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RingEX

RingEX
Formerly RingCentral MVP

Overview

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Recent Reviews

Value for the Money

9 out of 10
April 15, 2024
Incentivized
We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines …
Continue reading

RingEX

10 out of 10
March 26, 2024
Incentivized
RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (126)
    8.6
    86%
  • Message alerts (139)
    8.3
    83%
  • Answering rules (135)
    8.3
    83%
  • Call reports (125)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

View all pricing

Essentials (up to 20 users)

$19.99

On Premise
per user/per month

Standard

$27.99

On Premise
per user/per month

Premium

$34.99

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.8
Avg 8.3
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Product Details

What is RingEX?

RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingEX Video

One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features. Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o Read our blog: http://ringcentr.al/2f1lZGh Follow us on: Twitter: https://r...
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RingEX Integrations

RingEX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

RingEX starts at $19.99.

Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.

Reviewers rate Mobile app for Android highest, with a score of 9.

The most common users of RingEX are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(417)

Attribute Ratings

Reviews

(1-25 of 157)
Companies can't remove reviews or game the system. Here's why
April 15, 2024

Value for the Money

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines through the phone or cable provider. Especially since the phones are located at different points in the store and not just the office. We have the flexibility to add additional lines and locate them in various areas.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingEX allows us to create precise work groups for all the teams in our organization to keep track of their tasks and files. By promoting calls into video meetings, we can have in-person meetings anytime. When scheduling meetings with prospective clients, it doesn't get much easier than doing it in the app while I am on the phone.

When I can access about 80% of our tech stack in one app, my productivity shoots through the roof now that I do not have to use many apps just to plan a meeting or access my notes.

I recommend RingEX to any company with scheduling, collaboration, and burdensome tech stacks.
Score 9 out of 10
Vetted Review
ResellerIncentivized
We use RingEX as our primary VOIP solution. It provides us with calling, faxing, SMS, contacts, IVR Menus, etc... both while at the office and while we travel to client locations for work that requires being on site. This allows our team an incredible amount of flexibility and truly adds more value than we had initially expected. Support is great to work with and follow up in a timely fashion.
Ray Jackson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
RingEX helps my company to receive and transfer calls. Since a lot of my team works remote it’s awesome to have one number a client can call and get access to the entire team. Most of our calls require support from other team members. RingEX allows us to create conference calls and to conduct meetings quickly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use our Ring Central system as our main school telephony system.
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.

It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our whole company is using RingEX, we previously had VOIP through our IT provider and they stopped supporting us so we had to move. We liked the flexibility and reliability of the system. We used to have outages all the time on our old system and we are enjoying not having a single outage on RingEX in the last year. The reliability was a huge selling point since we need to have working phones and fax. The flexibility of the system allows us to use physical phones where needed or Softphones for our computers or mobile devices. Our users love the ability to use their company extension from their mobile phone.
Bonnie Lewinstein | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I recently switched to RingEX for my business. I ported my number from my cell phone carrier to RingEX , and now that line is dedicated to my business. I chose RingEX because they have worked well with PC Recruiter, which is my ATS/CRM system. I love that this number is my dedicated business line, so when someone calls, they receive an introduction and professional message. Also, after business hours I set up, calls automatically go to voicemail. On the mobile app, I can view and listen to the messages if I choose or wait until the next day.
March 26, 2024

RingEX for a reason

Prankit Chadha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use RingEX on a daily basis as I'm a Talent Acquisition specialist for Bank of America through Pyramid Consulting. I have to call numerous candidates and RingEX makes it easier for me as it is directly linked to my Job Diva account and I can call and message candidates easily.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We all love RingEX and its features. No downtime, can integrate well on Zoho Recruit. Tech support is responsive. What we love is the Auto Receptionist and voicemail recordings. Scheduling of office hours and easy to use applications. It comes with a good app too. Low price but great services.
March 26, 2024

RingEX

Christian Gross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as video conferencing with both internal and external parties. This allows staff to maintain their connections with others despite being physically in other locations. This also reduced the reliance on having in person meetings, cutting travel times and travel costs for the company.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingEX is our primary way of communicating with our clients. Incoming calls to our call center are critical for our ability to be the company we claim to be, and having a reliable way to handle them is just as critical.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingEX is used as a platform in our main campaigns, managing our voice interactions (inbound & outbound) helping our company to raise the level of reliability and quality provided in our services to our associates. This RingEX platform helps us in managing our sales campaigns, resolving previous situations that arose with the previous system. With RingEX we have accurate reports and in a faster, simpler and more efficient way, where we can verify in time almost real, our strengths and weaknesses and whether to make decisions that help the productivity of our center.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingEX is our "go to" for VOIP and video meetings in our organization. It's allowed us to streamline the way we communicate and given users many options to do so - physical IP phone, desktop app, mobile app and even a browser-based version. Our faculty and staff can decide what fits their needs the best and use it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingEX allowed us to introduce a complete VOIP solution to our organization, using the embedded dialler within Microsoft Teams. Before joining RC, we had an archaic on-premises telephony infrastructure that was no longer fit for purpose. Because the system was so old, all in-house knowledge about how to run it was long gone. We were adjusting beyond adding or removing users who required outside help, which was expensive and often interrupted our staff’s workflows. RingEX has provided a sophisticated phone solution capable of supporting remote and on-campus employees while also providing advanced functionality, scalability with licensing, and, above all, a highly responsive and knowledgeable support team.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We switched to RingEX when it became cost prohibitive to design a DR solution for our in-house phone system. Since switching to RingEX we have reduced our monthly spend on telecommunications plus gained DR capabilities that we never had before. implementing RingEX has greatly simplified our business continuity plan. In addition, we gained access to tools that we never had before such as incoming and outgoing faxes, messaging to our business numbers and telecommunications capabilities. productivity has gone up and the number of calls to the help desk has been completely eliminated. We could not be happier with our choice to switch to RingEX.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's our internal business phone system! As a company, we use RingEX to talk to other team members within the organization. As well, RingEX is the system we use to receive calls from our customers and call out to customers. I've used it as an over-the-phone technician and to communicate with my team members who contact me for requests!
March 19, 2024

Stay far away

Score 1 out of 10
Vetted Review
Verified User
We use the voip phone, we signed up a few years ago for the service a sales rep called us and said we would get a discount if we sign a 1 year contract, they they emailed us a 3 year and 3 year auto renew contract baud and switch. In our experience, RingEX refuses to stand behind this and do anything about it, all we want to do is downgrade some users but do no avail
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it as our primary phone system. It is used for hard phones and softphones. One of the main uses is as an employee attendance line, where people can call in and select an option to dial the department that they work for and get a direct line to their department supervisors.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have used RingEX for our business for six years now. We have never had any issues with reliability over the entire time. Available features, such as conference numbers, voice mail, fax, etc, are comprehensive. We also use reporting features to see the number of calls, call length, etc. Overall, I am thrilled with the service and glad we switched from another vendor.
March 05, 2024

Great Communication

Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingEX is a very powerful tool. We are a small business that depends on RingEX for all of our calls and texting to clients and employees. I can see that the capability goes far beyond our needs, which is good to know that we can grow with them and not need to change vendors.
Allan Albergue | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingEX is the main software solution that our company uses for communication purposes. It allows us to have several extensions for employees and also for main departments. Through RingEX, we can make phone calls, send SMS, and schedule video meetings, which makes the platform incredibly useful and easy to understand. As a Property Manager, I have worked with other sofware solutions in the past and all I can say is that this one is, without doubts, the best in the market.
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