Skip to main content
TrustRadius
Glia

Glia
Formerly Salemove

Overview

What is Glia?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context…

Read more
Recent Reviews

TrustRadius Insights

Glia's product has proven to be a valuable tool for customer service inquiries, with customers experiencing shorter wait times and a …
Continue reading

Gila Review

9 out of 10
October 09, 2019
Glia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring …
Continue reading

SaleMove chat

9 out of 10
October 23, 2017
Incentivized
We currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Glia?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://go.salemove.com/Pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

14 people also want pricing

Alternatives Pricing

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

What is Kustomer?

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

Return to navigation

Product Demos

Glia AI Video Demo (Midori)

YouTube

one minute demo of glia

YouTube

Glia Health Demo

YouTube

FinovateWest Digital / Glia Demo

YouTube

GLIA at Finovate Europe 2019 [Fintech Power 50 INTERVIEW]

YouTube
Return to navigation

Product Details

What is Glia?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.

Glia Features

  • Supported: Website visitor identification and segmentation
  • Supported: OmniChannel communication across chat, audio, and video
  • Supported: Visual engagement through CoBrowsing and live web observation

Glia Screenshots

Screenshot of Screenshot of Screenshot of

Glia Video

SaleMove Co-Founder & CEO, Dan Michaeli, demonstrates how SaleMove enables an unbroken customer journey.

Glia Competitors

Glia Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Glia Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)15%
Enterprises (more than 500 employees)80%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Glia's product has proven to be a valuable tool for customer service inquiries, with customers experiencing shorter wait times and a decrease in call volume. Users have found Glia's platform to provide a seamless experience, allowing them to start with a chat and easily upgrade to an audio or video call. It has been particularly helpful in troubleshooting online banking issues, bridging the gap for customers who prefer chat over speaking to a person. The software enables efficient handling of multiple interactions concurrently and even offers an SMS texting feature, improving efficiency and servicing options for customers. Additionally, Glia's ability to detect when an operator or visitor disconnects has helped improve quality assurance statistics and provide better customer service. The product also provides great insights into customer engagement and behavior, allowing for better assistance and understanding of customer needs. Supervisors have found value in Glia's ability to collect all customer engagements into one portal and aggregate the data in visually appealing graphs, enabling them to monitor team progress and make rapid decisions. The features like cobrowsing and screenshare offered by Glia allow for a more personalized and educational customer experience. Overall, Glia has been successful in providing quick responses, reducing call volume, offering real-time support, simplifying technical support for digital banking, enhancing the user experience through pop-up bubbles and chat functions, identifying fraudulent logins through login tracking, and reintroducing businesses to their customers by providing innovative ways for instant gratification and quick answers.

User-Friendly Interface: Many reviewers have found the user interface of the platform to be very user-friendly, making it easy for them to navigate and perform tasks efficiently. This positive experience likely contributed to their satisfaction with the overall platform.

Prompt Help Desk Support: The help desk provided by the platform has been highly praised by users for being top-notch and very prompt in responding to their needs. This quick and efficient support greatly contributes to a positive experience for users.

Reliability and Stability: Users have appreciated the rarity of downtime with the platform, indicating that it is reliable and stable. This reliability likely allows users to carry out their tasks without interruptions or delays.

Lack of Communication on Feature Enhancements: Some users have expressed frustration over the lack of communication regarding the status of feature enhancements. They feel that there is a lack of transparency and updates from the company, leaving them uncertain about when new features will be implemented.

Inadequate Support Responses: Users have encountered issues with support responses not being helpful or specific to their inquiries. They have mentioned receiving generic or irrelevant answers, which hinders their ability to resolve problems efficiently.

Issues with Audio/Video Implementation: Several users have experienced multiple issues with the implementation of audio/video on the platform. They have reported problems such as poor audio quality, video freezing, and difficulties in establishing connections.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
October 09, 2019

Gila Review

Score 9 out of 10
Vetted Review
Verified User
Glia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring assistance with our digital suite of products and services. The primary communication method is chat, with AI built in to support users. Co-browse is a key feature for support and assisting customers to get through their transactions. The second and largest group is our digital acquisition team who uses the many features to chat with customers and assist in matching the customer with the appropriate product for them. The team uses co-browse, chat, chat-to-phone features. We have user alerts that allow agents to identify which customers on our site are more likely to require assistance and focus on them.
  • Very active, hands-on customer success team.
  • Integrated reporting modules.
  • Omni-Guide AI suite of tools.
  • Pro-active engagements as we as reactive engagements.
  • Mobile friendly co-browse and chat.
  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
  • Increased customer engagement and satisfaction.
  • Increased pull-through rates.
The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
October 23, 2017

SaleMove chat

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help our customers exactly the way they prefer doing business.
  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
  • I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.
  • We have seen NPS results increase since using SaleMove
Return to navigation