Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
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What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
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Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
4 videos
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
Cloud
Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Features
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- Competitors
- Tech Details
- FAQs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform
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- Ortto
- PROS Smart CPQ
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- eTrigue DemandCenter
- Genoo
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- Mediafly Intelligence360
- LeadLife
- Kantata PS Cloud
- Adobe Campaign
- Net-Results
- Oktopost
- Salesforce Marketing Cloud
- Aprimo
- unbounce
- Woopra
- Yesware
- Zuora
- ActiveDEMAND
- Lead Liaison
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Mautic (open source)
- Zoho Creator
- Celoxis
- BiznusSoft HR
- FieldService360
- Astera ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- SAP CPQ
- Blacklight
- Right On Interactive
- SnapEngage
- Boingnet
- Sage Intacct
- Projector PSA
- Wrike
- MindTouch
- Fathom
- Sharpen Contact Center Platform
- ClientPoint
- AWeber
- QuoteWerks
- Mycroft Assistant
- Square 9 Softworks
- Help.com
- Brevo
- Quickbase
- Lead Only
- Oracle Marketing
- Acquia Digital Experience Platform
- 123FormBuilder
- OneSpan Sign
- Aventri
- Interactions Digital Roots
Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(3224)Attribute Ratings
Reviews
(126-150 of 374)Companies can't remove reviews or game the system. Here's why
April 28, 2021
Salesforce.com Review
Score 9 out of 10
Vetted Review
Verified User
Salesforce is being used in Organisation through Members joining TrealHead and competing against each other to learn how to work with each other to reach targets and sales profit as it helps each individual to know what they good at and what they find interesting and skills used to be the best at their work.
- Lot of Modules to learn
- User friendly
- Easy to use
- Help button when doing task in assignments
Our marketing team utilized SalesForce, in conjunction with the Sales Team to track our leads and determine our hot targets for marketing purposes. Together, our teams comprise approximately 25 individuals who all access the software on a daily basis. We often consulted the SalesForce contact lists for not only name and contact info but also truly appreciated the level of detailed notes it allowed, so that we could document real-time notes regarding each lead — where they came from, what their interests and pain points were, and best practice next steps.
- Tracks hot/cold lead targets
- Provides [the] ability to document detailed notes regarding engagement
- Allows for multi-person team communication
- Better integration with other automated software, including Mailchimp
- Ability to send emails and create landing pages, similar to Hubspot
April 27, 2021
One stop CRM
We have been using Salesforce.com as a CRM for the past 5 years. It allows us to easily connect with our customers and manage our database of leads. Our team can easily communicate next steps with each prospect as they move through the workflow.
- Data management
- Reporting
- Email marketing
- Chat feature
We are currently using Salesforce.com, although not well, to track seller and buyer needs of a product we broker. We have one account that is tied to the owners' email which helps feed in the data and our VA at times logs in to help. We are trying to have it solve tracking so we don't miss opportunities and looking for ways to streamline processes.
- Contact Management: you can keep detailed notes on contacts, follow up info, and other relevant details you want searchable
- You can see the relationship between a person and the companies which can help if someone leaves a company all that knowledge and project work that you might have done with that one person can still be tracked back to the company to then move on to the next person in that role.
- You can track deals and deal flow and move things along.
- It is just so overwhelming. I think having a salesforce light would be advisable. I haven't even scratched the surface of the abilities but I find it overwhelming so I just don't even use it that much.
- The amount of data and options seems great but when it comes down to actually using it, because it is so much it feels cumbersome. Having a lighter version or something that seems more visually pleasing and very easy would be nice.
- I really find it so overwhelming that I am on the fence of keeping it. I can conceptualize the reasons for using it and its cost but when it comes to actual usage I fail to implement. I also wish the there was a light version where we can also add in other users but not at the cost level it is currently at.
April 14, 2021
Using Salesforce.com to Make More $$$$
We use Salesforce.com for CRM and opportunity management. It helps us keep track of customer data. It also helps us to keep track of customer agreement changes. Our leaders and operational employees receive submitted changes and respond with approval. If it gets rejected, we use SF to update the agreement to get it approved.
- Well organized
- Easy to use
- Enhances productivity and communication
- Sometimes too complex
- Systems could be simplified
- Sometimes too many options
Salesforce is being used as a Sales tool to manage leads, opportunities, contracts. We don't use it too much as a CRM tool, at least to the extent we should. We integrate with DocuSign to manage contracts inside the Account and Contract objects.
We also use the "platform" part to develop a billing solution that integrates with QuickBooks.
We also use the "platform" part to develop a billing solution that integrates with QuickBooks.
- Customization
- Reporting
- Integration
- When you use custom objects, it can get really slow.
- Reporting is great, but rely on Report Types and you can work with up to 3 objects at the same time.
- Customer Support could be better for the cost of the license in the Professional Tier.
April 12, 2021
Salesforce Learn It Love it Use It!
We use for everything. Tracking customers, marketing efforts, goals, opportunities and communication. It is our source of truth for the entire sales process. The mobile app is great for quick check in and give ability to make real time updates. We moved everyone to Lightening and it was a shift but a good one. Really enjoy it!
- Keeps all the information at your fingertips
- Quickly find other contacts
- Track all marketing efforts at the contact and account level.
- No system is perfect. Some permissions or getting through required screens takes practice
- Nesting of tabs can be clunky.
- Like the SSO, but sometimes with multiple tabs open I'm logged out.
Salesforce.com has been used as a sales pipeline tool for our company, and we
use Service, Community, and Marketing Clouds of Salesforce offerings for
other automation. Finance uses it for gatekeeper approval of contract
generation and for client customer management. This allows finance and
sales to have one place to manage approval processes.
- Integration with external applications and its AppExchange Marketplace
- Automation and process builders
- Pipeline management
- Service chatbot automation
- Marketing automation
- There are a lot of ideas which are quite basic in the nature of the request but take years for them to implement
- Relationship report flexibility
- Faster loading speeds of Lightning pages.
February 11, 2021
Salesforce is a disappointment
Score 1 out of 10
Vetted Review
Verified User
Salesforce.com is being used by our Sales and Marketing teams as well as our Tech Support Team. Our Sales Team uses it to log emails, referral, and calls, and to create and track sales opportunities. Our Marketing Team has integrated Salesforce with our website to collect leads from submitted webforms and to alert the sales team about these leads by email when they come in. Marketing and sales also run a number of reports to target prospects and existing customers in specific regions and verticals. Our tech Support uses it to log cases and time to resolution.
- Salesforce works in the cloud
- Salesforce is flexible to meet your needs provided you spend the time and money to get it to do what you want.
- Salesforce integrates with Pardot and other Marketing automation platforms
- Salesforce is way, way, way too expensive!
- Salesforce customer support is horrible. Imagine trying to get support from a used car salesman. You get the idea. And your salesforce rep seems to change every 3 months.
- Some basic reports to help sales and very difficult to generate, especially when you want a report that includes contacts and leads in one report
- Salesforce takes way too much time and effort to administer, troubleshoot and use. Other software like Google Sheets, Google Slides, and Google Drive are so much easier by comparison. I would like to see Google get into the CRM business so we would have a better option than Salesforce.com
February 04, 2021
Never received what I paid for!
Score 1 out of 10
Vetted Review
Verified User
I attempted to sign up with Salesforce.com in mid-December. They
charged me right away, but after two weeks of back and forth and not being able
to sign in on the links they provided me, I tried calling them. They have the
worst customer service I have dealt with in recent years. I spent over two
hours on the phone with their team on my first call attempt (total of 3). The
first person I spoke with could not speak English very well and had a hard time
understanding what it was I needed assistance with. Therefore, could not
resolve my issue. He hung up on me out of frustration. The second person I
spoke with was a little better to understand, but not by much. While she
understood me, her customer service was lacking, and she did not fix the issue.
The issue being that going on three weeks, I still could not access what I paid
for. After the links she sent me still did not work, I called them one last
time and canceled the services I had originally ordered/purchased. It was
nearing a month and I was about to be charged by them again for services I
never received to begin with. When I had
called customer service, yet again, I told them to just cancel my account. The
male representative just kind of laughed and said, "Good luck, since you
signed a one-year contract." Needless to say, I had to call my bank and
request a new card number because they are still trying to charge me. This is
the worst service from any marketing professional I have ever dealt with, and I
have tried several. They are extremely lacking in service and steal from
consumers. DO NOT TRUST THEM!
- I do not know of any cause I was never able to log in to my portal.
- N/A
- N/A
- Their customer service is very lacking.
- Their phone systems will have you waiting on hold for long period of time.
- They do not give me the services I paid for.
December 03, 2020
Salesforce as the best CRM Tool
We use Salesforce.com in our sales and marketing team and it is being used in the entire organization among the reps. It is the best tool for managing client Database.
- Client Database Management
- Interactive reports and dashboards
- Five 9 and Outreach support
- Salesforce lightning is not as quick as classic.
- It could great if Salesforce makes usage in good graphics
- More charts can be added in Dashboard section of SFDC
September 22, 2020
Salesforce is a FORCE for our SALES!
We currently use Salesforce as our donor management software, and we use it to track not only donations but event attendance and updated contacted information for our alumni community. Every person at our organization has access to Salesforce as our main database for tracking information about our participants and alumni. Salesforce allows us to look up all of the information we would need on a member of our community.
- Lots of options and flexibility for customization to suit your organization's individual needs. This is great because the system can work for both large or small organizations with a variety of goals and methods of tracking data.
- The system is well organized and easy to use if you are willing to dedicate the time to understand it and learn how it works, it makes intuitive sense. This is helpful and a strength when training new staff members on Salesforce.
- Good customer service + ticketing assistance. The system is great because whenever I have encountered issues - mostly having to do with questions about how to use the software itself - I have received help in a timely fashion and it has always been helpful.
- Salesforce could use some room to improve its reporting system. I find this system is difficult to use and confusing, as some reports that seem to have the same criteria yield different results once the report is run. This is also a part of the system that most staff I train Salesforce to find very confusing and hard to use.
- Could be overhauled. Salesforce looks okay to use, but I feel that it doesn't have an up-to-date design, at least in the version that we use at our organization. With so many other products constantly updating their tool, it makes Salesforce feel slightly outdated.
- Can be hard to use or intimidating for a newcomer - I get this feedback a lot from staff I train in Salesforce. They have an extensive FAQ/how to use section on their website, but some of the functionality is genuinely non-intuitive and even though I have been using the system for two years, I still run into questions where I have no idea how to customize something or add new information to the database.
September 18, 2020
Wonderfully Easy to Use
Salesforce is used as our prospective student management tool. As well as managing current students. It allows us to manage different student's interest levels, schedule admissions appointments, as well as distribute new student leads. We also use this to enter PDRs "personally developed relationships" with students. This tool is used by all admissions and links with another student management tool used by our admin team
- Manage New Leads
- Distribute leads across team members
- Populate leads to work
- Ease of use when needing new leads
- More interest level platform
- Getting rid of non interested leads automatically after number of times worked
September 03, 2020
Best for Effective Outreach!
We use Salesforce CMS everyday to keep track of prospective students and applicants outreach. The entire department uses Salesforce. However, I'd say the majority of the entire organization uses it as well for slightly different reasons. It helps my team and I with performance as well to keep tabs on our metrics in order to drive recruitment.
- Easy to Use
- Maximizes Outreach
- Effective tracking purposes
- User-friendly report creation
- More training on report creation
- Ability to personalize prospect and application pages so that fields can be customized to individual preference
July 19, 2020
Salesforce Review
Salesforce linked to our online application where information is taken from the website and stored in salesforce. Used by almost all departments across the organization. Sales uses it for the opportunity function to track communication and the progress of the application while other teams work on the same application. sales managers track sales performance through reports.
- Create reports
- Customizable
- Clear tracking
- Help tools
Salesforce is being used at our organization for contact database management, asset management, and for deal tracking from early pipeline through CPQ.
We have developed and utilize a CPQ system built upon the standard Salesforce quoting system, but with features custom developed to account for our unique billing structure.
We have developed and utilize a CPQ system built upon the standard Salesforce quoting system, but with features custom developed to account for our unique billing structure.
- Data Integrity
- Base Simplicity of UI
- Automation
- Customization
- Mapping / Visualization of Data - most Salesforce or even vendor based mapping is not good. We'd love to map a lot of data we use, but the available tools are slow or are completely overwhelmed by this task
- Email Marketing - we'd like to have custom email blasts based upon records in salesforce, but the current ability of Salesforce/Pardot is limited to user generated, not system generated content (which we'd prefer)
- Visualforce - could be simplified like much else in SF platform
Score 8 out of 10
Vetted Review
Verified User
It's used only by some departments that are directly related to the customers. For example sales, account management, and customer service. The software mainly addresses managing these relations, helping the user control the account and managing visits, status, sales performance, tasks and objectives. It is also for servicing the customers, which can help manage calls, follow-up the visits, call rate and a range of other indicators which Salesforce can manage and present on the app to the user.
- Sales area and customer profile mapping and management
- Customizability, it can fit your company through your needs and your current functionalities
- Heavy to load on the run, while on the field with not so fast internet connection
- Too many options and features, it could hide what you don't have the need to add/use to make the interface cleaner
February 24, 2020
Salesforce: Salesperson's Best Friend
While this is used as a current customer tracking solution, Salesforce is primarily used as a prospecting, tracking & active opportunity sales cycle tool. We leverage leads for prospecting. Contacts are added to Accounts once they become engaged with our products/services or take meetings. Then, we use the Opportunity to track all things around our sales methodology (MEDDPICC).
- Task reminders - never forget a customer follow.
- Reporting to see how meetings, pipeline, closed business, $$ all stack up!
- The layout of the "Lightning" version is a little clunky... more clicks to see info on a single page.
- The "Related" tab is annoying that you have to click on it in an Account view to get more details on related Opportunity or Contact info or Activity... it should be an easy scroll down to view all. Not a click everywhere, and have things load, and then only get a subset of what you looking for to then click in more & continue drilling in for more detail.
February 23, 2020
Great Product!
I use it to help reach out to more companies as well as more customers. With this tool, my job becomes much easier, and also I can get in contact with many more people. My business is also booming much better with this tool in place.
- Connects me
- Finds business
- Pricey
- Hard to use at times
February 13, 2020
Salesforce in the Workplace
Salesforce is being used as a CRM to house all accounts, create opportunities when we are in touch with accounts, and also store all information about each of the businesses we are prospecting or are current customers. We use Salesforce mainly in our sales department but also cross-functionally with our finance teams.
- Stores all data we have discovered about prospects.
- Reach out is easily accessible.
- The switch from Classic to Lightning is tough in a startup because not everyone is forced to switch and that causes confusion.
- The filters to create your own CRM are not easy and we have to hire contractors to do that for us.
February 12, 2020
with the help of Salesforce
Salesforce is being used by the whole organization, reduces the cost of sales, improves customer retention, better customer service, build more sustainable relationships, increases employee productivity, it is secure and well protected, freedom and flexibility to overall efficiency, and quickly meets business demands, with mobile access to our corporate data through mobile devices such as laptops, smartphones, and tablets
- Build customized reports to analyze information organization wide.
- Easily collaborate with the Team to share information securely and connect with employees across the organization effectively.
- More available video based online training.
- Navigating interface for simple tasks can get complicated.
We use Salesforce for sales pipelines, account management, as well as tracking of our production teams progress. It allows us to have a centralized place that anyone in our org can go to find out the health of a given account.
- Daily Task List
- Easy reporting on user activity
- There is a large number of clicks to get to certain features that feel like they could sometimes be simplified in the workflow.
January 30, 2020
Sales, Account Managers, and the Rest Can Meet At SalesForce
In my role as a salesperson/account manager, Salesforce.com was implemented in order to give our teams a CRM that was sorely needed, but also to help manage a rapid period of growth that the company was suddenly facing. As the lead account manager, using a trusted CRM put everyone on the same page and allowed us to work with much more accuracy.
- It's great for a company's first CRM.
- It's excellent for managing clients of all different sizes/needs.
- It could be overly complex at times for relatively simple clients.
- The technical support issues may be difficult to handle.
SalesForce has been incredibly helpful as a major, central platform for managing sales leads, managing overall accounts, and managing expansion within a company. When account managers and salespeople need to be speaking the same language about the particulars of clients, it's absolutely essential to use a CRM like SalesForce.com so that all parties are included. When dealing with many clients of different sizes and needs, this type of program could not be more helpful.
December 05, 2019
Salesforce is great for our organization
Salesforce is being used across the whole organization with partners, customer, sales, and marketing. We use it to input our leads and opportunities. As well, making sure that pipeline data is put into a dashboard with each campaign being associated with a specific lead.
- Organize data.
- Showcase data visually that makes sense to a wide audience.
- Allows for collaboration.
- UI is a little old and clunky.
- Needs a better knowledge base.
- Mostly, the UI needs updating.
November 18, 2019
The best CRM Platform
Salesforce.com is used to manage leads data and agent tracking information to help understand our customers. We collect leads data through a number of programs, and then using our customized applications within Salesforce, we qualify leads into different categories based on the results from a needs analysis. With these findings, we make the recommendation of the services and products we match them with.
- Account sharing among agents is a very good thing, no customer is left behind when their usual agent is not at work.
- The default workflow is very easy to follow with the chevron design.
- Access control and management are very user-friendly.
- The new Lightning Experience is not as clear to use as Classic. Basic functions like logging in should not be a challenge. This can be changed without going back to classic.
- The notes section on the leads could have the private checkbox on the same page as opposed to finding it in another menu.
- The certification tutorials do not really show a clear carrier path. It seems all are relevant for the same certification but are they really?