RingCentral Reviews

165 Ratings
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Score 7.6 out of 100

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Reviews (1-8 of 8)

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March 20, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Headcount Required

1 - At both a previous employer and the current position I was the sole in-house technical support adviser. The help documentation provided by RingCentral was more than sufficient for the average user to setup and configure their own extensions based on personal preferences. Rarely is there a need to call RingCentral for technical support.
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February 04, 2019
Kyle Moloo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Headcount Required

2 - No one is needed to support it, but we have a couple people that will create new teams and set internal standards on how we use it. For instance, what types of files, links and communication belongs in RingCentral versus our project management tool, Teamwork. There's nothing technical that has to be maintained in this software. You'd expect to have issues with video chat, but it's just one click and it works.
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August 30, 2018
Justin Bongard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Support Headcount Required

2 - We have two sys-admins and they share time maintaining the users, extensions, and other issues. One has little experience, and another with 4 years experience. That's all that is needed since their support helps with anything that is complicated. They never tell me "that's not covered by our support". They help me with everything I ask them to.
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October 29, 2018
Laurance J. Specht | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Support Headcount Required

1 - Minimal skills are required. Portal is easy to use with minimal amount or training and support. Some minor project management skills help with organizing installation.
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October 24, 2017
Denis Borja | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Headcount Required

1 - It doesn't require a certain type of skill. It requires a bit of time to get used to the interface and where features are located. The interface does a good job of walking you thru phone deployment, user creation, phone line assignments, extension assignments and more. Their support is very helpful in case you don't understand or need clarity on a step from their portal.

I decided to purchase 3 phones from Amazon since it was cheaper: PolyCom IP 7000, Polycom VVX 601, Yealink W56P. Only the VVX 601 is listed as a directly supported phone that is straightforward to configure. The other 2 are listed as supported but required additional configuration. I called RingCentral and they helped me configure both phones.
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April 19, 2017
Matt Fleming | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Support Headcount Required

2 - Basic troubleshooting, basic networking and firewall knowledge, basic principles of phone systems. Ring Central's support staff are generally pretty thorough and wait-times aren't bad, especially if you use their chat features. They are also good at breaking down their troubleshooting process for in-house support staff who want to become more self-sufficient. If you're willing to ask questions, they'll typically help lay out the troubleshooting process so you need RC Support's help less and less.
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February 07, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Support Headcount Required

The platform is user friendly and their support team, although being subpar at times, gets the job done. Reports are not great unless you pay for the paid version. However, the free reporting gets the job done as well. Their sales team is not aggressive and they frequently have webinars to explain new products and how to better use the product given your use case.
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Feature Scorecard Summary

Hosted PBX (26)
7.5
Multi-level Interactive Voice Response (IVR) (38)
7.7
User templates (32)
7.4
Call reports (44)
7.6
Directory of employee names (49)
8.5
Answering rules (48)
8.3
Call recording (50)
8.9
Call park (42)
8.4
Call screening (46)
7.7
Message alerts (53)
8.0
Video conferencing (39)
8.6
Audio conferencing (50)
8.6
Video screen sharing (13)
8.6
Instant messaging (14)
7.1
Mobile app for iOS (43)
7.7
Mobile app for Android (36)
7.6

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingCentral Video

What is RingCentral?

RingCentral Integrations

RingCentral Competitors

RingCentral Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials (up to 20 users)$39.99per user/per month
Standard$49.99per user/per month
Premium$54.99per user/per month
Ultimate$69.99per user/per month

RingCentral Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:No

Frequently Asked Questions

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

What is RingCentral's best feature?

Reviewers rate Call recording highest, with a score of 8.9.

Who uses RingCentral?

The most common users of RingCentral are Small Businesses from the Computer Software industry.