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RingCX

RingCX
Formerly Dimelo

Overview

What is RingCX?

RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.

Read more

Learn from top reviewers

BBMS Review of RingCX

Rating: 10 out of 10
April 25, 2025
IncentivizedVetted ReviewVerified User
We use RingCX in our customer service centre to manage incoming calls and emails, record calls, provide volume metrics and to coach and have an environment of continuous learn...
Continue reading
Erin Leaman
C-Level Executive - Finance and Accounting
VP Finance
Best Buy Medical Supplies Inc

RingCentrals RingCx performs.

Rating: 8 out of 10
April 24, 2025
IncentivizedVetted ReviewVerified User
We needed a program for our Customer Service department as our previous vendor was leaving the business.
Continue reading
Verified user
Manager
RingCX1 year of experience

For a reliable VOIP solution with seamless mobile app functionality and Salesforce integration, choose RingCX.

Rating: 9 out of 10
November 27, 2024
IncentivizedVetted ReviewVerified User
Prior to RingCX, we had issues with our VOIP just not having any control/customization or really any visibility. When we signed up for RingCX, what we needed was something tha...
Continue reading
Richard Charette
Account Manager - Customer Service
Customer Success Manager
Idle Smart
RingCX2 years of experience

RingCX

Rating: 9 out of 10
November 27, 2024
IncentivizedVetted ReviewVerified User
We are a long term care pharmacy and RingCX allows us to queue phone calls for each of our departments. The automated attendant allows for the callers to route themselves to t...
Continue reading
Beth Pelphrey
Manager - Other
Data Entry Manager
United Scripts
RingCX1 year of experience

Solutions to customers instantly

Rating: 9 out of 10
October 16, 2018
Vetted ReviewVerified User
This application is being used throughout the company, specifically to unify conversations between customers and employees, since they receive messages from different social n...
Continue reading
luar lamas
Analyst - Professional Services
Analista
Yulio International Corp
RingCX2 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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RingCX

RingCX

N/A
Unavailable

What is RingCX?

RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

Five9

Five9

N/A
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What is Five9?

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Salesforce Sales Cloud

Salesforce Sales Cloud

$25
per month
What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…

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Product Details

What is RingCX?

RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.

RingCX Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.

Reviewers rate Usability highest, with a score of 8.4.

The most common users of RingCX are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 6)

Solutions to customers instantly

Rating: 9 out of 10
October 16, 2018
ll
luar lamas
Analista
Yulio International Corp (Leisure, Travel & Tourism, 51-200 employees)
Vetted Review
Verified User
RingCX
2 years of experience
View profile
Use Cases and Deployment Scope
This application is being used throughout the company, specifically to unify conversations between customers and employees, since they receive messages from different social networks and platforms, such as web, chat and mobile phone. This application allows me to provide quality service to customers.
Pros
  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Cons
  • For some users it can be a bit complicated and cumbersome.
  • It would be good to have a good user manual step by step to make it easier.
  • Without an internet connection it does not work.
Likelihood to Recommend
It adapts very well for companies that are dedicated to serving their customers on a daily basis through support, solutions, or information. You can categorize messages and thus be able to assign each user depending on their abilities and needs. This allows you to monitor the results and thus be able to keep statistics of your progress in terms of the attention of users.

For a reliable VOIP solution with seamless mobile app functionality and Salesforce integration, choose RingCX.

Rating: 9 out of 10
Incentivized
November 27, 2024
RC
Richard Charette
Customer Success Manager
Idle Smart (Computer Software, 11-50 employees)
Vetted Review
Verified User
RingCX
2 years of experience
View profile
Use Cases and Deployment Scope
Prior to RingCX, we had issues with our VOIP just not having any control/customization or really any visibility. When we signed up for RingCX, what we needed was something that was integrated with our CRM (Salesforce), had easy logging and tracking, and had a mobile app that could be used for when we're on-call, away from our desk phones, etc. RingCX had it all (and more).
Pros
  • Tracking
  • CRM Integration
  • User-Friendly Mobile App
  • Call queues for things like on-call/weekend support
  • Easy CRM logging
Cons
  • When I put my Mac in Do Not Disturb, it would be nice if RingCX could also go into DND via the desktop app. Unless I turn off the call queue, it'll ring even in DND.
  • Better calendar integrations and the ability to turn off the call queue accordingly. If I am in a meeting I don't want my phone to ring. Currently, we have to make sure we turn off our call queue manually before each call. Not a huge deal, but would be nice to have better calendar integrations (at least with G-Suite.)
  • More online tools and resources. The issues above may already have a solution, but I don't know where to find it and I've looked.
Likelihood to Recommend
RingCX solved a lot of problems we had as an organization. Being able to have easy tracking, easily managing call queues, setting up call rotations, and more is really awesome. The app is also very user friendly and we all appreciate how great the integration with Salesforce. If I had to make any complaint, or note where they could improve is turning off the call queue via a better calendar integration (Eg: if I am in a meeting automatically turning off call queues). We mainly use RingCX for troubleshooting/support calls and it's so easy to log and track (for accountability) in Salesforce.

RingCentrals RingCx performs.

Rating: 8 out of 10
Incentivized
April 24, 2025
Verified User
Manager in Information Technology
Financial Services Company, 201-500 employees
Vetted Review
Verified User
RingCX
1 year of experience
Use Cases and Deployment Scope
We needed a program for our Customer Service department as our previous vendor was leaving the business.
Pros
  • IVR construction.
  • Set up of accounts are clear cut.
  • Integration with our current tech ecosystem.
Cons
  • We've had instances where items that we insisted on was not fulfilled.
  • We wanted more detailed reports for our matrixes.
  • Very sensitive to our virtual environments.
Likelihood to Recommend
RingCx was easy to set up, but we didn't get much assistance in understanding our system, should we want to make changes.

BBMS Review of RingCX

Rating: 10 out of 10
Incentivized
April 25, 2025
EL
Erin Leaman
VP Finance
Best Buy Medical Supplies Inc (Wholesale, 51-200 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
We use RingCX in our customer service centre to manage incoming calls and emails, record calls, provide volume metrics and to coach and have an environment of continuous learning and improvement when it comes to servicing and supporting our customers.
Pros
  • Call flow management/routing
  • Reporting
  • Call recording/logging
Cons
  • Email management was difficult to get running as smoothly as we'd like
Likelihood to Recommend
This is a fantastic call maangement system, in particular for call centre management

RingCX

Rating: 9 out of 10
Incentivized
November 27, 2024
BP
Beth Pelphrey
Data Entry Manager
United Scripts (Hospital & Health Care, 51-200 employees)
Vetted Review
Verified User
RingCX
1 year of experience
View profile
Use Cases and Deployment Scope
We are a long term care pharmacy and RingCX allows us to queue phone calls for each of our departments. The automated attendant allows for the callers to route themselves to the appropriate department. Then RingCX will allow for the call to hit a queue and be able to assign calls based on a variety of factors.
Pros
  • Reporting. The analytics and reporting is very detailed and customizable.
  • Call Queues. We have the option of having all phones ring at once, in a certain order or the person who has been idle the longest. This helps spread the work amongst the departments.
  • Retrieving recorded calls!
Cons
  • Some of the reporting could be more indepth but for the most part it's spot on!
Likelihood to Recommend
RingCX can be well suited for any environment. It's call center focused but it can also be used in a non-call center setting.
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