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roomMaster

roomMaster

Overview

What is roomMaster?

RoomMaster is a hotel management system or PMS that provides guest and reservation management features as well as back office features and revenue tracking and management, from InnQuest Software, a Valsoft company in Tampa.

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Recent Reviews

TrustRadius Insights

RoomMaster is an essential tool for hotel management, providing users with a reliable and stable experience. The software's user-friendly …
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Pricing

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What is roomMaster?

RoomMaster is a hotel management system or PMS that provides guest and reservation management features as well as back office features and revenue tracking and management, from InnQuest Software, a Valsoft company in Tampa.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is roomMaster?

roomMaster by InnQuest, Cloud or On-Prem is a hotel management solution. Their solution includes hotel PMS, EMV Credit Card Payment Processing, more than 125 Reports plus Advanced Reporting, Daily Flash Reporting and Accounting Exports, Booking Engine, Channel Manager, POS, Activity Scheduling, Revenue Management, Smart Hotel Automation, CRM and 100+ hospitality APIs & integrations.


roomMaster Features

  • Supported: Built-in Accounting
  • Supported: CRM
  • Supported: Extended Stay
  • Supported: GDS/OTA Integration
  • Supported: Maintenance Management
  • Supported: Marketing Automation
  • Supported: Multi-Property
  • Supported: Online Booking
  • Supported: Point of Sale (POS)
  • Supported: Single Property
  • Supported: Activities Booking
  • Supported: Booking Notes
  • Supported: Customer Support
  • Supported: Group Reservations
  • Supported: Promotions Management
  • Supported: Rate Management
  • Supported: Room Booking Management
  • Supported: Third Party Booking

roomMaster Screenshots

Screenshot of DashboardScreenshot of Booking EngineScreenshot of CheckinsScreenshot of Manage bookingsScreenshot of Point of Sale (POS)Screenshot of Rate management

roomMaster Integrations

roomMaster Competitors

roomMaster Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

RoomMaster is an essential tool for hotel management, providing users with a reliable and stable experience. The software's user-friendly interface and helpful customer support team make it easy for users to get assistance when needed. Additionally, RoomMaster offers its functionality at a fair price, making it an excellent value for those in the hospitality industry.

One of the most significant business problems solved by RoomMaster is revenue management. The software keeps track of daily, monthly, and yearly receipts, counts of rooms, and taxes, making it easy for hotels to manage their finances effectively. Additionally, the pace booking report provides valuable booking trends that allow hotels to plan their pricing strategy accordingly. The software also offers features such as facturation, control statistic, changing room status, and charging housekeeping fees, which are essential tools for hotel management. Overall, RoomMaster helps hotels achieve efficient operations and better manage their finances.

User-friendly: Users have consistently praised the software for being user-friendly, with many stating that it is easy to use even for those who are not tech-savvy. Several reviewers noted that they were able to navigate the system without any prior experience, making it a valuable tool for hotel staff.

Comprehensive functions: The program's comprehensive nature has been highly regarded by users, with many noting its usefulness in managing a hotel. Reviewers stated that the software offers a lot of features and is customizable, allowing them to control rooms and statistics for their property on one platform.

Streamlined booking process: The booking process has been positively reviewed by many users due to its simplicity and efficiency. Payments are immediately integrated into the system, which saves time. Some reviewers mentioned that this feature allows them to focus on other tasks while ensuring bookings are processed smoothly.

Outdated Interface: Several users have expressed dissatisfaction with the outdated interface of roomMaster. The back end of the software seems outdated and could use updating, which can make it challenging to navigate.

Expensive Add-Ons: Many reviewers find that add-ons are expensive in roomMaster. They express concerns about additional costs for every function, making it difficult to justify these expenses.

Limited Customer Support: A common complaint among many customers is limited customer support from Innquest. Some have mentioned a lack of availability 24/7 or a cap on how many times they can contact support per year before being charged extra fees.

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