Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
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What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
Recent Reviews
How Salesforce Sales Cloud Differs From Its Competitors
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Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
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User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
Cloud
Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
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What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform
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- Ortto
- PROS Smart CPQ
- Demandbase One
- eTrigue DemandCenter
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- Net-Results
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- Aprimo
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- Zuora
- ActiveDEMAND
- Lead Liaison
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Mautic (open source)
- Zoho Creator
- Celoxis
- BiznusSoft HR
- FieldService360
- Astera ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- SAP CPQ
- Blacklight
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- Sharpen Contact Center Platform
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- Quickbase
- Lead Only
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- OneSpan Sign
- Aventri
- Interactions Digital Roots
Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(3224)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
March 18, 2024
Sales force lead to opportunity management
Use case is to develop leads int projects and create contact ponts for this purpose. Utilize sales force to keep track of opportunities as they mature from leads into projects. Utilize leads to track and create tasks for the purpose of follow up and continued contact. Tasks are set to pop up on periodic basis as a trigger for contact.
- Task prompts
- Tracking of opportunites
- Tracking of leads
- Future Task searches when not showing up on list not always easy
- Reporting can be limited sometimes
34.44444444444444%
3.4
N/A
N/A
40%
4.0
46.66666666666667%
4.7
76.66666666666667%
7.7
30%
3.0
100%
10.0
N/A
N/A
N/A
N/A
80%
8.0
- Utilize base version so it is relatively low cost but limited in functionality
- Positive effect would be difficult to do without
- Would recommend utilizing more advanced versions for higher functionality
Have not really utilized this function. Primarily used more for development of warm leads that are provided from other sources. IE) as a development and tracking platform vs as prospect analytical platform. Can see the ability to use this analytical capability to leverage data how ever it seems very labor intensive.
Briefly used in peripheral nature as part of a call campaign from another company. They utilized it to manage the leads they were sending but I put the info into sales force which we used. Could not use a feed as we have the basic version that does not support integration.
3
Sales for opportunity development. Managing partner to track sales pipeline.
1
Office manager - minimal support needed
- Opportunity development
- Lead tracking
- Task management
- none in particular
- expanding from basic version to allow integration with other products
Not Sure
- Ease of Use
- Other
Cost for basic CRM functions
unknown as was not part of selection process
- Implemented in-house
Change management was a minor issue with the implementation
- unknown
unknown but do not believe we did.
unknown
- Opportunity tracking
- Task management
- reporting
- analysis of open tasks
Yes, but I don't use it
February 28, 2023
A must have for sophisticated organizations
Score 10 out of 10
Vetted Review
Verified User
SFDC is currently used by my organization to track all aspects of the sales cycle and is instrumental in forecasting for the overall health of the business. Not only do sales touch this tool on a daily basis, but the finance, marketing and legal touch the platform frequently to help streamline work processes.
- Customizing to suit your sales organizations needs
- Extreme detail in pulling reports that are pertinent to individual reps as well as the entire business
- Seeing how company is faring month to month with sales
- It would be helpful to have better calendar integrations as well as 3rd party integrations.
- Upon selling the platform to a business, having some preset reports/dashboards built out for reps from the get go.
64.44444444444444%
6.4
N/A
N/A
40%
4.0
90%
9.0
96.66666666666666%
9.7
N/A
N/A
100%
10.0
85%
8.5
N/A
N/A
30%
3.0
- SFDC has helped keep the sales team on top of their goals and show their measured success or failures.
- It has allowed our organization deeper insights into individual activities which help with annual employee reviews.
- It has given our finance team in-depth knowledge of expected revenues that should flow in which allows for better forecasting to investors.
Salesforce is far superior in my opinion as it has more functionality and has been around a lot longer. The only drawback is Salesforce is also more expensive, but the various uses for SFDC immediately outweigh the cost since it allows all aspects of your business to be on the platform and monitor performance effectively.
398
Track performance and deal pipeline
2
Extreme proficiency in SFDC and know every in and out.
- Pipeline management
- forecasting
- Account management
- Contacts
- N/A
- Contract signing
No
- Product Features
- Product Usability
- Product Reputation
The product needed to match what my organization needed. SFDC matched all aspects for our demand and supply business perfectly.
I wouldnt
- Implemented in-house
- time it took from start to finish
No we did not as we have in house SFDC person
No
N/A
- Gmail integration
- Calendar integration
- N/A
Yes, but I don't use it
August 09, 2014
Salesforce has a home run on its hands with support they extend to non profits with 10 free licenses....and a stable product
- This is my 6th implementation and the first, where we are deploying the enterprise edition across the entire non-profit. Typically I have deployed in one or two departments.
- After 8 1/2 years the non-profit really needs a database.
- We need efficiency and integration with QB, constant contact, etc.
- We need to create cases and have a method to re-assign work to the right people to respond/handle.
- We want to reduce email. Chatter and groups with chatter will allow us to improve internal and external communication.
- Its easy to add or deactivate users.
- For non profits it is free for the first 10 licenses. This is a $15,000 value of savings and is a great value for free. I prefer to put our resources into an implementation consultant vs paying for licenses.
- Chatter is each, fun and really helps get folks started touching the system.
- Reports are amazing with dashboards which can be sent automatically to folks.
- We named our Salesforce instance. Created a logo, imported it in the system and at our login and are having fun. Avoid calling it Salesforce ...in a non profit the name salesforce is not easily accepted and misunderstood. Making the name align with your own culture is y(our) responsibility.
- I wish Salesforce would create way for corporate and non profits to help each other more.
- + In past efforts increased efficiency by employees and volunteers in the area of customer service has been amazing.
- + Better donor/member/volunteer/ tracking on contributions of time, talent and treasure. Better tracking of what interests donors.
- + Tracking of customer service concerns and our responses are tracked to each customer. Its easy to see how a college addressed and issue. A single place a look creates a calm in any storm and really helps the team to work together.
- - Language in the Salesforce Eco System can be a block to communication.
- + Huge that this is in the cloud. I have never lost data and have used this system since 2005. Its a trusted product.
- BBNC,Telesoa Exceed Premere
- Faster spool up time with Salesforce
- Customer service is great
- Salesforce's user group community is active, alive, and well and works well.
16
This is my 6th implementation for Salesforce and my first throughout an entire company (non-profit).
We are starting with our Customer Service Staff who answers calls and questions. We have implemented a help desk ticketing system and automated solutions.
We have our development team also using this for database and record keeping.
Our CFO is exploring QB
Our Director of Operations is looking into staff scheduling resources
We all use chatter. We have 6 groups set up; quality team, implementation team, Directors team, All FT staff, etc
Marketing department
Membership
Education
We have a volunteer who will help us with reports down the road
We are starting with our Customer Service Staff who answers calls and questions. We have implemented a help desk ticketing system and automated solutions.
We have our development team also using this for database and record keeping.
Our CFO is exploring QB
Our Director of Operations is looking into staff scheduling resources
We all use chatter. We have 6 groups set up; quality team, implementation team, Directors team, All FT staff, etc
Marketing department
Membership
Education
We have a volunteer who will help us with reports down the road
People who want to learn, want to understand the business logic or need do better in Salesforce. Workflows, dashboards, being able to measure your ROI are motivators to some of us and to others can be devastating. My experience is start with folks that will adopt and use it. People who need or appreciate having good tools will become champions. Those who dislike accountability or change may struggle or not even login. Or better yet, they will say I don't have a login (and yes, when we look they in fact logged in. Its all in the willingness to learn and having a positive attitude. The adoption and on-boarding of staff is often the biggest challenge. Salesforce is not just software. It is a platform or ecosystem, fully transparent and can truly help staff and volunteers work together if they believe they want to be amazing. Learned helplessness is often in a culture and so the challenge or root cause is you may have to change who is in the seat if current staff are not willing to adopt and learn and grow.
- Creation of a donor-centered culture- being able to have shared intelligence with all staff, about what our contributors are interested in or what they like is invaluable. One system, one place to look.
- Improved customer service- with a queue so the right staff member is responding and the right tone is being sent.
- No more silos-
- working together is invaluable. Very important. Seeing what is being accomplished and what the challenges are is amazing. Chatter deployment can be very helpful.
- Standard Operating Procedure (SOP's) workflow
- Analytics with our visitors
- Knowing who are repeat visitors means we can have a deeper conversation. Perhaps a membership is a better fit. Or they might like some of the events coming up? Or to get our newsletter.
- Reports, dashboards can be very helpful when developed with the staff.
- Feedback. Surveys, Polls, so helpful to hear what people need and want. Salesforce can improve our ability to listen.
- Innovation- I like seeing what else staff are asking for and wanting. This helps with adoption and also transfers to "we". Can we do this...? Love it...
- Standards Operating Procedures workflow was developed to help with storing SOP's and also confirming the workflow documented in the SOP is approved.
- Quality Team- our consultants idea...they have a chatter group and meet almost weekly and are the testers for him. Its fun to watch people get excited and learn together. My favorite is when they help each other. I can show you,,,,or they clarify with each other...
- We have a contest with our staff on what to name our platform. We are right next to the Dreamlifter operations. The name that won is Dreamsifter. Its very fun and way better than saying check Salesforce. Instead you hear, in Dreamsifter I posted a question about....
- Quick Book integration
- Signing up schools and youth groups including payments for our Education programs
- Adopt a membership app of some sort
- We will learn together...
- Vendor implemented
- Professional services company
We are using a small boutique firm called Buzzbold. The founder Steve Ley has personally lead the discovery phase and we are now in testing and moving to production, Steve spent four days onsite with our staff during discovery. Steve did a great job engaging our staff, having them help call out the needs and identify pains and would be nice to have solutions.
Examples are:
Examples are:
- Data integration (over 2mm data points)
- Standard operating procedures (SOP) storage and workflow
- Case management w/ queues
- Chatter groups
- Custom logo and login
- Email with outlook integration and email templates
- integration with 3rd party systems: constant contact, mail chimp, etc.
- Many other tasks : our RFP was over 20 pages!
Yes
- RFP
- Discovery
- building & testing in Sandbox
- begin to move into Production
- testing/fixing
- evaluation/fixing
- warranty and debug
Change management was a big part of the implementation and was well-handled
We started the organizational restructure of staff which was announced after the discovery visit. Consultant was aware roles, titles and responsibilities were changing with our small team of 15 people.
So far one one new case has emerged as a need (staff scheduling) as a new director needs an improved system/process. Otherwise not many additional items have been identified as of yet.
So far one one new case has emerged as a need (staff scheduling) as a new director needs an improved system/process. Otherwise not many additional items have been identified as of yet.
- Sorry just in beginning phase...