Salesforce

Salesforce

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.2 out of 100
Top Rated
Salesforce.com

Overview

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers,...
Read more

Recent Reviews

Industry standard CRM

10 out of 10
May 31, 2022
We use Salesforce as our CRM. Our sales reps are the main users. We have a few people in ops who work on the admin side of things. Our …
Continue reading

great CRM tool!

9 out of 10
December 30, 2021
we use Salesforce.com as our CRM database to manage customer relationships/engagements and keep track of their activities with our …
Continue reading

Salesforce-Review

9 out of 10
December 28, 2021
Used it for major ticket logging systems by end-users. There are so many small features that make your life so easy. The UI is really …
Continue reading

Great reports!

9 out of 10
December 24, 2021
We use Salesforce as a CRM for service cases, to track wholesale accounts, and to manage D2C leads. We also rely heavily on reporting to …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (184)
    8.2
    82%
  • Customer data management / contact management (188)
    8.1
    81%
  • Customizable reports (184)
    8.1
    81%
  • Workflow management (180)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Return to navigation

Pricing

View all pricing

Essentials

$25.00

Cloud
Per User/Per Month

Professional

$75.00

Cloud
Per User/Per Month

Enterprise

$150.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/form/sem/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $25 per month
Return to navigation

Product Demos

How to Create Reports With SalesForce
07:41
Return to navigation

Features Scorecard

Sales Force Automation

7.7
77%

Customer Service & Support

8.6
86%

Marketing Automation

7.8
78%

CRM Project Management

7.4
74%

CRM Reporting & Analytics

7.9
79%

Customization

8.0
80%

Security

8.3
83%

Social CRM

7.7
77%

Integrations with 3rd-party Software

7.8
78%

Platform

7.9
79%
Return to navigation

Product Details

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Screenshots

Screenshot of Salesforce CRM - More than just a contacts database, Salesforce CRM is your centralized repository of customer information in the cloud.Screenshot of Salesforce Dashboards - Advanced reporting for Sales Executives, Sales Managers, or Service Managers allows you to keep a pulse on customer acquisition and satisfaction.Screenshot of Force.com Platform - More than a CRM or Service Application, Salesforce is a full cloud-based development environment supported by a rich ecosystem of integrated third-party application providers.

Salesforce Video

SalesForce is a popular CRM tool, and one of it's most notable features is report creation. New users may have a hard time creating these reports, though, so we walk you through the process step by step.

Salesforce Integrations

Salesforce Competitors

Salesforce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce starts at $25.

Borneosoft, ClinchPad, and RedHorse CRM are common alternatives for Salesforce.

Reviewers rate Case management highest, with a score of 9.

The most common users of Salesforce are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 197)
Companies can't remove reviews or game the system. Here's why
Score 3 out of 10
Vetted Review
Verified User
SalesNexus is good for smaller company, allows to connect with customers with text messages and emails, it's a lot less cumbersome and easier to use, if you make mistake, it will tell you where is the mistake and how to fix it. Easy to contact customer service. Less complex interface. And text message outreach is great, it allows to create templates and open rates are better.
Score 10 out of 10
Vetted Review
Verified User
There is no comparison.
SF continues to be the gold standard and all competitor products try to copy, but the execution is best and had always been best at SF due to the ease of use, functionality, and ability to integrate with other CRM tools.
Score 8 out of 10
Vetted Review
Verified User
HubSpot, Zoho, and Freshworks are options that we have considered in the past over Salesforce. The reason we haven't pulled the trigger on another CRM is due to the time investment to really know how a different system could work for us and because of how much information and money we currently have wrapped up in Salesforce. Again, Salesforce does what we need it to do but there's a higher price tag over the competition.
Score 8 out of 10
Vetted Review
Verified User
Salesforce is like a diamond - pricey, dazzly and captivating, but sometimes the sparkle can require shades. Looked at Citrix and evaluated price and features vs Salesforce but it pales in comparison. Not as many features and felt less utility for orgaization of client data
Erik Viager | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I've used simpler CRMs such as Copper and Hubspot in my past. Hubspot is a pretty straightforward CRM, but it's ability to be customized is nowhere near Salesforce.com. Copper (formerly Prosperworks) was a nicely designed CRM, but it is know as the "CRM for G-Suite". Now, in my current role, we do not use G-Suitre and we have multiple business units (BU) that span several offices across the word. Salesforce allows us to create BU-specific requirements and easily integrates with Pardot, which we use for marketing automation and campaign management.
Jason Carlage | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
I wasn't involved in the decision to choose [Salesforce.com] but I know that in at least one of the organizations I worked in that chose it, the analytics and reporting functionality it provides a large sales organization are second to none. It also allows for a wide variety of customizing fields, making it a fit for any large sales organization. However, all four of the other CRM's I have used (Pipedrive, Insightly, Zoho Assist, and SharpSpring) with previous, smaller sales organizations are all far more easier to use, more forgiving in terms of the ease of use and instruction provided, and don't require the additional expertise on staff for users to be able to navigate the CRM, enter opportunities, close opportunities and run reports.
Score 9 out of 10
Vetted Review
Verified User
When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Vítor Hugo Pacheco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Salesforce stacks up against other CRM tools when keeping track of customer's contact and contract information for several different products and services. Salesforce provides a unique experience when it comes to following cases submitted by customers, interactions with digital products like self care or even our website.

Also, reports are unique and they are critical for us to make decisions about content and about processes strategically.
Quentin Goin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I actually did not select Salesforce, I use [Salesforce.com] as a data source when integrating systems together for my clients. My clients have selected either Salesforce or Microsoft CRM for the most common CRM tools from my experience. Both tools are very flexible and can be made into a streamlined process or confusing grouping of ideas.
Nichole Pelaez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
In the past we have used monday.com, which was better suited for a project management tool rather than a fully customizable CRM tool. We considered other options like Microsoft Dynamics 365, and HubSpot CRM, but ultimately decided to go with the best. HubSpot CRM's user interface was not as visually appealing or easy to use and the features do not compare to Salesforce which has earned the title of number one CRM tool for a reason. If you want a modern, fully-functional, analytics machine, Salesforce is the top tool.
Score 9 out of 10
Vetted Review
Verified User
Salesforce is just better... It's so nice working for a company that uses Salesforce well. It doesn't come cheap, but it's well worth it. HubSpot and Microsoft Dynamics are pretty solid, but HubSpot is very basic and Dynamics just didn't work very well and requires a ton of work to manage and maintain.
Kurt Johansen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I have no alternative to compare as SF is all I have known for 7 years. The program we used prior to this, Smart Service, although I am far out of experience in using it, as I recall, superior based on setup, usability, integration, and especially cost. Salesforce has a negative ROI for small businesses.
Score 7 out of 10
Vetted Review
Verified User
Salesforce met our needs at the time of implementation. We liked that it was hosted in the cloud and could be customized for our needs.

However, we are in the process of moving from Salesforce to Microsoft Dynamics as the Salesforce solutions are too costly for how it is being used and its frequency of use. There was a steep learning curve that was needed to implement the customizations of the Salesforce solutions we implemented.
Score 10 out of 10
Vetted Review
Verified User
I've used Zendesk CRM in the past and it's a nifty little tool that has a lot of potential. However, it just doesn't have all of the automation and features compared to [Salesforce.com]. I must prefer a system that can be easily administered as well as provide a customization experience for my end users.
Derek Biondi | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Pipedrive is good for a small business and managing that in a seamless and simple matter but it's easy to outgrow. For larger companies, I think Salesforce is much more appropriate. It's a more robust system and allows for all sorts of report customizations which I think becomes a really important aspect the bigger your company is. Salesforce allows for a lot of different integrations so that enables you to use specific tools that will assist you further without the bogging down of double data entry or data living in separate environments. It all connects so you're not wondering where you might have data residing. No digital paper shuffling here!
Score 10 out of 10
Vetted Review
Verified User
These CRMs are good, but Salesforce.com has become a standard in the industry for its robust integrations and power within all parts that entail a CRM. I would definitely recommend HubSpot or Zoho for smaller businesses.

I like Salesforce.com because of the familiarity. It has won the market such that no matter which company you go to, they will be using Salesforce.com. For me it is imperative that I utilize Salesforce.com to be efficient in my job.
Return to navigation