Skip to main content
TrustRadius
Salesforce CMS

Salesforce CMS

Overview

What is Salesforce CMS?

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content…

Read more
Recent Reviews

Organize it all!

8 out of 10
May 24, 2021
Incentivized
They offer a lot of good solutions for our business uses. It is really handy in keeping all of our content organized and in one place. A …
Continue reading

Streamline your data!

8 out of 10
May 12, 2021
Incentivized
Salesforce CMS is used across a few different departments at my organization. ExCo, Client Succes, Implementation, Sales, and a few others …
Continue reading

Salesforce CMS Review

7 out of 10
March 17, 2021
Incentivized
Salesforce CMS is used by our whole company to manage and track institutional prospective entities throughout our whole sales and selling …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Community / comment management (19)
    8.9
    89%
  • Code quality / cleanliness (18)
    8.5
    85%
  • API (22)
    8.5
    85%
  • Role-based user permissions (23)
    8.5
    85%
Return to navigation

Pricing

View all pricing
Salesforce CMS

Salesforce CMS

N/A
Unavailable

What is Salesforce CMS?

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

24 people also want pricing

Alternatives Pricing

ExpressionEngine

ExpressionEngine

$299
One Time Fee
What is ExpressionEngine?

ExpressionEngine is a content management system from EllisLab in 2002, a successor to pMachine Pro, a blogging system, which is written in object-oriented PHP and uses MySQL for data storage. ExpressionEngine is their flagship Content Delivery Platform.

Square Online

Square Online

$6
per month
What is Square Online?

Square Online (formerly Weebly) is a basic content management system with blogging and eCommerce features. It can be utilized for building standard websites or specialized webpages for online stores.

Return to navigation

Product Demos

Verbis Translation & Localization for Salesforce CMS DEMO

YouTube

Introduction to Salesforce CMS

YouTube

Introduction to Salesforce CMS

YouTube

Salesforce CMS Demo | Salesforce

YouTube
Return to navigation

Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.7

Web Content Creation

Features that support the creation of website content.

8.4
Avg 7.6

Web Content Management

Features for managing website content

8.5
Avg 7.3
Return to navigation

Product Details

What is Salesforce CMS?

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.

Salesforce CMS Video

Salesforce CMS Demo | Salesforce

Salesforce CMS Competitors

Salesforce CMS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.

Adobe Experience Manager, WordPress, and Drupal are common alternatives for Salesforce CMS.

Reviewers rate Community / comment management highest, with a score of 8.9.

The most common users of Salesforce CMS are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1575)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
May 16, 2022

Salesforce CMS

SL
Sam Lat
Account Executive
Thumbtack (Internet, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It helps solidify our content and keeps things clean and organized. I love its ability to allow our end-users to collaborate in the creation, editing, and production of digital content such as web pages, and blog posts. This brings the team synergy and allows us to get a lot more tasks done as a team overall.
Pros and Cons
  • Multiple integrations
  • Ease of use
  • Content delivery
  • Language support
  • Functionality can be improved
  • More license availabilty
Likelihood to Recommend
Great to use across companies with different parts of the organization to collaborate and create content. Being that we can deliver content to our employees and our customer base leaves everyone with a better experience overall. We recognize that both sides of the business need to be satisfied, thus having a tool like this makes everyone's lives easier and tasks more attainable
Salesforce CMS Feature Ratings
Web Content Creation (8)
92.5%
9.3
WYSIWYG editor
100%
10.0
Code quality / cleanliness
100%
10.0
Admin section
90%
9.0
Page templates
90%
9.0
Library of website themes
90%
9.0
Mobile optimization / responsive design
90%
9.0
Publishing workflow
90%
9.0
Form generator
90%
9.0
Web Content Management (5)
94%
9.4
Content taxonomy
90%
9.0
SEO support
90%
9.0
Bulk management
90%
9.0
Availability / breadth of extensions
100%
10.0
Community / comment management
100%
10.0
Platform & Infrastructure (2)
90%
9.0
API
90%
9.0
Internationalization / multi-language
90%
9.0
Security (1)
90%
9.0
Role-based user permissions
90%
9.0
CMS programming language or framework
N/A
N/A
Return on Investment
  • Fulfills a lot of or day in and day out functions
  • Helps with overall collaboration
Alternatives Considered
I love that this is available to compete with Adobe and stay afloat. It's a fantastic tool and product. What sets it apart is the ease of use and the collaborating factor using it within Salesforce. It has kept our organization functioning smoothly and we get a lot more done with being able to work on content and big projects as a group
April 30, 2021

Salesforce CMS Review

Verified User
Analyst in Finance and Accounting
Biotechnology Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use it for Sales Department, Marketing Department, Billing Department, Finance & Accounting as well as Lab to track and manage our sales. It begins with potential sales, then orders. It offers us data on sales performance by Sales Rep, Territories, and other potential sales opportunities. We also forecast future revenue and cash collections based on historical trend.
Pros and Cons
  • It stores a lot of data.
  • It is easy to set up detailed dashboard.
  • It allows customized reports.
  • It takes time to download multiple years data.
  • Can't put quota in SFDC. Have to manage actual vs. quota offline via Excel.
  • The email subscribe function does not have raw data, only provides the end reports.
Likelihood to Recommend
It allows each sales rep to track their sales in a timely fashion. But they only can see their actual sales, not the comparison to their quota since the quota are not uploaded to SFDC. Our current rankings and commissions are based on performance to their quota, not actual sales volumes.
Salesforce CMS Feature Ratings
Web Content Creation (8)
N/A
N/A
WYSIWYG editor
N/A
N/A
Code quality / cleanliness
N/A
N/A
Admin section
N/A
N/A
Page templates
N/A
N/A
Library of website themes
N/A
N/A
Mobile optimization / responsive design
N/A
N/A
Publishing workflow
N/A
N/A
Form generator
N/A
N/A
Web Content Management (5)
N/A
N/A
Content taxonomy
N/A
N/A
SEO support
N/A
N/A
Bulk management
N/A
N/A
Availability / breadth of extensions
N/A
N/A
Community / comment management
N/A
N/A
Platform & Infrastructure (2)
N/A
N/A
API
N/A
N/A
Internationalization / multi-language
N/A
N/A
Security (1)
80%
8.0
Role-based user permissions
80%
8.0
CMS programming language or framework
N/A
N/A
Return on Investment
  • It is easy to track KPI's.
  • It is easy to track leads.
  • Customized reporting improves efficiency.
Alternatives Considered
Salesforce is the most advanced and complete tool comparing to similar products. For instance, it holds many databases related to sales, like map information, which is very helpful to draw territories. Plus, we can see how many potential clients [are] in those territories, so we can better analyze and project future sales.
Other Software Used
April 30, 2021

Salesforce Transforms Small Non-Profit!

Clay Coleman | TrustRadius Reviewer
Clay Coleman
Director of Education
Phi Delta Theta Fraternity (Higher Education, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Salesforce CMS is utilized by Phi Delta Theta as our member portal for all employees, members, volunteers, and prospective members. Salesforce provides our organization real time data on all our member organizations, volunteers, and donors. The main business problem it solves is that all access points to information and engagement happen through our salesforce backed MyPhiDelt portal.
Pros and Cons
  • Extensive Report Queries that are intuitive to run
  • User friendly member portal interface
  • Utilization of Dashboards to help track membership and volunteer engagement metrics
  • Platform is so robust it can be overwhelming when starting a report from scratch
  • Key words in the Search column have to be fairly specific
  • Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Likelihood to Recommend
Salesforce [CMS] is well suited for non-profit 501C 3 organizations that have a small staff, but large membership and volunteers. Specifically for Phi Delta Theta, we are an organization of 37 employees that serve over 14,000 current members and 185,000 living members. Less appropriate for individual member organizations with less than 100 members.
Salesforce CMS Feature Ratings
Web Content Creation (8)
90%
9.0
WYSIWYG editor
90%
9.0
Code quality / cleanliness
80%
8.0
Admin section
100%
10.0
Page templates
90%
9.0
Library of website themes
80%
8.0
Mobile optimization / responsive design
100%
10.0
Publishing workflow
100%
10.0
Form generator
80%
8.0
Web Content Management (5)
94%
9.4
Content taxonomy
90%
9.0
SEO support
80%
8.0
Bulk management
100%
10.0
Availability / breadth of extensions
100%
10.0
Community / comment management
100%
10.0
Platform & Infrastructure (2)
90%
9.0
API
90%
9.0
Internationalization / multi-language
90%
9.0
Security (1)
100%
10.0
Role-based user permissions
100%
10.0
CMS programming language or framework
N/A
N/A
Return on Investment
  • Helped maintain membership growth during an international pandemic
  • Helped visual data reporting to support decision making processes
  • Provided Communication methods to track engagement
Alternatives Considered
  • COMPASS Quality Management System (QMS)
Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.
Other Software Used
March 17, 2021

Salesforce CMS Review

Verified User
Partner in Sales
Financial Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Salesforce CMS is used by our whole company to manage and track institutional prospective entities throughout our whole sales and selling process, starting with pre-sales. The tool gives us data on usage and adoption, helps us track sales numbers and conversion, is used to track engagements for both sales and marketing departments, and a number of other great features.
Pros and Cons
  • Visually appealing dashboards
  • Organizational Tools
  • Easy to read metrics
  • Mobile App is lacking functionality
  • certain export features could be improved
  • Updating fields can take longer than needed
Likelihood to Recommend
The tool is greatly suited for reviewing and managing our sales pipeline. We are able to create customized reports that are easy to share and review across all teammembers. This ability has enabled better communication between sales, client service, operations and marketing teams.

The tool has not been as beneficial with outbound marketing campaigns and customized drip campaigns. This may be a limited function with enterprise software license but not having this ability has created a big gap.
Salesforce CMS Feature Ratings
Web Content Creation (8)
26.25%
2.6
WYSIWYG editor
N/A
N/A
Code quality / cleanliness
N/A
N/A
Admin section
N/A
N/A
Page templates
40%
4.0
Library of website themes
N/A
N/A
Mobile optimization / responsive design
40%
4.0
Publishing workflow
80%
8.0
Form generator
50%
5.0
Web Content Management (5)
62%
6.2
Content taxonomy
50%
5.0
SEO support
40%
4.0
Bulk management
100%
10.0
Availability / breadth of extensions
60%
6.0
Community / comment management
60%
6.0
Platform & Infrastructure (2)
35%
3.5
API
30%
3.0
Internationalization / multi-language
40%
4.0
Security (1)
70%
7.0
Role-based user permissions
70%
7.0
CMS programming language or framework
N/A
N/A
Return on Investment
  • Clearer prospect management
  • increased communication across internal teams
  • Great reporting
Other Software Used
October 20, 2020

Salesforce CMS will take care of any client need

Verified User
Manager in Information Technology
Information Technology & Services Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Salesforce as a customer management tool. Recording incidents, service requests, onboarding, offboarding, and document management.
Pros and Cons
  • Organization
  • Multiple client support
  • Metric management
  • Layout looks old
  • Repetitive fields
  • Search function in documentation
Likelihood to Recommend
Salesforce CMS is awesome if you need to support anything from one to a hundred different clients. I have used it for several years supporting several different types of industry. The real nice thing is that it can be molded to fit almost anything. The only issue is maintaining a good solid team of admins.
Salesforce CMS Feature Ratings
Web Content Creation (8)
76.25%
7.6
WYSIWYG editor
70%
7.0
Code quality / cleanliness
70%
7.0
Admin section
70%
7.0
Page templates
80%
8.0
Library of website themes
80%
8.0
Mobile optimization / responsive design
80%
8.0
Publishing workflow
80%
8.0
Form generator
80%
8.0
Web Content Management (5)
78%
7.8
Content taxonomy
80%
8.0
SEO support
60%
6.0
Bulk management
70%
7.0
Availability / breadth of extensions
90%
9.0
Community / comment management
90%
9.0
Platform & Infrastructure (2)
85%
8.5
API
90%
9.0
Internationalization / multi-language
80%
8.0
Security (1)
80%
8.0
Role-based user permissions
80%
8.0
CMS programming language or framework
N/A
N/A
Return on Investment
  • Being agile for many different uses is a plus.
  • It's nice to be able to manage multiple clients and only use one team of developers.
  • User training can be a pain.
Alternatives Considered
While Salesforce has more function, ServiceNow is a lot easier to use from the get go. Salesforce has a lot more capability, especially when it comes to metric management, ticket management, and contact management. Given the choice between the two, I'd really have to know what my client needed most. If they just needed case logging, SNOW is perfect. But, if they really want granular management, Salesforce wins all day.
Other Software Used
Return to navigation