Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
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What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
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Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
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User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
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Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
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- Setup fee optional
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- Free Trial
- Free/Freemium Version
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Starting price (does not include set up fee)
- $25 per month
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- Competitors
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- FAQs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform
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- Ortto
- PROS Smart CPQ
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- eTrigue DemandCenter
- Genoo
- HubSpot Marketing Hub
- Mediafly Intelligence360
- LeadLife
- Kantata PS Cloud
- Adobe Campaign
- Net-Results
- Oktopost
- Salesforce Marketing Cloud
- Aprimo
- unbounce
- Woopra
- Yesware
- Zuora
- ActiveDEMAND
- Lead Liaison
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Mautic (open source)
- Zoho Creator
- Celoxis
- BiznusSoft HR
- FieldService360
- Astera ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- SAP CPQ
- Blacklight
- Right On Interactive
- SnapEngage
- Boingnet
- Sage Intacct
- Projector PSA
- Wrike
- MindTouch
- Fathom
- Sharpen Contact Center Platform
- ClientPoint
- AWeber
- QuoteWerks
- Mycroft Assistant
- Square 9 Softworks
- Help.com
- Brevo
- Quickbase
- Lead Only
- Oracle Marketing
- Acquia Digital Experience Platform
- 123FormBuilder
- OneSpan Sign
- Aventri
- Interactions Digital Roots
Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(3224)Attribute Ratings
Reviews
(201-225 of 374)Companies can't remove reviews or game the system. Here's why
August 28, 2018
Using Lightning for over a year... meh.
Salesforce Lightning is being used by my company to track customers and prospects. It's mostly used to track them in the sales process. Sales department uses Salesforce the most compared to other departments, though support, engineers, and onboarding teams all use it on more of a limited level.
- It makes reports look a lot more appealing than Salesforce Classic
- It is easier to edit in-line items
- Lightning is more aesthetically pleasing than Classic
- It does not map to our version of Classic
- Multiple clicks to try and find information about a customer, opportunity, or other areas
- Some buttons on Classic have not ported into Lightning so my team has to switch between Classic and Lightning to accomplish daily tasks.
August 14, 2018
Lightening is okay - could be better!
The UX and UI is better looking than the normal Salesforce but it doesn't operate better. It feels like it takes more clicks to get into account and view the information. It's too cumbersome if you're trying to utilize your CRM all day everyday. It could have something to do with how the system was originally set it.
- It looks good.
- Adding tabs to the home page is great.
- Reporting looks very good too.
- Too cumbersome.
- Too many options within accounts which don't matter.
- Too many upsell calls from sales.
August 08, 2018
Salesforce Pipeline MGMT
We use Salesforce for managing our potential sales and for pipeline reporting
- Manages our pre-sales activity with leads and stages
- Integrates with Ringio for click to call
- Allows for forecasting pipeline and future closes
- Somewhat of a lengthy set-up process
- Salesforce team is sometimes slow in response
- Make it easier to hide unused features to avoid confusion
August 03, 2018
Critical sales enablement tool
Salesforce Lightning is critical to our organization and is used by our entire sales team as well as our VP of Sales and consulting services team to manage our end-to-end sales process. Our sales team uses it to manage leads, opportunities, and clients. It allows us to log notes and communications, schedule tasks (i.e. follow up calls), events (i.e. product demos, proposal review calls), and reminders. We also use it to forecast our quarterly sales revenue, which is critical to the business. And it gives us all visibility into which companies are already in conversations with other sales reps in our organization, and which companies might be appropriate to reengage.
- The platform makes it easy to tracks communications, saving our reps a ton of time with it's Outlook integration for automatic email logging.
- It's also easy to build custom reports to keep track of individual performance benchmarks for planning.
- I do miss some of the functionality from Salesforce Classic, like the ability to build a custom home page by user, which is not supported in Lightning.
- I also have not been able to figure out how to view my "recently viewed" items without seeing what's been recently viewed by all users, although there may be a way I'm not aware of.
August 03, 2018
Salesforce is for you!
Salesforce is being used across the company in many different departments. We currently use it for managing leads coming into our data base in order to properly assign them to business development executives. Our sales and renewals team also use sales force to track current deals, updated interactions, and evaluate a leads possible return. Marketing also uses this application to track what products and campaigns they have interacted with and where in the buyers journey they are.
- The application keeps track of all historical interactions and actions the lead or customer has taken, this makes it easy for anyone to see what has been done.
- The application can be integrated into almost any automation tool which opens the door to a wide variety of different ways we can interact with our customers and potential customers.
- The integration process, though it integrates with nearly all outside tools, is quite daunting and tends to slow down any project that involves integration (at the beginning, once it is set up it performs exceptionally).
- Generating reports and finding data as a new user can be quite difficult at times, the data it pulls is of great quality but getting there takes quite a bit of practice and patience.
We use Salesforce daily to connect with potential new customers and keep track of our interaction with both current customers as well as potential buyers. The notes that we keep are invaluable because they make our interactions both meaningful and productive.
- Keeps track of the number of times you have reached out to a potential customer.
- Allows you to follow the progress of an opportunity.
- Gives us the ability to organize the teams that are looking into our solution.
- We have problems with Outreach and Salesforce integrating.
- I don't know how to solve this, but there is too much room for human error.
July 19, 2018
A CRM Worth Looking At
Salesforce Lightning will eventually be used across our whole organization for various purposes. Each department is being implemented in phases. Our goal is to have all departments under one system where they can be connected to the same data. This addresses a multitude of business problems, the largest being data integrity.
- Provides a large platform with many options to fit business needs.
- Has a modern UI along with a mobile option.
- The platform is encompassing with cutting-edge technology
- Marketing Cloud needs a lot of work yet
- Reported issues are not handled that quickly
- In some cases, there is missing functionality that no one seems to be addressing
July 14, 2018
Salesforce.com the best tool for recruitment and BD
I work for an Executive Search Firm, and we were using MS Excel before as a candidate database. However, using excel makes it hard for us to manage the relationship with our candidates and clients since we can not indicate real-time across all of our employees the positions we recruited a single candidate, the people whom the candidate talked to over the phone, and also where the candidate was presented before.
Salesforce, however, made it easy for us to update everyone in our firm regarding the preferences of the candidate, the positions he applied for, what were the next steps on those job applications and to whom the candidate have established a relationship with within our firm.
We were able to make sending emails to candidates fast and reliable without compromising the quality of being personalized. We were able to create myriad automated email templates that acknowledge candidate's history with our firm, and in return, we get more tractions regarding interest from them in applying to those opportunities we are recruiting them.
Salesforce, however, made it easy for us to update everyone in our firm regarding the preferences of the candidate, the positions he applied for, what were the next steps on those job applications and to whom the candidate have established a relationship with within our firm.
We were able to make sending emails to candidates fast and reliable without compromising the quality of being personalized. We were able to create myriad automated email templates that acknowledge candidate's history with our firm, and in return, we get more tractions regarding interest from them in applying to those opportunities we are recruiting them.
- It provides seamless candidate tracking opportunity.
- It provides businesses with solutions to their existing problems such as our problem on how we can be abreast company-wide regarding our candidates' status.
- It provides a great customer experience by having the support that we can cling to whenever there are downtimes or technical issues.
- Not costly, and the pricing is justifiable with the solution the software is offering.
- Whenever we upload the candidate's resume or interview notes in our system, it takes time for us to confirm that it is really uploaded.
- We use the BD and TargetRecruit platform powered by SalesForce, and sometimes it is really hard to integrate them.
- Not all customer support of salesforce are abreast on how to troubleshoot system problem. I hope they train their people to be the select few who can really resolve issues offline.
July 13, 2018
Salesforce.com Review
I worked for a IT/Digital Marketing recruiting agency. We used Salesforce.com to manage client information as well as information about our currently billing consultants
- It allowed us to keep very detailed notes about our clients, and the capability to track hiring managers if they moved to different companies
- We were able to keep track of our consultants as well, including all of their personal info and hiring manager info, which helped us if there were openings on the same team or with the same manager
- We also used Salesforce.com to keep a running dashboard of our internal sales numbers, so everyone knew how close they were to their goals/quotas in real time
- Sometimes difficult to find the correct search filters when looking for a consultant or client
- Was used more by sales people than recruiters, not as much functionality for recruiters
- There are so many possibilities for functionality that it was sometimes difficult to know all of those possibilities without more comprehensive training
July 09, 2018
Salesforce is FUN to use
Our marketing and sales department uses Salesforce to track leads and opportunities, as well as the accounts and contacts associated with the opportunities. Additionally, we sell our software through a partner channel. Salesforce makes it easy for us to manage our channel partners as well as our existing prospects and customers. Aside from selling software, we also provide consulting services. Our consulting manager tracks her projects in Salesforce as well.
- Salesforce is extremely customizable. No matter how unique your business processes are, they can be created in Salesforce.
- The Salesforce mobile app is very powerful and easy-to-use, so no matter where I'm at I can access my CRM data and edit records on the go.
- Salesforce has a huge app exchange with 3rd party solutions that seamlessly integrate with your instance of Salesforce.
- Salesforce is very expensive. They have several different products and editions, but the cheaper editions are often missing one or two key features that you need, so you're forced to pay for a more expensive edition which can end up being overkill.
- While Salesforce is highly customizable, if you want a feature out of the box you will have to pay a lot more. So if you don't have the development experience to build something out in your Salesforce instance, you need to purchase an add-on from Salesforce. And often times these add-ons seem like things that should be included in the product anyways.
- Salesforce is complicated and can take time to learn, meaning you'll need to spend resources to have someone in your organization trained on the product to get it's full value.
June 08, 2018
Minute by Minute User of Salesforce!
Score 10 out of 10
Vetted Review
Verified User
Our entire team uses Salesforce daily... not even daily, but minute-by-minute. All of our operations from recruiting, marketing, sales to customer success uses Salesforce to ensure our process are as streamlined as possible and nothing falls through the cracks. Some of the integrations with Salesforce we use are Enthusem for automated direct mail, TaskRay for project management, Outreach for sales, Ebsta, HubSpot and ZoomInfo for marketing. These integrations make our transition from recruiting to marketing to sales to success seamless!
- They don't try to be everything, they just let everything integrate.
- Lightning is a great experience for our users.
- Workflow rules allow us to automate process.
- Integrations allow our departments to work seamlessly.
- Catching up Lightning to have all the same functionality as classic. You have to bounce back and forth a lot.
- Sometimes it's hard to get to the data you're looking for.
- Allow for more data on dashboards.
May 29, 2018
Best CRM software available on the market
We have embraced Salesforce CRM as our best business automation solution, marketing automation software, team collaboration and during this period we have seen a tremendous increase in our sales compared to previously when we had not started using Salesforce. It is customizable and supports the various departments in our organizations from a central point.
- General increase in sales
- Redution in paperwork
- Selling smarter and faster
- Business processes automation
- Accessibility accross devices.
- Salesforce customization can be expensive
- Salesforce require training to use
May 07, 2018
Salesforce Connects The Most
It's used by the whole organization in sales, marketing, and support. Management, like myself, uses Salesforce to get the reports we need. It keeps our data uniform so we can run automation on top of it. It tracks our pipeline, holds account and lead info, and gives me the data I need to make executive decisions across sales and marketing.
- Talks nicely with other platforms. A central hub to plug in the rest of your stack.
- I feel like the Lightning platform is easy to use. If it's not easy, reps will not use it.
- So many of my clients use it so it's good for my team to use SF so they are familiar with their clients' CRM.
- Opportunity Creation. I still have to go to the classic view to build out opps which is cumbersome.
- Support tickets could be answered quicker.
- Highlights on technology partners. Maybe I would see a technology that compliments my other plug ins inside SF.
May 04, 2018
Sales improvement with Salesforce
The software is being used by my team as a research tool for companies involved with nature conservation and production proposals; in which they need to plan a balance between both areas. The software is being used for prepared company scenarios for production and how they can sell their products, contacts and invoices, including the flow chart to do so and the recommendation of the implementation of a similar software. I did all this work to look for the money to invest in nature by the companies, and that needs to be balanced somehow.
- Contacting your costumers
- It's simple to learn and use
- I can use it with flexibility at the office or my cellphone
- Everything is in the right place to increase my productivity
- Provide training for users
- Provide guidance to pull up reports
- Provide guidance on how to make a better analysis
April 27, 2018
Salesforce from the Field
We believe in scalable velocity. Our Sales Team is constantly on the move and uses the Salesforce App to keep opportunity deadlines on-track with their customers and potential customers. The Operations Team tracks project deadlines in Salesforce and by keeping the dates accurate in Salesforce, our teams are constantly aware of priorities that may have changed and quotes that are due and ready to be presented. We enjoy daily Sales Team "calibration" calls with our Operations Team and the Salesforce App allows our Sales Directors instant access to their projects from their phones regardless of where they are located.
- Easy to use.
- Quick.
- Can update records on-the-go.
- Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
April 26, 2018
Helps me do my job more efficiently
It is being used by the whole organisation. We use it to track all aspects of our customer pipeline.
- Organizing all data into a presentable format
- It is really customizable based on my needs
- I can use it to visualise all of the accounts and people I work with and it has the functionality for me to manage my whole job
- Could be a more intuitive user interface - sometimes finding things can be difficult
- Dashboard view could use some tidying up
- Logging in can sometimes be a challenge from different machines
April 19, 2018
Highly capable CRM
Salesforce App Cloud is being used to manage our sales workflow and pipeline. It helps organize leads and forward them to the appropriate salespeople. It gives a good organized view into the sales pipeline as well as comprehensive reporting to get both ad-hoc views into the finances of the business as well as dashboards.
- Fully customizable, pretty much every field can be renamed
- Can handle most any sales pipeline you come across
- Apex triggers can handle creating automatic processes to be kicked off when things happen in the system/workflow
- The user interface is hard to grasp at times, it supports quite a bit of functionality, but figuring out how to use it can be hard
- Salesforce doesn't make it easy to create and deploy Apex code, it can take quite a bit of time if you are new
- Salesforce has a robust API however they charge per API request which can get expensive if you leverage their API quite a bit
April 12, 2018
Salesforce - Information at your fingertips
Score 9 out of 10
Vetted Review
Verified User
Salesforce is used by all sales teams and the marketing team within Balboa Capital. Salesforce enables our sales teams to engage with prospects, track notes, approvals, business opportunities, and ultimately submit applications. The marketing team uses Salesforce to track key metrics put in place by c-suite executives. From a marketing perspective, Salesforce.com allows us to pull custom sales reports in order to see how sales representatives are engaging with leads, the quality of leads, ROI on campaigns, lead life cycle, and forecasting. Salesforce.com provides us with a one-stop CRM system where we are able to pull important information immediately rather than waiting on IT to create a report on the back end.
- Sales representatives can easily and securely store all important information pertaining to a record. Such as activity notes, call backs, opportunities, applications. There is improved organization of information once we migrated to Salesforce.
- The Salesforce reporting feature is easy to manage. Whether you are looking to create a simple leads report, or pull a complex accounts with applications report, all information within Salesforce is easily gatherable, editable, and exportable. I have been able to create my own reports within minutes that would have taken weeks for IT to build.
- Salesforce is fully customizable. If a feature you would like in your CRM system is not available with the "out of the box" purchase, you can easily visit the AppExchange to find the tool you would like to add.
- Salesforce empowers our sales team with the ability to have enchanced communication. Prior to using Salesforce, many of our sales representatives would use the sticky note method as a way of reminding themselves when to call back a specific record. Now, all follow up tasks automatically populate for sales representatives, so there is no more loosing accounts or forgetting about a meeting. Communication such as voicemails, emails, and call back tasks can be completely automated by using applications that sync with Salesforce.
- Customization was a factor with the way that we use Salesforce. If your business sales cycle tends to be complex, you may need to think about hiring a Salesforce Admin to essentially customize your product. Salesforce is not easily customize-able for the everyday user.
- If you are unfamiliar with the way that Salesforce reports gather information or what information you are looking to pull, then the reporting feature may be confusing. It would be helpful if Salesforce provided users with simplified instructions for some of the most highly used reports.
- Salesforce updates may cause errors on customized triggers or work flows. Often times, if the CRM is updated to the newest edition, customized work flows that were created by your Salesforce admin may not function correctly. Time is spent finding the code and fixing the error on the back end.
March 01, 2018
Great for client support and closing prospects
We use Salesforce for both clients and prospects. I've only used it for the past year, but our mother company has been using it for quite some time. Only recently have we imported our data and contacts from our old CRM into Salesforce.
- Everything in one spot, on-the go. I can make changes and look up anything at any time with any client or prospect.
- Everything is so organized. The search tool is great with finding partial phrases of cases and prospects.
- Everyone connected. With Chatter, I can get in touch with anyone to help get tasks done quicker and more efficient.
- A lot of pieces. I've made some mistakes with all of the pieces, remembering the difference between an Account, Contact, Lead, Opportunity, etc. but I'm getting use to it. Mastering these will make the search tool much more effective.
- A few times I didn't receive notifications from the app. I had to log into the app to see them. I deleted the app and downloaded it again, and I haven't had any issues.
- Sometimes pushing data up to Salesforce has some issues. There have been a handful of times I've spent hours trying to get a Contact person's info correctly. This has resulted in incomplete and duplicate contacts and opportunities.
March 01, 2018
Salesforce is a great CRM
I use Salesforce every day as my CRM. It helps me to keep all my contacts in order. Plus I can run reports on different campaigns I may be working on. My whole team works on the SFDC CRM which is great because the product we sell (Sage Business Cloud Financials) was built natively on the Salesforce platform.
- Reports
- Reminders
- Organizing
- Easier to use
- More streamlined
February 28, 2018
Salesforce makes life better
We use the Salesforce app as an organization as a whole. Helps keep things simple and organized. Increased efficiency throughout the day and keeping a sales pipeline organized.
- Increased Productivity
- Organized
- Easy to navigate
- None at this time.
February 28, 2018
My Review
[It's] Used by all commercial departments for managing forecasting, finance payments, and new business.
- Good visibility on all deals in pipeline
- Great for internal messaging
- Great to submit design and tech tickets
- UX is poor and outdated
- API integrations with other technologies slows down load speeds
February 22, 2018
SalesForce - good platform, but too complex and time consuming
My company uses mainly Microsoft Dynamics, but the team that works for Google uses Salesforce. It is the main CRM system that helps distribute the qualified by our company opportunities to the Google Field Sales Reps. We keep all client interactions logged into the system, for an easier overview of the whole accounts and separate contacts within accounts.
- When you disqualify a contact/lead in SalesForce, it does not disappear so you can always revise your action. Not the case with Dynamics.
- More information fits on one page, so you do not have to open 10 subwindows to get to the content you wish.
- The search function can show you everything on a specific company that is in the system, other CRM platforms lack this function.
- It would be great to have an overview of opportunities related to an account even if they are not related to the currently reviewed contact.
- Logging an activity takes too many actions, at some point the conversation itself is shorter than the process of logging it after.
February 21, 2018
Salesforce CRM Review
Yes we are using Saleforce throughout the whole company. We are making huge advancements with it. It has given us the power to go through a lot of data and discover various insights.
- This secure cloud base software is incredible it can be used by any size or type of business.
- Salesforce has transformed the way our company collects data and presents it in a single view. All the teams can get immediate access. Now we see what product and sales person is performing best right from the dashboard.
- Salesforce allows us to trigger a campaign right from the dashboard instantly on mobile. It has branded email to stay consistent with emails.
- We can pull data from Amazon and create data sets. It has the ability to create apps in a matter of minutes.
- Salesforce provides 5 star support including phone, online, knowledge based and video tutorials.
- More shortcuts for upsales and to save time.
- Real time view of customers.
- Salesforce is one of the best CRMs I have ever seen.
February 20, 2018
Salesforce Cloud review
We use Salesforce across the entire sales department, for SDR prospecting, to marketing for their database and Marketo efforts, to customer management and managing that relationship. Addresses the problem of tracking everything in one place. Highly recommended.
- Tracking the lifecycle of a lead
- Managing an opportunity
- Reporting
- Automating cadence for outbound sales teams
- Reporting can be easier to manage
- Simplicity