Salesforce CMS
It helps solidify our content and keeps things clean and organized. I love its ability to allow our end-users to collaborate in the …
Overview
What is Salesforce CMS?
Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content…
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Popular Features
- Community / comment management (19)8.989%
- Code quality / cleanliness (18)8.585%
- API (22)8.585%
- Role-based user permissions (23)8.585%
Pricing
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What is Salesforce CMS?
Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Verbis Translation & Localization for Salesforce CMS DEMO
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Introduction to Salesforce CMS
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Introduction to Salesforce CMS
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Salesforce CMS Demo | Salesforce
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Salesforce CMS?
Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.
Salesforce CMS Video
Salesforce CMS Demo | Salesforce
Salesforce CMS Competitors
Salesforce CMS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.
Reviewers rate Community / comment management highest, with a score of 8.9.
The most common users of Salesforce CMS are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(1575)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
May 12, 2021
Streamline your data!
Salesforce CMS is used across a few different departments at my organization. ExCo, Client Succes, Implementation, Sales, and a few others all have access to the database. It is exhaustive, deep, and has many features. Sales uses Salesforce for pretty much everything - all activities must be tracked and logged, tasks and opportunities are created and then followed up on, Won / Lost deals are in there too. It's very handy for managing all aspects of the sales cycle from cradle to grave. There are filters you can play with to sort by your owned accounts, you can see who is reaching out to them, and it syncs up with our activity from other tools like Outreach and ZoomInfo. It really is an entire database that works nicely across the board. Any communications with prospects or clients are synchronized and used for reference. Additionally, it forecasts projected revenue, and keeps track of what team member is doing what.
- Organization
- Tracking
- Delegating
- Forecasting / Projecting
- Referencing
- Learning
- Clunky
- Slow computer
- Could use a modern UI refresh
- Better IOS app
27.5%
2.8
26%
2.6
75%
7.5
90%
9.0
N/A
N/A
- Central location for content
- Deployment strategy
- Increased success
- Better time management
- Unification
Salesforce CMS beats the competition due to UI, user friendliness, support, and ease of use as well as deployment. The entire system and process is simple to understand, has many different places for you to store key information, and is easily implemented at your company. You're getting a trusted brand with reliable customer service. I could not think of using any other program.
March 17, 2021
Salesforce CMS Review
Salesforce CMS is used by our whole company to manage and track institutional prospective entities throughout our whole sales and selling process, starting with pre-sales. The tool gives us data on usage and adoption, helps us track sales numbers and conversion, is used to track engagements for both sales and marketing departments, and a number of other great features.
- Visually appealing dashboards
- Organizational Tools
- Easy to read metrics
- Mobile App is lacking functionality
- certain export features could be improved
- Updating fields can take longer than needed
26.25%
2.6
62%
6.2
35%
3.5
70%
7.0
N/A
N/A
- Clearer prospect management
- increased communication across internal teams
- Great reporting
February 04, 2021
Salesforce CMS: Your Global Content database
Salesforce CMS is used by Marketing and Branding teams extensively.
Global Marketing team uses this for content creation as our organization has presence in India, China, Japan, Indonesia, United Kingdom, Unites States of America and Canada.
Most of the marketing campaigns in Southeast Asian countries are done in their native language and this is where Salesforce CMS comes into the picture [as] it allows content creation in different languages.
Global Marketing team uses this for content creation as our organization has presence in India, China, Japan, Indonesia, United Kingdom, Unites States of America and Canada.
Most of the marketing campaigns in Southeast Asian countries are done in their native language and this is where Salesforce CMS comes into the picture [as] it allows content creation in different languages.
- One content database for a large team size.
- Content creation can be done in several languages.
- Content can be viewed and used in multiple countries at once.
- Collections are allowed to make static lists which should be dynamic in nature.
- Defining the rules of Salesforce CMS is difficult.
- There should be an [easy] tick box option.
73.75%
7.4
78%
7.8
80%
8.0
80%
8.0
N/A
N/A
- Return on Investment is great as one app can be used in multiple countries.
- One database system for all content creation.
- Liferay Digital Experience Platform (DXP) and ServiceNow Now Platform
Salesforce has a wide variety of services and its user interface was easy to understand and use.
Our teams [thought] Salesforce to be better. When we were comparing the features as per our Marketing and Branding teams needs and uses, Salesforce came out on the top.
Our teams [thought] Salesforce to be better. When we were comparing the features as per our Marketing and Branding teams needs and uses, Salesforce came out on the top.
January 06, 2021
Salesforce CMS Review
Salesforce CMS is used by our whole company to to manage and track customer[s] through the whole process, starting with pre-sales. It gives us data on usage and adoption, helps us track sales numbers and churn, is used to track KPI's for both sales and CS departments, and a number of other things.
- Detailed, customizable dashboards.
- Customizable to fit any org's needs.
- Great reporting tools.
- Make it easier to build reports and dashboards.
- Speed - seems like SFDC can run a bit slow at times.
- The mobile app could use some work.
N/A
N/A
32%
3.2
40%
4.0
90%
9.0
N/A
N/A
- More clear reporting has helped us find gaps in our processes, helping us to save money.
- Has made it much easier to track KPI's.
- Much easier to track leads through the whole sales process.
- Streak and SalesLoft
Salesforce is by far the most complete tool of its type I've seen or used. We haven't even scratched the surface of all the things we can do in Salesforce, and with other products we couldn't get our most basic needs fulfilled.
August 27, 2020
The best CMS for the modern mobile era!
We use Salesforce CMS across our whole organization, and it has been a lifesaver for managing our online content. Having one central place to store content that is fast, secure, and easy to use and can be managed from everywhere is what makes this solution a great success, especially this past year during the epidemic.
- Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
- Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
- Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
- The interface for keeping things organized could use some improvement, with more options for tagging and sorting. It's not bad but there are better interfaces out there.
- Reporting and dashboards on content would be a nice addition, and is something that will probably be coming.
- It can be tough to get a public URL for image content - the kind you would embed into a page. The interface wants to drive you to the interactive page which is great in most cases but when you just want a direct URL it can be tough to find. The official documentation from Salesforce tells you to right click save as on the preview page, where instead they should have it built in to the interface and displayed somewhere.
95%
9.5
86%
8.6
100%
10.0
100%
10.0
N/A
N/A
- Since we are already a Salesforce shop, ROI is amazing since the CMS is already built into the platform. It frees up costs and resources that were spent on other CMS solutions.
- There will be some costs involved when converting content away from things like Sharepoint, but the end rewards of platform consolidation will outweigh those costs.
- Since it is already integrated into your Salesforce platform, support costs will go down and therefore have a positive ROI impact in that area.
The Microsoft solutions were used previously, and were probably easier to use since they integrate with windows desktops so well. However, Salesforce is more integrated with mobile and the cloud platform, therefore it is inherently client device agnostic, which is ultimately more powerful. 10-20 years ago I would have recommended the former, but in the modern mobile age the latter is a must-have.