded calls at will. With our previous system, we had to employ an additional program to record our calls - it was cumbersome and not user friendly, and it did not record every call made/received. It is important for the sales …
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Unified Communications Solution

For my persona experience, it cannot quite consolidate all communications. I still user other tools like Webex, Teams and Zoom to conduct meetings and chat, even though RingEX offers both features. Different people (both internal and external) use or prefer different platforms, so it is not …
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Unified Communications Solution

Call screening-- eliminates the answering of calls I don't want or have time for. Self-service phone feature- frees my receptionist to handle other duties Call forwarding- I never have to wait in my office for a call nor do I have to miss a call.
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Unified Communications Solution

They have not helped me increase efficiency in one single area of our business in my opinion. I only wish I had enough pull to make the change. Unless you love lagging video, dropped calls, slow customer service, 400 versions of the same hard to use app, I would stay far away from all RingEX …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (126)
    8.6
    86%
  • Message alerts (139)
    8.3
    83%
  • Answering rules (135)
    8.3
    83%
  • Call reports (125)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
Verified User
Vice-President in Sales
Automotive Company, 1-10 employees
Verified User
Administrative Assistant in Sales
Internet Company, 1-10 employees
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Pricing

View all pricing

Essentials (up to 20 users)

$19.99

On Premise
per user/per month

Standard

$27.99

On Premise
per user/per month

Premium

$34.99

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.8
Avg 8.3
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Product Details

What is RingEX?

RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingEX Video

One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features. Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o Read our blog: http://ringcentr.al/2f1lZGh Follow us on: Twitter: https://r...
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RingEX Integrations

RingEX Competitors

RingEX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

RingEX starts at $19.99.

Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.

Reviewers rate Mobile app for Android highest, with a score of 9.

The most common users of RingEX are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(417)

Attribute Ratings

Reviews

(51-75 of 157)
Companies can't remove reviews or game the system. Here's why
November 06, 2023

overall very satisfied and impressed with RingEX's offerings as a small business owner

Verified User
Board Member in Corporate
Construction Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
RingEX app being portable across devices has been really great as well as streamlining our call flow. We especially like the customization of call handling we can set up for various circumstances, like holiday hours or other schedule adjustments.
October 27, 2023

RingEX is great for connecting teams and streamlining communication through one easy to use app.

JD
Jennifer Dew
Owner
9 to 5 Pets, LLC (Consumer Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
RingEX is great for connecting teams and streamlining all communication through an app rather than having to issue company phones and using separate apps like GroupMe for team communication. It's also very easy to activate, disable, and reactivate users if you have a lot of contractors or seasonal workers.
October 26, 2023

RingEX...Making my work life easier with every call.

SJ
Shanon Johnson
Project Coordinator
The Hatch Group, Inc. (Construction, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
RingEX has been so helpful when I moved remotely part-time. I was able to answer calls from my existing extension through my laptop, and it made the transition seamless, especially for those still in the office to dial my extension as usual. What doesn't work well is when others within the company aren't interested in using the system to its full capabilities. Trying to figure out how to get everyone on board has been a feat and one we've failed at.
October 26, 2023

RingEX rocks!

Verified User
Analyst in Corporate
Staffing & Recruiting Company, 501-1000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I like the call monitoring feature, which allows managers or senior members of the organization to train individuals who are new in their roles and provide coaching opportunities to improve their skills.
October 26, 2023

RingEX is the only communication app you need

Daniel Talavera, MBA | TrustRadius Reviewer
Daniel Talavera, MBA
Director of Technology
Summit Therapeutic Services (Hospital & Health Care, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Simply because it integrates so well with your mobile device, RingEX is suitable for video meetings, even encrypted ones, faxes, text messages, phone calls. On the plane flying somewhere and the client needs a document faxed over? You can do it quickly. Need to send over a picture from your device and you don't have your phone? You can do it from the computer. Need to take a break and focus on your family and other activities? You can log out and let the voicemail take care of it, even sending you an email that you can check, since I know many people still check their emails when on vacation! LOL
October 26, 2023

Go for RingEX.

Verified User
Account Manager in Customer Service
Insurance Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's a professional phone system. Really user-friendly and easy to use. Great customer service. Whenever there's an issue, they are there to help. Never miss any calls or texts. It's a really great program that I would recommend for everyone in business to use as their number-one phone system.
October 25, 2023

RingEX Review

Verified User
Team Lead in Information Technology
Staffing & Recruiting Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In general, the service is so perfect and I have never had any issues with RingEX. What I do say one thing that needs improvement, is that when the renewal of 1 or 2 years comes, the RC team is there to support you, and they reply to emails fast but after you have signed that contract, sorry, but it's 2-3 days for a simple reply back. Return labels to send back my old desk phone, wow, 30 days and not a single return label to send back the item but still get charge on my bill.
October 24, 2023

My review of RingEX as a very small business owner

TH
Tim Hopton
Owner
Hopton Contracting 2 LLC (Construction, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
RingEX is better for larger organizations. It has a lot of Team features. As a small business of 2, those fetures are not of use to me. I mainly have this to combine a land line and cell line into 1 communication software for better call tracking and to be able to record my calls.
October 14, 2023

RingEX, Best in Class.

Verified User
Director in Information Technology
Education Management Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's a great unified communication product. Text/SMS, fax, voice calling, and video calling are all well done. The user interface takes a little getting used to, but the product is highly functional.
October 13, 2023

New user and manager of RingEX and very impressed

KT
Kelly Tannehill
CIO (Chief Information Officer)
Special Olympics Missouri (Non-profit Organization Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We needed a cloud-based VOIP system that offered better call handling (ability to answer calls from different devices), and RingEX is a leader in this. Their app is outstanding. Users love the ability to answer work calls on their personal devices. Many other providers can attach voicemail messages to an email, but RingEX will also transcribe the voicemail in the message, and it gets the words correct nearly 100% of the time. This is a great timesaver for staff.
October 12, 2023

RingEX: Features at your fingertips

Verified User
Administrator in Marketing
Health, Wellness and Fitness Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I feel RingEX has a wide variety of options available. Our experience would have benefitted from more interaction with the Customer Service team to give us a better understanding of the services we were getting and how they compared to what we had with Mitel.
October 10, 2023

RingEX WORKS! Its the easiest, more user-friendly phone system for businesses

Verified User
Administrator in Customer Service
Human Resources Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
RingEX filled all our phone/text needs. The price was OK, the desk phones prices were good, the support is very good, and they always answer or call back soon enough. The connectivity is good, besides the plug for MS 365 on the cloud, that caused outlook to crash. Other than that, the versatility of using RingEX on the PC, or the cellphone, or the car, is great. I will recommend RingEX to any business.
October 05, 2023

Kind and friendly staff

Verified User
Technician in Other
Medical Practice Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our fax system was down at work and the lady was very helpful on getting us back up and running. She helped me troubleshoot several faxes that were not processing and was able to get them to send. The staff was very kind and friendly, most of all she had patience.
October 04, 2023

Increased productivity and reliable service

PS
Pamela Sutton
Senior Office Manager
Four Seasons of Angel Fire (Real Estate, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If I have someone who needs a quick answer, I can text them from my computer while talking to someone else on the phone. It has been difficult if I get a call from my cell phone and I get back to my desk, and I can't transfer back to my desk phone.
October 02, 2023

Great Product Alert

Verified User
Employee in Research & Development
Research Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great program for anyone that needs a call center. It helps to filter the calls and super easy to use. One person could manage multiple phone lines in a single call center. It has multiple features like voicemail and text and app as well. Will work great for a company that handles lots of phone calls throughout the day. It also has a setting where you can schedule the calls to go to voicemail if it is after hours. Almost like a phone version of your email.
September 21, 2023

Improved Communication.

Verified User
Director in Other
Hospital & Health Care Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
RingEX has been helpful with internal communications via the chat option. It is also so helpful to have the meeting options. I will just send a meeting request and jump on which has been super helpful when information needs to be relayed quickly or a topic needs discussing.
September 19, 2023

RingEX offers simplicity and reliability at an affordable price.

LM
Logan Marshburn
Systems Engineer
Cynergy Technology (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
High user count will increase the monthly cost, at a certain point, on premise systems will be more cost effective. For most low-mid user counts, I think this is a great product with high reliability and ease of use. Phones that are purchased from RingEX require little to no configuration prior to provisioning them with RingEX.
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