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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (237)
    8.5
    85%
  • Opportunity management (231)
    8.4
    84%
  • Customizable reports (229)
    8.1
    81%
  • Workflow management (228)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.7
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.6
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.4
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.7
Avg 7.1

Platform

7
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3228)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
August 03, 2018

Salesforce is for you!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is being used across the company in many different departments. We currently use it for managing leads coming into our data base in order to properly assign them to business development executives. Our sales and renewals team also use sales force to track current deals, updated interactions, and evaluate a leads possible return. Marketing also uses this application to track what products and campaigns they have interacted with and where in the buyers journey they are.
  • The application keeps track of all historical interactions and actions the lead or customer has taken, this makes it easy for anyone to see what has been done.
  • The application can be integrated into almost any automation tool which opens the door to a wide variety of different ways we can interact with our customers and potential customers.
  • The integration process, though it integrates with nearly all outside tools, is quite daunting and tends to slow down any project that involves integration (at the beginning, once it is set up it performs exceptionally).
  • Generating reports and finding data as a new user can be quite difficult at times, the data it pulls is of great quality but getting there takes quite a bit of practice and patience.
Salesforce is a great tool to integrate with marketing automation software, it makes it incredibly easy to see where people fall in the pipeline and how much they have contributed overall to the revenue of the business. The tool can be accessed by anyone within the company (given they have the required permissions). The tool is also great for tracking various marketing campaigns and see just how well they are performing through the many reports it generates, this allows us to really dig deep and find the best ways to continue interacting with our leads and identifying which campaigns are ill-suited to our cause.
I had previously used Kronos at a past employer, though it got the job done, it was not near as up to date and felt "clunky" in use compared to Salesforce.
Sales Force Automation
N/A
N/A
Customer Service & Support
N/A
N/A
Marketing Automation
N/A
N/A
CRM Project Management
N/A
N/A
CRM Reporting & Analytics
N/A
N/A
Customization
N/A
N/A
Security
N/A
N/A
Social CRM
N/A
N/A
Integrations with 3rd-party Software
N/A
N/A
Platform
N/A
N/A
This has been a hit or miss for our use cases, at some times the connectivity process goes incredibly smooth, other times we hit many bumps along the way. We have always been successful in the end, but getting there at times is quite challenging.
Sharing data and seeing exactly what someone is talking about in a company that has employees all across the world can be a challenge at times, with this application it is as simple as sharing a link or name of a report and you can actively see what they are talking about. This is a great tool to use if you have a widespread employee database.
February 21, 2018

Salesforce CRM Review

Denise D. BA  Website Developer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Yes we are using Saleforce throughout the whole company. We are making huge advancements with it. It has given us the power to go through a lot of data and discover various insights.
  • This secure cloud base software is incredible it can be used by any size or type of business.
  • Salesforce has transformed the way our company collects data and presents it in a single view. All the teams can get immediate access. Now we see what product and sales person is performing best right from the dashboard.
  • Salesforce allows us to trigger a campaign right from the dashboard instantly on mobile. It has branded email to stay consistent with emails.
  • We can pull data from Amazon and create data sets. It has the ability to create apps in a matter of minutes.
  • Salesforce provides 5 star support including phone, online, knowledge based and video tutorials.
  • More shortcuts for upsales and to save time.
  • Real time view of customers.
  • Salesforce is one of the best CRMs I have ever seen.
Salesforce is completely customizable. It has popular features to manage sales teams, which improves productivity and reduces internal costs. By using this tool to create a sales workflow, we can rely on accurate sales forecasts. Salesforce also provides tools to help manage email campaigns producing sales results at the lowest possible costs.

Salesforce is widely recognized as being one of the best customer relationship management softwares delivered over the internet or cloud. No need to delete apps on our computers to free up space to install softwares or the supper tech stuff like servers. All we need is a internet connection. Salesforce is a industry leader. It can record all aspects of our customers interactions from phone calls, emails, meetings and social media.
Sales Force Automation
N/A
N/A
Customer Service & Support
N/A
N/A
Marketing Automation
N/A
N/A
CRM Project Management
N/A
N/A
CRM Reporting & Analytics
N/A
N/A
Customization
N/A
N/A
Security
N/A
N/A
Social CRM
N/A
N/A
Integrations with 3rd-party Software
N/A
N/A
Platform
N/A
N/A
We love the functionality and robust customizability. Anytime you need information you can get it right from your phone. All the information can be accessed from one place. All the data is stored in the cloud and it makes our sales process run smoothly.
January 29, 2018

Complex but a must!

Stratford Canning | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is being used across the entire organisation as a core CRM. It allows us to manage all aspects of the business from contacting leads to managing opportunities and customers.
  • Provides visibility on accounts, opportunities, customers and prospects.
  • It integrates with most other tools.
  • Provides accurate visibility on employees performance and activity.
  • Provides key insights through reporting.
  • It looks dated. There is a new version that is visually nicer but it lacks functionality.
  • It’s very complex to make changes and requires a lot of time to maintain.
  • If it’s not configured well it is a waste of time. You only get out what you put in.
  • It can be difficult to get quick support.
It is well suited when you need visibility on all your customers and prospects and when you need to keep and eye on productivity. For very small business it may not be necessary and a bit overkill.
Salesforce is was better because they provided more functionality.
Sales Force Automation
N/A
N/A
Customer Service & Support
N/A
N/A
Marketing Automation
N/A
N/A
CRM Project Management
N/A
N/A
CRM Reporting & Analytics
N/A
N/A
Customization
N/A
N/A
Security
N/A
N/A
Social CRM
N/A
N/A
Integrations with 3rd-party Software
N/A
N/A
Platform
N/A
N/A
It’s real-time, quick access, and easily compatible with over systems.
They have a chatter function which is great! You can easily create group dashboards and reports.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is used in our sales department and helps with the CRM part. It helps keep the information needed for the customers and allows us to have pertinent information needed for that call. It has worked out very well with our sales people here at my business. They would recommend it to other people.
  • Sales CRM
  • Information Management
  • Ease of Use
  • Price
  • Training
  • Information
It is well suited for a sales associate to be able to have all the information handy for the sales call. It allows you the ability to add information needed to keep you updated on the person/company you are speaking with.

The scenario that is less appropriate is a large corporation who is thinking about bottom line and dollars and cents.
We researched other CRM databases and this one was the greatest. It also integrates with our phone system so will pop up the information when we need it to come up on an inbound call. This helps us aid in the process of the sale and information based on the customer.
Sales Force Automation
N/A
N/A
Customer Service & Support
N/A
N/A
Marketing Automation
N/A
N/A
CRM Project Management
N/A
N/A
CRM Reporting & Analytics
N/A
N/A
Customization
N/A
N/A
Security
N/A
N/A
Social CRM
N/A
N/A
Integrations with 3rd-party Software
N/A
N/A
Platform
N/A
N/A
It is great to use it in real-time due to the API integration with our phone systems. This allows the data we have stored to be accessed when a call comes in. This gives us a lot of good information on our customer and allows us to concentrate on the call and sale and not the specifics of the person number/address.
It is somewhat cumbersome for sharing across teams and reporting. We don't use all the functions of the program because we are still learning them. We are learning how to do this right now and thi is why I ddint give it a higher rating. Once we start using the features it will be more beneficial for us.
September 01, 2017

Software Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Salesforce as a CSM for our customer base. This tool allows me to manage my customer interaction and next steps.
  • Easy to use UI
  • Great customer support
  • No interactive videos within the application
  • Mobile app is hard to get connected.
Salesforce is great for BDR and Sales team to manage their leads and interactions with potential customers.

Engineering team would be less likely to use this product.
Salesforce is known in the software industry as being a leader and is revolutionizing SaaS. It's been around for many years and is used by a large percentage of companies.
Sales Force Automation
N/A
N/A
Customer Service & Support
N/A
N/A
Marketing Automation
N/A
N/A
CRM Project Management
N/A
N/A
CRM Reporting & Analytics
N/A
N/A
Customization
N/A
N/A
Security
N/A
N/A
Social CRM
N/A
N/A
Integrations with 3rd-party Software
N/A
N/A
Platform
N/A
N/A
I believe the product does a good job at merging data.
Salesforce could do better at their sharing capabilities. It is hard to share across teams and cross departmentally.
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