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RingEX

RingEX
Formerly RingCentral MVP

Overview

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Recent Reviews

Value for the Money

9 out of 10
April 15, 2024
Incentivized
We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines …
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RingEX

10 out of 10
March 26, 2024
Incentivized
RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as …
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How RingEX Differs From Its Competitors

Unified Communications Solution

To be honest, we could use their services more than we currently do. We have simplified the call routing due to the size of our staff and how busy we are. I need to reach out to Ring Central to help us increase efficiency in our shop by creating a better map of call routing - which I know it can …
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Unified Communications Solution

Ring EX was able to consolidate our video, messaging, and scheduling platforms simultaneously. With the ability to promote our calls into a video call, we can have smoother conversations, and it becomes easier to troubleshoot our user's issues in real-time. Scheduling is a breeze, too, since we …
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Unified Communications Solution

It's the little things, like having email notifications of an answerphone message (with the message attached as an audio file), so you don't have to physically use your handset to catch up on any missed calls/messages.
The flexibility of the mobile app, so you don't have to ring external people …
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Unified Communications Solution

They have templates to apply features to various things like ring groups and whatnot, but I often find them to be quirky and end up applying setting manually. They have a lot of features that we frankly don't need and would have liked the abilty to disable them from our users as it's just a lot to …
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Unified Communications Solution

We were able to cut costs migrating from our previous platform to RingEX. Our staff enjoys RingEX's single application to provide robust and reliable voice, video and chat services. It's faster, more solid and more feature packed than any of the other services we have previously used. RingEX has …
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Unified Communications Solution

This is a tougher area for us, simply because we're already steeped in Google Workspace for video and chat messaging within the company, and have been for years. Those areas have not been utilized in RingEX simply because we don't have a use for them. That they come as part of the overall package …
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Unified Communications Solution

We have consolidated three different platforms used in one (RingEX) this helped the costs, but very important the DATA, we have reliable reports, and we can use these for daily decisions, helping in our productivity, everything is measured and everything is reported In our line of business, by …
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Unified Communications Solution

Call analytics need to be mentioned in any review. Having insight into how users are actually using the service we pay for has been huge. It's also given us more information as to why a call or video conference has issues. Until RingEX we had no way to tell if it was a random network issue or a …
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Unified Communications Solution

When we suddenly had to transition most of our staff to remote work, we took the quickest route to mobile communications – adding Microsoft Voice to the Teams environment our staff was already familiar with. RC has provided a sophisticated phone solution capable of supporting remote and on-campus …
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Unified Communications Solution

Microsoft Teams is our standard collaboration tool. We rely on this because of the deep integration with OneDrive and SharePoint. While implementing RingEX we thought we would have no use for MVP but as time has progressed, we started using it as a platform for hosting audio only conference …
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Unified Communications Solution

Contacting teammates across Canada is made very easy! You can leave messages on the platform for your team to check if they're tied up with something. You can go back into the call log history and find out exactly what was said during a call. It's incredibly reliable, and has very little downtime …
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Unified Communications Solution

Obviously, business collaboration and productivity have been big things for us since the conversion to RingEX. We love the easy-to-understand user interface and the ability to make changes on the fly. Both the user and admin interfaces are far above any other vendors we've used in the past.
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Unified Communications Solution

It makes it easier for everyone to use the system compared to the Mitel solution that we had previously used. People would always complain about the old system and would not use the mobile applications, and since migrating over from Mitel then, most people are now using the mobile applications, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (126)
    8.6
    86%
  • Message alerts (139)
    8.3
    83%
  • Answering rules (135)
    8.3
    83%
  • Call reports (125)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
Verified User
Vice-President in Sales
Automotive Company, 1-10 employees
Verified User
Administrative Assistant in Sales
Internet Company, 1-10 employees
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Pricing

View all pricing

Essentials (up to 20 users)

$19.99

On Premise
per user/per month

Standard

$27.99

On Premise
per user/per month

Premium

$34.99

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.8
Avg 8.3
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Product Details

What is RingEX?

RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingEX Video

One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features. Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o Read our blog: http://ringcentr.al/2f1lZGh Follow us on: Twitter: https://r...
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RingEX Integrations

RingEX Competitors

RingEX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

RingEX starts at $19.99.

Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.

Reviewers rate Mobile app for Android highest, with a score of 9.

The most common users of RingEX are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(417)

Attribute Ratings

Reviews

(1-15 of 15)
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March 20, 2020

The perfect communication platform for your small business

Verified User
Executive in Sales
Retail Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
I migrated my former employer's telecommunication system from an old in-house Avaya Switchpanel with rudimentary Voip capabilities to RingEX way back in 2014 and have been a satisfied customer ever since. When starting my own business several years later I opted to use RingEX from the start, and have even encouraged a relative with a small business to migrate to RingEX. I wouldn't consider any other telecommunication platform for a small to mid-size business.
February 04, 2019

A Messaging Tool as Robust as a Project Management Platform

Kyle Moloo | TrustRadius Reviewer
Kyle Moloo
Account Executive
Big Presence (Marketing and Advertising, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
We're going to keep using this forever. We thought about switching to Slack, but we'd only be losing functionality in order to start using a software that is more well known. But, that's not a good reason to switch. RC has plenty of integration and we're yet to run into a problem that we couldn't solve with it.
October 29, 2018

RingEX is Great Option

Laurance J. Specht | TrustRadius Reviewer
Laurance J. Specht
Manager of Personalized Learning and Dean of Instruction
Brooklyn Laboratory Charter School (Education Management, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
8
RingEX has done all that we have wanted and a bit more. It is cost effective for a small organization like ours and easy to use. The number of features and tools it has makes it great for a variety of our needs in the organization. Great support which is fast, thorough and has good follow through.
August 30, 2018

RingEX is the best solution for fax capability on most extensions

Justin Bongard | TrustRadius Reviewer
Justin Bongard
Senior IT Support Technician
Global Financial Credit, LLC (Financial Services, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
February 07, 2018

Innovative & stable VOIP platform that includes fax, IVR, queues & web conferencing

Verified User
Director in Customer Service
Information Technology and Services Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
5
Given the pricing and other platforms with a richer feature set, we are considering other solutions because RingEX, at times can be a bit cumbersome to manage from a call queue/IVR perspective. The reporting isn't scalable, unless you pay for an upgrade and the support team isn't always stateside.
April 19, 2017

RingEX - The Future is Now!

Matt Fleming | TrustRadius Reviewer
Matt Fleming
Help Desk Technician
Total Care Auto (Insurance, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
We switched to RingEX for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingEX has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.
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