Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
View PricingOverview
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
Recent Reviews
How Salesforce Sales Cloud Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
4 videos
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
Cloud
Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform
- Artesian
- Ortto
- PROS Smart CPQ
- Demandbase One
- eTrigue DemandCenter
- Genoo
- HubSpot Marketing Hub
- Mediafly Intelligence360
- LeadLife
- Kantata PS Cloud
- Adobe Campaign
- Net-Results
- Oktopost
- Salesforce Marketing Cloud
- Aprimo
- unbounce
- Woopra
- Yesware
- Zuora
- ActiveDEMAND
- Lead Liaison
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Mautic (open source)
- Zoho Creator
- Celoxis
- BiznusSoft HR
- FieldService360
- Astera ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- SAP CPQ
- Blacklight
- Right On Interactive
- SnapEngage
- Boingnet
- Sage Intacct
- Projector PSA
- Wrike
- MindTouch
- Fathom
- Sharpen Contact Center Platform
- ClientPoint
- AWeber
- QuoteWerks
- Mycroft Assistant
- Square 9 Softworks
- Help.com
- Brevo
- Quickbase
- Lead Only
- Oracle Marketing
- Acquia Digital Experience Platform
- 123FormBuilder
- OneSpan Sign
- Aventri
- Interactions Digital Roots
Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(3224)Attribute Ratings
Reviews
(1-25 of 259)Companies can't remove reviews or game the system. Here's why
March 29, 2024
Love this solution!
Score 8 out of 10
Vetted Review
Verified User
We needed to be able to track, in a hybrid work environment, new sales, prospects, former clients, with more enhanced metrics. Sales Force Sales Cloud helps us do that, even when our Sales Reps are traveling, in office, working from home, etc. No one is stepping on each other's toes any longer.
- Great technology
- Excellent mobile app
- great reporting!
- The two factor authentication can be complicated
- So many modules can be overwhelming
- Sometimes there are too many fields within a page.
March 29, 2024
Maximize Sales Productivity with Salesforce Sales Cloud
We use Salesforce Sales Cloud for our daily pipeline leads and opportunities management. Our sales teams are able to track their relationships through activity tracking and prioritization through standard features. Management are able to see an overview of how the sales teams are pursuing leads. Through personalized team dashboards and scheduled reports managers are constantly informed on progress or areas of improvement. All processes in the pipelines are automated through in-house automation tools, from approvals to auto-creating records based on user inputs. It's an easy platform to use once you get to know it and even better if you have an administrator on staff. There are multiple Salesforce consultants to partner up with for the development of the platform to suit specific business needs. The Salesforce support teams are awesome and helpful and there are multiple help articles online to assist with your customization of the platform.
- user access control
- customization of the platform
- integrations
- automation
- more detailed error messages
- updated help articles that doesn't refer to classic anymore
We use Salesforce Sales Cloud for our CRM and customer relationship management; all of our hand raisers and marketing leads go into Salesforce and are tracked through the entire cycle. We share access with Sales and commercial teams - it helps allow full visibility within the entire commercial part of our wider global business, in all markets, to see what's going on with every single potential prospect or existing client in the database. It shows all email marketing and sales engagement touchpoints, and it helps us to report on all of the quality of our leads, so we can then better inform our marketing lead scoring model in the rest of our tech stack. Salesforce Sales Cloud also connects to all of our other sales and martech stack to allow for seamless integration and reporting across the entire customer experience and funnel. Our B2B business really appreciates having this full funnel visibility at all times, so all teams can tap in and understand the wider company.
- Connects sales and marketing
- Shows a view of the customer journey touchpoints
- Allows for better lead reporting
- Helpful dashboards
- Integrates well with other tech stack
- More marketing touchpoints tracked
- Allow for tracking of multitouch attribution
- Less complicated dashboards
- More straightforward training
March 27, 2024
Salesforce Sales Cloud is a clear winner. If you have a sales org, this is the product to use.
I used Salesforce Sales Cloud on both the Customer Success and sales sides. On the CS side, we used it to review sales notes and timelines, add tasks for onboarding and post-OB follow-ups, and note any big changes to the account, conversations, etc. On the Sales side, we used it to post information such as software they are coming from, others they are evaluating, what they like/dislike about our product, what are the main drivers for switching, their proposed ARR, any discounts that might be applied, and any referrals (who they were referred from, who they have referred).
- Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
- Logging activities: It's easy to post a call, text, email, etc.
- API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
- Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
- It's robust: it's not an out-of-the-box solution. It can be, but you won't get the level of detail that is useful to most orgs unless you have an SF developer or someone who can figure it out.
- Because it's a behemoth, Salesforce is slow to modernize. Some aspects are visually old, but that's expected when you're as big as Salesforce. It can make some workflows a bit cumbersome, but not enough to impede productivity.
- As a standard user, you need some training or a good chunk of time to figure out how to customize views and other things to your liking. Once you 'get it,' creating custom views is a breeze, but it's not intuitive.
- Their Help Center is massive, with loads of helpful information, making it challenging to find precisely what you're looking for. Sometimes, four articles answer your one question. Sometimes, you're lucky enough to find the answer you want in a single article you found right away.
We were looking at using Salesforce to speed up work flows and assist in the efficiency of information handling between departments. Saleforce as a CRM allowed us to explore and see what a data lifecycle would look like using Sales Cloud in an education environment. The use case was looking at the student information data flow from an interested parent, through to enrollment and beyond.
- Highly customisable
- Best in class system
- Access to support
- Highly customisable, so you need consultants to assist
- Expensive
- Support turn around time
March 26, 2024
Salesforce- Helping Sales Originators Do Their Thing!
I am a mortgage broker and we utilize Salesforce as a loan origination tool. Now, I've seen various different iterations of salesforce being used and I am familiar with its ability to adapt to a certain business need so it wasn't a big surprise when we were able to do exactly what we needed it to do for our clients. From detailed notes, to a follow up system, a contact management, an automation marketing tool, all these pieces were addressed through Salesforce.
- Personalized Fields
- Accessible to multiple users
- Easy to use
- Developer may have too many fields in play, so if you don't have somebody who is new to it, they may be overwhelmed.
- Although I do not pay for it, my company does the cost is high.
- Customizable fields cannot be changed per user
March 26, 2024
Salesforce
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline management. Leveraging the power of the cloud, Salesforce Sales Cloud streamlines our sales processes, providing a centralized platform for customer data management, lead tracking, and opportunity nurturing. Scoped across prospecting to post-sale support, it drives revenue growth and enhances customer satisfaction.
- providing a centralized platform for customer data management
- scope from prospecting and lead generation to closing deals and post-sale customer support
- Better collaboration between sales teams and other departments
We use Salesforce Sales Cloud as our 'one source of truth' for most things related to our customers. We use it for more than just the CRM capabilities, having built custom objects and Flows that enable us to use Salesforce to process jobs all the way from a Lead through Opportunity and then to the point where the finished items are dispatched to the customer. The ease of customisation and automation means we use it as extensively as we can.
- Customisation
- Automation
- User Interface
- Reporting
- Lightning version sometimes misses Classic functionality
- Some error messages/handling is not especially helpful
We are a Salesforce partner. We have implemented Sales Cloud for numerous organizations. The business flow that is typically required is: web to lead or email to lead. After the lead is created then lead status is tracked and update in Salesforce. Once the lead shows interest, it is converted and an account, contact and opportunity are created. In the opportunity products are added, and quotes are created from Salesforce. The stages of Opportunity are updated by Sales persons. Salesforce is also used to track activities like tasks and events on the opportunities.
Management has access to reports related to Opportunity and leads.
This is a basic Sales cloud flow which is then customized based on business needs.
Management has access to reports related to Opportunity and leads.
This is a basic Sales cloud flow which is then customized based on business needs.
- Management and customization of opportunity pipeline
- Automation based on client needs
- Lead management
- Management of events and meetings
- Keeping track of historical customers and opportunities
- Enterprise edition can be pricey for small businesses
- Professional edition and Group edition have limited ability to customize the functionality
- Hiring Salesforce consultants can be expensive for small businesses
During my tenure at Yalo I used Salesforce Sales Cloud on a daily basis both as a sales rep and as a sales manager for the region. I used it to track and organize all my sales process with my prospects and clients in the Andean region.
- MUlti function
- Highly customizable
- IA once available helps you automate much of the process
- Very difficult to set up and customize
- Not intuitive usually needs hundreds of hours of training and dedication
- Cost is high, and the more you use the more it costs
March 25, 2024
The best in class CRM solution
I use Salesforce Sales Cloud (SFDC) to manage all sales routine. Accounts, Opportunities, Contacts, Leads, Quotes and Partners. I have been working for the last 9 years in software companies and all of them (AppDynamics, Cisco, Harness and Zscaler) use and recommended SFDC. The level of integration and volume of data processes is incredible and new features evolving AI will bring more value to the solution and make sales and marketing teams life easier.
- Opportunity Management
- Account Management
- Integrations w/ 3rd party solutions
- Dashboards
- Reports
March 25, 2024
Great product that keeps getting better
I use Salesforce Sales Cloud to primarily address three use cases: Opportunity Management, Account Management, and Pipeline Visibility
Account Management: We have a diverse customer base, including individual users, small businesses, and large enterprises. Sales Cloud enables us to manage customer accounts effectively, ensuring that each account receives appropriate attention and support. A lot of this is managed by our RevOps team, but the the whole Sales team benefits from this.
Opportunity Management: I have a custom view that I open each morning (it's a pinned tab actually) that I access multiple times a day. it's my one source of truth that I go back to constantly. I would be lost without.
Pipeline Visibility: I have used the Forecast tab in the past to great effectiveness. It has enabled me to be incredibly accurate with my forecasting.
Account Management: We have a diverse customer base, including individual users, small businesses, and large enterprises. Sales Cloud enables us to manage customer accounts effectively, ensuring that each account receives appropriate attention and support. A lot of this is managed by our RevOps team, but the the whole Sales team benefits from this.
Opportunity Management: I have a custom view that I open each morning (it's a pinned tab actually) that I access multiple times a day. it's my one source of truth that I go back to constantly. I would be lost without.
Pipeline Visibility: I have used the Forecast tab in the past to great effectiveness. It has enabled me to be incredibly accurate with my forecasting.
- All fields are extremely clear
- The layout is intuitive
- Things just make sense as I am running down the page
- I'd like reporting to be a little bit more intuitive
- Mobile App, Mobile App, Mobile App!
March 24, 2024
Salesforce Sales Cloud for the win
Logging activity, looking up company information, quoting and submitting orders.
- Logging calls
- Easy mobile access
- Finding contact info
- Customizing / rearranging mobile view
- Only complaint
- No other complaints
March 23, 2024
Sales Cloud is one of those tools that's easy to use and becomes a required part of the business.
Our use of Salesforce Sales Cloud is for tracking clients and potential clients, including information attached to said individuals. It does what is expected, and the information is presented in an easily consumable fashion. The reminders and overall database structure make it a good tool for staying on top of business conditions.
- Reminders
- Tracking clients.
- Visualizing where the state of the client-acquisition part of the business is going.
- Sometimes the syncing is less than optimal.
- I wish I could control the whole thing with my phone, but I'm unsure of any advanced CRM platform with that functionality.
- I sometimes come across duplicate records.
March 23, 2024
Streamling Sales Success
Salesforce Sales Cloud serves as a versatile tool for our organization, aiding us in multiple facets such as customer data management, lead tracking, analytics, and reporting. Its comprehensive capabilities have been instrumental in attaining our objectives and efficiently handling data management tasks, significantly contributing to our success. It helped us to achieve our goals and saved our time.
- Data Management
- Reporting
- Analysis
- User Interface
- Offline Functions
Salesforce helps us manage all of our customer's data in one place, such as leads, accounts, and opportunities. This data can be helpful during personalized marketing campaigns for targeted audiences. The email integration feature is handy for communicating with customers directly from the sales platform. It offers a free trial, which is good because you can try it before buying.
- Sales cloud allows to customize the platform to fulfill their users' evolving needs as the customer's business grows.
- Users can easily streamline their workflows and get extra time to focus on making strategy.
- Customer relationship management feature is very helpful to understand customers behaviour.
- Learning curve for newcomers.
- Integrating with other tools may not always work smoothly and require extra time and effort.
- The data storage limit is low.
- Lack of continuous improvement of the platform.
March 21, 2024
Salesforce Sales Cloud review
Salesforce Sales Cloud was helpful for our business when we used it in the past. It was helpful to manage and operate sales funnels to better improve our business operation and flow of customers/patients. Salesforce Sales Cloud was user friendly and useful for many different situations for our business.
- User friendly
- Manage multiple sales funnels
- works with small businesses
- Costly
- Hard to manage multiple users
March 20, 2024
Salesforce Sales Cloud Review.
We use the SF Sales Cloud to keep track of leads/customers and manage pipelines. We are a start, and hence, we are generating a lot of leads from various sources. I import leads and customers and log our conversations to SF so that we can keep track of the conversation. When I have to do an email campaign, I can easily export a list of contacts with different filters. Another primary use is to keep track of the pipeline, and I report to the CEO monthly on the pipeline summaries. We also use it to store critical documents on the account level, such as CDA, MSA, SOW, etc.
- User interface.
- Log email as I send them from Outlook.
- Customization
- I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either.
- It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version.
- It seems I cannot create a report to pull notes logged at the account levels.
March 19, 2024
Great enterprise CRM.
We use the Salesforce Cloud to forecast our pipeline and keep track of opportunities. We can see multiple contacts within accounts and assign the people involved with the sale to each unique opportunity. It is a great system of records. Leadership can review each representative's pipeline and check the notes to see what is going on with contacts and opportunities.
- System of records.
- Provide leadership timely details.
- Add notes of what you need help with.
- Review sales pipeline.
- Navigating the user interface.
- Make sure to save changes or they will be lost.
- Too many fields and many aren’t used.
- Accuracy of forecast, would be nice to have best vs worst case scenarios.
Problem:
1. Organising all new leads and sales acquisition of new customer within the organisation
2. To track the onboarding progress and stages of each customer with the customised customer pipeline within the organisation
3. To keep record of all sales and leads information such as customer name, contact, email and the interested products
4. To keep record of all quotation and customer purchases within the same platform for easy access
5. To build dashboard to show a holistic view of the sales performance and onboarding progress within the organisation
1. Organising all new leads and sales acquisition of new customer within the organisation
2. To track the onboarding progress and stages of each customer with the customised customer pipeline within the organisation
3. To keep record of all sales and leads information such as customer name, contact, email and the interested products
4. To keep record of all quotation and customer purchases within the same platform for easy access
5. To build dashboard to show a holistic view of the sales performance and onboarding progress within the organisation
- Custom pipeline, allowing us to create our own pipeline according to our business process
- Integration enablement, multiple tools that are being used within the organisation can be integrated together and reducing frictions
- Stability of the software, no downtime or error observed up until now
- Software cost, it could be fairly costly depending on the service and package subscribed
- User friendliness, it is difficult for a new user to adapt and understand how to use Salesforce Sales Cloud from the beginning without guidance
- Complex layout, layout could be complex when you have multiple platform created within Salesforce Sales Cloud. It's not so navigating friendly
March 17, 2024
Great tool for Research and Sales Department
I am using Salesforce.com to create the leads and good prospects for our sales team. Being as a Research Analyst I have to search the leads and maintain the data and update the profile on Salesforce. It is very helpful and helps us to identify the duplicate leads and we can easily merge if any duplication found on Salesforce. Dashboard creation on Salesforce.com is quite easy and easy to understand. Me and my team can prepare the reports on Salesforce in a quick manner and I can say it is very useful for us and helps our research team and Business development team to pitch their clients by using Salesforce.
- I am very impressed with Salesforce dashboard. It's dashboard provide clear vision of our findings and helps our organization to achieve our goals.
- Report creation is very easy and easy to learn for new joiners as well.
- We can pull reports from Salesforce in a very asy manner and can do analysis as per our management requirements.
- It helps and improve our team in decision making process.
- It's configuration and setup is complex or I can say it is time consuming otherwise I liked this very much.
March 15, 2024
Best Sales Cloud tool ever.
I have been using Salesforce for almost seven years with many organizations I've worked with. I have always worked in Sales, and this is one of the best CRM tools for the sales team. From prospecting an opportunity to quality or nurturing the leads and closing them, the reporting dashboard also helps a lot with forecasting purposes.
- Forecasting Sales.
- Pipeline Management.
- Reporting Dashboards.
- Nurturing Leads.
- At times, it can be challenging for a newbie to find what does what, but with user training, everything can be resolved. I find Salesforce perfect, so I have no comments on missing functionality.
February 16, 2024
Great for data management!
Our organization utilizes Salesforce Sales Cloud to manage our clients, track our product stages, and support our sales teams for success. In my experience in the Marketing Department, it is essential to have all of our client information in one place from prospecting to customer experience.
- Customization options through custom objects
- Integrations with other platforms (through Zapier)
- Reporting options
- Easier ability to build flows
- Ability to choose what shows up in chatter
- More reporting abilities within the platform
October 24, 2023
Ticketing system with great upside potential
We use the software as a ticketing system as well as for allocation of engineering work with out internal departments. This is used across multiple departments under the same directorate with a variety of tasks. We also use the analytics for tracking of work and KPI monitoring within the company.
- Tickets
- Individual agent tasks
- Analytics
- Monitoring of work
- User interface for analytics
- Some software bugs in my experience.
- Visual interpretation of analytics
Score 2 out of 10
Vetted Review
Verified User
Salesforce.com was purchased to be primarily a contact management system which would assist in onboarding new clients, managing their customer experience, processing payments, offboarding clients, and assisting with prospect follow up and conversion. We had the Pardot integration as well to help with automated follow up plans for potential clients.
- Selling you on the product
- Upselling you on additional products after purchase
- Incentivizing you to customer purchase support packages
- General Customer Support
- Managing expectations of costs to roll out the platform
- Simplifying the system use and integrations
- Including setup in the already inflated price of the platform