RingCentral Reviews

161 Ratings
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Score 7.6 out of 100

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Reviews (1-8 of 8)

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March 20, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
I migrated my former employer's telecommunication system from an old in-house Avaya Switchpanel with rudimentary Voip capabilities to RingCentral way back in 2014 and have been a satisfied customer ever since. When starting my own business several years later I opted to use RingCentral from the start, and have even encouraged a relative with a small business to migrate to RingCentral. I wouldn't consider any other telecommunication platform for a small to mid-size business.
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February 04, 2019
Kyle Moloo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
We're going to keep using this forever. We thought about switching to Slack, but we'd only be losing functionality in order to start using a software that is more well known. But, that's not a good reason to switch. RC has plenty of integration and we're yet to run into a problem that we couldn't solve with it.
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August 30, 2018
Justin Bongard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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October 29, 2018
Laurance J. Specht | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Likelihood to Renew

8
Ring Central has done all that we have wanted and a bit more. It is cost effective for a small organization like ours and easy to use. The number of features and tools it has makes it great for a variety of our needs in the organization. Great support which is fast, thorough and has good follow through.
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April 19, 2017
Matt Fleming | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
We switched to RingCentral for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingCentral has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.
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February 07, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Renew

5
Given the pricing and other platforms with a richer feature set, we are considering other solutions because RingCentral, at times can be a bit cumbersome to manage from a call queue/IVR perspective. The reporting isn't scalable, unless you pay for an upgrade and the support team isn't always stateside.
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May 22, 2017
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Renew

8
It provides a service that we don't plan to support within our own in house app.
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Feature Scorecard Summary

Hosted PBX (26)
7.6
Multi-level Interactive Voice Response (IVR) (38)
7.7
User templates (32)
7.5
Call reports (44)
7.6
Directory of employee names (49)
8.5
Answering rules (48)
8.4
Call recording (50)
8.9
Call park (42)
8.4
Call screening (46)
7.7
Message alerts (53)
8.0
Video conferencing (39)
8.5
Audio conferencing (50)
8.6
Video screen sharing (13)
8.6
Instant messaging (14)
7.2
Mobile app for iOS (43)
7.7
Mobile app for Android (36)
7.6

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingCentral Video

What is RingCentral?

RingCentral Integrations

RingCentral Competitors

RingCentral Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials (up to 20 users)$39.99per user/per month
Standard$49.99per user/per month
Premium$54.99per user/per month
Ultimate$69.99per user/per month

RingCentral Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:No