Overview
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX Review
Value for the Money
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RingEX Bring Best of Class VOIP Solutions to SMB's
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It's fast, reliable, easy to set up/use & has been well received by all …
RingEX is a pricey but very reliable VOIP option for business phones.
RingEX has potential, but may not be ideal for franchise organizations...
RingEX is a good VOIP System in General
RingEX for a reason
RingEX - Rockstar app at a low price
RingEX
RingEX is a solid, reliable upgrade from on-prem VOIP
How RingEX Differs From Its Competitors
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call recording (127)8.787%
- Message alerts (140)8.383%
- Answering rules (135)8.383%
- Call reports (125)8.181%
Reviewer Pros & Cons
Pricing
Essentials (up to 20 users)
$19.99
Standard
$27.99
Premium
$34.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(80) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.2Multi-level Interactive Voice Response (IVR)(106) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.3User templates(97) Ratings
Create and apply batch configurations to multiple users at once
- 8.1Call reports(125) Ratings
Historical call analysis and trending metrics
- 8.8Directory of employee names(123) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.3Answering rules(135) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.7Call recording(127) Ratings
Automatic recording of inbound and outbound calls
- 8.3Call park(107) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.4Call screening(116) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(140) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7.6Video conferencing(98) Ratings
Built-in video conferencing capabilities
- 8.3Audio conferencing(114) Ratings
Audio conferencing credentials for all on the system.
- 8Video screen sharing(69) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.1Instant messaging(83) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.7Mobile app for iOS(112) Ratings
App for iPhone and iPad
- 9Mobile app for Android(94) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
RingEX Integrations
RingEX Competitors
RingEX Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(419)Attribute Ratings
- 8.9Likelihood to Renew15 ratings
- 8.2Availability88 ratings
- 8Performance2 ratings
- 8.3Usability11 ratings
- 5Support Rating28 ratings
- 7.3In-Person Training1 rating
- 7.8Implementation Rating6 ratings
- 7Configurability1 rating
- 9.5Product Scalability2 ratings
- 9Ease of integration1 rating
- 8Vendor pre-sale1 rating
- 4Vendor post-sale1 rating
- 1Professional Services1 rating
- 1Contract Terms and Pricing Model1 rating
Reviews
(51-75 of 159)I recommend RingEX-Make your Phone System Easy and User Friendly
- Customer Service
- Phone System
- Better Chatting Experience
RingEX is the best
- text messages
- video calling
- call recordings
- the recorded calls should be there for longer periods of time
- more professional intros when people call in
- sometimes people cant hear me
overall very satisfied and impressed with RingEX's offerings as a small business owner
- call handling
- unified phone number across all employees calling out
- customization of services
- sometimes the call handling settings can be difficult to navigate
- some customers have told us that our number shows up as a "spam risk" on their caller ID even though this is our same office number we have used for decades
RingEX from admin view
- Customer support
- Reaching back time
- Friendliness
- Admin portal
- Call connectivity
- Minor issues
RingEX is great for connecting teams and streamlining communication through one easy to use app.
- Implementation for new clients.
- Support
- The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
- They made it very easy for me to import all our client contact information and team members as users.
- Their online help menu is very good.
- Getting registered and set up for SMS/Text messaging was not an easy process.
- I hope RingEX improves its integration with Zapier to automate adding new client contact information into RingEX from our CRM.
RingEX...Making my work life easier with every call.
- The desktop application is visually pleasing. The recent adjustments have been great improvements.
- The option to use the new features or continue with the previous version has been helpful to get used to the new features or looks.
- The email notifications, with transcripts have been so helpful as well.
- Admin capabilities within the desktop app, instead of being directed to the website.
RingEX the only Cloud Phone System.
- The ability to set up templates to control when users phone forward to a new extension.
- The overall management capabilities that you have from the MVP Admin Portal.
- The ability to have Text, Phone call, Fax, Conference from one number.
- Make it easier to manage missed calls, text and faxes.
RingEX rocks!
- Reliability
- Functionality
- Ease of use.
- Latency
- Text message spamming.
RingEX is the only communication app you need
- Video meetings
- Faxes
- Text messages
- Voicemails
- Phonecalls
- Integration with mobile devices
- Website access is easy to use
- Applications are easy to use
- The video meeting / integration with Teams is confusing because the Teams app will take over the RC app and launch the meeting. Some are on RC, some are on Teams. it's strange.
- When transferring calls, the receiving telephone does not display who the caller is, except for only showing you who is transferring the call.
- Latency between the telephone and the desktop application could be faster.
Go for RingEX.
- Call recordings.
- sms
- voicemails
- The calls should be louder.
- Clients sometimes say that they can't hear me.
- Calls should be recorded for longer periods of time.
RingEX Review
- Technical support
- Resolving outrage fast
- Great customer services
- Contract renewal
- To send back old desk phone, the team can take more than 30 days for a return label
RingEX Reliability
- Meeting app is easy to use and is easy to find on the desktop app
- Calling tool is well done and easy to use
- Portal is one of the better and user friendly portals in comparison
- At first the in-box was not that easy to use
- It would be great if you would sync the phone dnd with the desktop app. Currently you have to set both
- Make the Salesforce and RingCentral integration better
How RingEX helped me and what they should improve
- Provide data
- Support
- Easy to use
- Agents are able to disable themselfs from the queues
- Update their documentation for users
My review of RingEX as a very small business owner
- Great desktop application
- Great at keeping you in contact with your customers
- Great at team connections
- I wish I had known that text messaging would be cut off until provisioning that can take a month.
- App could be streamlined with better layout.
RingEX, Best in Class.
- Call management.
- Softphones for remote use.
- Video conferencing.
- Unified communications.
- Multiple lines on a phone.
- Make the admin portal more intuitive.
- Better desktop notification sound volume.
RingEX is average at best
- The add on reporting module through Clearview works well
- We rarely have an issue with getting dialtone on our hard phones
- We really like working with their partner NICE
- Support
- Support
- Support
New user and manager of RingEX and very impressed
- cloud-based
- ability to handle calls through desk phone as well as PC and phone app
- solid reputation in the industry
- As with many VOIP providers, they've grown so much that their training, online knowledgebase and customer service hasn't quite kept up with demand. Having said this, I haven't needed to reach customer service because their product is so solid.
RingEX: Features at your fingertips
- When I need to contact support, they are very willing to do their best to resolve my issue in real time if at all possible.
- I like the prompts when I am on the Admin side that help guide me through changes.
- I haven't experienced any outages so far.
- As the Super Admin all the missed calls to our main number show on my desktop call history.
- During our Migration to RingEX I felt our Project Manager was handling too many cases at once. We were meant to have weekly meetings and didn't. I feel it affected his response time also.
- The Support Chat feature has been overloaded, it was actually quicker for me to call support and connect with an agent.
- Getting a detailed description of our features has been difficult.
RingEX is Key to Success
- Great technical support
- Comprehensive abilities and options
- Very user friendly
- You can find whatever you need answered easily
- I'm new to this so I think possible virtual support might be helpful
- Support is excellent!
- The App is easy and very user friendly!
- The price is right.
- The Voicemail to e-mail feature works flawlessly
- We had issues with RingCentral Plug to MS 365 when on the cloud. The plug had to be uninstalled.
- When I call support, the verification of our account takes a long time.
- Text to email should be simplified.
A full featured phone system for today's business needs
- System is relatively stable and reliable
- The phones are intuitive and easy to use
- The application interface is easy to use.
- Direct phone calls were not arriving from external callers
- Internal calls could not be transferred.
- Process for approving SMS messaging was cumbersome and confusing.
Kind and friendly staff
- Helpful customer service
- Efficient
- Awesome service
Increased productivity and reliable service
- Easy
- Tech Savvy
- Customer Service
- Wish I could transfer calls phone my cell phone to my desk phone
- Cost
RingEX helps my business
- Good customer support
- Good video tutorials
- Easy to update schedules
- Forwarding to answering service - outside number
Great Product Alert
- Ease of Use
- Clear and concise
- Very intuitive
- Phone settings are little confusing until you get used to it
- The rules are a little unintuitive
- N/a