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Salesforce Lightning Platform

Salesforce Lightning Platform
Formerly Salesforce App Cloud

Overview

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

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Recent Reviews

Life changing!

10 out of 10
May 14, 2022
Incentivized
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life …
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Money Back Guaranteed!

10 out of 10
May 10, 2022
Salesforce Lightning Platform is our main tool as a sales coordinator. We use it for many things such as communicating with our clients …
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Salesforce Lightning Review!

9 out of 10
June 15, 2021
Incentivized
We use the Salesforce Lightning Platform as a sales organization. It is only the sales department that uses this platform today. We use it …
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Lightning in a bottle!

10 out of 10
May 02, 2021
Incentivized
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Scalability (34)
    9.7
    97%
  • Platform access control (33)
    9.7
    97%
  • Services-enabled integration (33)
    9.3
    93%
  • Ease of building user interfaces (36)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
Verified User
Contributor in Sales
Information Technology & Services Company, 5001-10,000 employees
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Pricing

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Starter

$25.00

Cloud
Per User Per Month

Plus

$100.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Salesforce Lightning Platform Overview Demo

YouTube
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Features

Platform-as-a-Service

Platform as a Service is the set of tools and services designed to make coding and deploying applications much more efficient

8.9
Avg 8.2
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Product Details

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.

With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.

The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.


Salesforce Lightning Platform Integrations

Salesforce Lightning Platform Competitors

Salesforce Lightning Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

Quickbase are common alternatives for Salesforce Lightning Platform.

Reviewers rate Scalability and Platform access control and Upgrades and platform fixes highest, with a score of 9.7.

The most common users of Salesforce Lightning Platform are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(651)

Attribute Ratings

Reviews

(1-25 of 36)
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May 26, 2023

Salesforce does it for your enterprise! Highly recommend.

Verified User
Contributor in Sales
Information Technology & Services Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I have used Salesforce in an ed tech company and am now using it in an IT (Software as a Service) firm. I found Salesforce to be the right fit in both my roles - business development and sales. I believe Salesforce is ideal for enterprises with 1000+ employees and has a wide feature set that can cater to enterprise sales needs in almost any industry.

I would not however recommend Salesforce to a smaller organization as something low-cost, yet practical could be a fine fit. One can get better UI, better processing speed and an overall better experience with another CRM. The bandwidth however remains in question when it's anything else than Salesforce.
March 29, 2023

Salesforce Lightning Platform, everything you need

Verified User
Manager in Information Technology
Construction Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Salesforce Lightning Platform is a great CRM tool which allows a single source of truth. It allows for collaboration across teams. Using the native reporting can be somewhat complicated at times so using an add on or more of an advanced reporting tool can be helpful. Salesforce Lightning Platform allows a great audit on all that takes place and allows reporting on this also.
July 13, 2022

Lightning Improvement from Classic

Verified User
Contributor in Marketing
Online Media Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When viewing multiple contacts and accounts at the same time, Lightning provides a more easily interpretable interface. When trying to generate a report, or find older reports and for merging duplicates, the system in Classic was easier to navigate.
May 14, 2022

Life changing!

Verified User
Employee in Sales
Hospitality Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Salesforce is best use for businesses. I like the most with Salesforce is where you can customize some settings to make your job easier and faster. You can also check the status of your tasks, emails you sent if it has been read and received. And check your productivity everyday.
May 10, 2022

Money Back Guaranteed!

Verified User
Employee in Sales
Hospitality Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
November 23, 2021

Salesforce- Lightning Strikes Twice

Verified User
Engineer in Engineering
Telecommunications Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Salesforce Lightning is definitely well suited when it comes to regular day-to-day tasks such as ticketing and sales workflows. It was a bit of a tough transition as the 'cleaner' interface can make it harder to find options/dropdowns that were more front and center in the App Cloud version.
November 04, 2021

A powerful tool for a company ANY size

Verified User
Manager in Marketing
Telecommunications Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Salesforce Lightning Platform is excellent for companies that need a CRM that is customizable, and efficient. It can serve for a small business, SMB, and for a large multi-million dollar corporation. It is, however, quite tiered, and might not be the most suitable option based on it's cost, especially for smaller companies.
October 25, 2021

Good Business Development CRM with Flexibility to customize

Michael French | TrustRadius Reviewer
Michael French
Senior Manager Workforce Planning - Project Managment
Halliburton (Oil & Energy, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a process that is done manually using multiple systems SF is able to easily put the process on one platform. It also allows for rules to be set up that create approval flows for given process and rules that will automatically approve if certain thresholds are met in the process. The reporting is ok but I think that that is more about the quality of data that we have input into the system.
June 15, 2021

Salesforce Lightning Review!

Simon Vargas | TrustRadius Reviewer
Simon Vargas
Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE)
Typenex Medical (Medical Devices, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
To be quite honest, if we did not have Salesforce Lightning as our platform to store all of our data we would be in some serious trouble. It is well suited for storing competitor data and notes from the sales rep. I've used this now for over 4+ years. Most of the sales are staying organized. This platform allows you to do so. The more time you put into building our your pages in your territory of your customers, the more prepared you will be for your next call or in person meeting.
June 14, 2021

Salesforce Lightning Platform Review

Verified User
Account Manager in Sales
Publishing Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Salesforce Lightening Platform helps keep all communication for RFPS from pre to post sale all in one place, allowing for easy tracking across all departments. It's very good for large businesses that have very high volume and easily allow you to assign tasks and milestones to various departments at different stages of the campaign.
May 02, 2021

Lightning in a bottle!

Verified User
Project Manager in Information Technology
Environmental Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I can only recommend the sales side as we do not currently utilize the service side, although I can tell you I have pushed for the service side to be utilized. I would like to see everything except perhaps our financials run through Salesforce, even ERP so we can add CPQ functionality to our quotes.
April 30, 2021

Great CRM for every Customer Success Manager

Verified User
Account Manager in Customer Service
Information Technology & Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well Suited
Customer Success roles for tracking customer health, customer usage, contracts, internal account management (child and parent orgs)
Customer Success roles for tracking MBOs

Less Suited
It's slow, takes forever to load, literally forever its atrocious
If you're used to the older UI you don't always know where to go for certain things

April 27, 2021

Slow, Cumbersome, and Lacks Intuitive Customization

JL
Jacob LaBruzzo
Customer Success Outreach Manager
Procore (Computer Software, 1001-5000 employees)
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would recommend Salesforce Classic or Salesforce Service Cloud, but I do not like Lightning at all. I understand what the aim is, but for our team it just fell flat. It is extremely slow and cumbersome, lacks the robust customization that we previously had in Salesforce, and it doesn't look good either.
March 30, 2021

Salesforce Lightning - Powerful Developer Landscape

Joseph Lemos | TrustRadius Reviewer
Joseph Lemos
Director of Information Technology
Rulon International (Architecture & Planning, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited / Poorly suited - really two sides of the same coin
  1. Company has management that will be willing to work in the system. Sometimes people are reluctant to learn something new.
  2. In house IT with developer skills. This is critical unless you either want to change your business to match Salesforce, or pay consultants a lot of money.
  3. Existing systems can be integrated, but you need that knowledge and access as well. Running Salesforce with connecting it will create a need for double data entry, If you have a locked down legacy system, you will have difficulty sharing data.
March 02, 2020

Salesforce Lightning Platform (Formerly Salesforce App Cloud) is Modern Case Management Software for Your Law Firm

Shanna Baty | TrustRadius Reviewer
Shanna Baty
Paralegal/Supervisor
Summit Conversions (Legal Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Salesforce Lightning Platform (formerly Salesforce App Cloud) has been fantastic when it comes to organizing and managing files and notes/documents. Its status bar in records gives you a visual idea of where your cases are and what steps need to be taken to move them along. The dashboard and reporting make it easy to know our case count, how many cases we accept/reject for any given time period if we have referred cases out AND who we have referred them out. It also makes keeping track of case cost very easy to manage.
February 27, 2020

Salesforce - A must for any sales organization who takes themselves and their customers seriously!

Verified User
Employee in Sales
Consumer Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited to track an opportunity from inception across the entire sales process until closure and after sales.
Less suited for specific parts of the sales cycle, e.g. marketing and sales dev.
February 27, 2020

Welcome to Salesforce

Jonathan Justin Lewis | TrustRadius Reviewer
Jonathan Justin Lewis
IT Operations Manager
harmon.ie (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For all large sales-based companies it is "the" platform. The cost and expertise needed to run and maintain the system goes up as you scale but you need at least a dedicated admin/developer just to run it. Once you start with customisations then you already need a team, or really expensive-to-use outside consultants. In a small 70-person company we probably spent one million dollars over 5 years on implementation and licensing. Once you get bigger the complexity goes up.

I would not suggest it for nonprofits and early stage companies, but once you start to systemise your sales process and need to track leads-to ops and sales and renewals, get off of spreadsheets and get a real system.
January 15, 2020

My Salesforce Lightning Platform - All In One CRM and MORE!

Verified User
Project Manager in Product Management
Marketing & Advertising Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're an agency and need an all in one CRM that will track all sales, contacts and the results of those this is a great choice. Not only can it do all that and more, it can help support those wins after the sale on a day to day basis.
December 09, 2019

Salesforce - It's what Everyone Uses

Sarah Meerschaert | TrustRadius Reviewer
Sarah Meerschaert
Business Operations Manager
Billtrust (Financial Services, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Salesforce is a great tool for companies looking to collect data about their relationships with customers. It also scales well as your company grows. But it's not always easy to set up or use. You're going to need to keep your asks simple and you may want to consult with an expert to ensure you're setting up your custom instance in a way that you can modify over time.
December 05, 2019

Best CRM for your buck

Alexa Terry | TrustRadius Reviewer
Alexa Terry
Account Executive
Talkable (Marketing and Advertising, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's great for keeping track of leads your pursuing, accounts you own and want to go after, and opportunities in the pipeline to close. It lets you track how much they'll pay, upload contracts for the entire organization to see, suspected close date as well as where they are in the pipeline (these stages can be set by your organization for whatever makes sense, and how many steps to close you'll need). That's on the sales side. The marketing team uses it for data collection and what type of clients we're working with, why people have churned or closed lost (never won opportunities) as well as the Client success team for similar reasons (churn).
December 04, 2019

We Love Salesforce Lightning Platform

Matthew Bernstein | TrustRadius Reviewer
Matthew Bernstein
Account Executive
Intersection Co. (Marketing and Advertising, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Salesforce Lightning Platform is best suited for an organization in which the sales cycle is extended over a lengthy period of time. This is due to the fact that oftentimes, a potential deal can get lost throughout the sales cycle, in which case managing an accurate pipeline becomes difficult. Being able to follow the progress of a deal is vital information for forecasting revenue.
December 04, 2019

Lightning Fast With Thunderous Analytics!

Verified User
Employee in Marketing
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for larger companies. My company has over 10,000 business clients and tenfold of that, minimum, in the pipeline for outreach. If your business is just starting out then Salesforce Lightning may not be the right fit for you, as there will be a lot of information that may not be worth the cost of the platform. There needs to be someone dedicated to customizing the platform for your needs, which may be an unwise use of funds for the smaller startups.
November 26, 2019

Salesforce has everything we need to manage our clients

Kristin Sours | TrustRadius Reviewer
Kristin Sours
Director of Client Success
DonorSearch (Information Technology and Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think any large organization that has a sales and/or client support department would be well suited for using Salesforce. In terms of CRMs, it's user-friendly, customizable and ready to use "out of the box." I would recommend anyone using Salesforce for the first time to do plenty of training and/or do trail heads (SF's online training) because there are a lot of features that you might not use but it will make your life easier. Plus, it's better to use it right the first time, as opposed to having to clean up stuff down the road. I've found that non-profits aren't as well suited with SF but this isn't from personal experience.
November 18, 2019

Salesforce Lightning & Sales Console Review

Verified User
Account Manager in Customer Service
Non-Profit Organization Management Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I enjoy being able to customize the view type in Salesforce Lightning. I use the 'Sales Console' view which allows me to have multiple tables open at once when working with many different accounts in a day. This also allows me to see all of the important data at a quick glance as opposed to having to scroll through pages of data.
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