1. Home
  2. Customer Relationship Management (CRM) Software
  3. Salesforce Reviews

Salesforce Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
2472 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
Top Rated

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020
Show Filters 

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Show All Filters
Filtered By:

Reviews (1-12 of 12)

Rob Gottschalk | TrustRadius Reviewer
January 15, 2013

Dominant CRM leader.

Rob Gottschalk
Score 9 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

8
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training.
Read Rob Gottschalk's full review
Anonymous | TrustRadius Reviewer
March 10, 2015

Great contact management for sales and marketing.

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

9
We utilized a Train-the-Trainer model and then our Internal Training organization took over. Salesforce has excellent on-line training and many certified business partners who offer training and certification.
Read this authenticated review
Anonymous | TrustRadius Reviewer
October 25, 2012

Lack of trend analysis is bane of my existence.

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

4
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business.
Read this authenticated review
Anonymous | TrustRadius Reviewer
October 24, 2012

Almost perfect!

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

8
It felt like they were teaching to a test. I would have liked more hands-on and less principles of security – memorize for test.
Read this authenticated review
Anonymous | TrustRadius Reviewer
October 24, 2012

Highly customizable is both a plus and minus.

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

7
I have been through all admin classes and certifications. We also had 15+ people go through admin and advanced admin training. We had an advanced administrator trainer come to our location. Astadia does most of their training.
Read this authenticated review
Anonymous | TrustRadius Reviewer
October 24, 2012

The best CRM available

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

You can pay $3k for in classroom training – it is possible to get discounts

It costa $1k to attend dreamforce where they have pretty good training
Read this authenticated review

Salesforce Scorecard Summary

Likelihood to Recommend (2472)
8.3
Likelihood to Renew (48)
10.0
Usability (36)
7.5
Availability (27)
9.8
Performance (18)
9.0
Support Rating (32)
6.0
In-Person Training (11)
7.9
Online Training (15)
9.1
Implementation Rating (16)
9.4
Data Sharing and Collaboration (5)
8.3
Data Sources (5)
8.2
Product Scalability (2)
10.0

Feature Scorecard Summary

Customer data management / contact management (131)
8.9
Workflow management (125)
8.2
Territory management (101)
8.1
Opportunity management (129)
8.8
Integration with email client (e.g., Outlook or Gmail) (122)
8.2
Contract management (100)
8.2
Quote & order management (94)
7.8
Interaction tracking (110)
8.6
Channel / partner relationship management (87)
8.0
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (118)
8.2
Email marketing (99)
8.0
Task management (113)
8.4
Billing and invoicing management (37)
6.7
Reporting (72)
8.8
Forecasting (112)
8.4
Pipeline visualization (124)
8.9
Customizable reports (127)
9.0
Custom fields (124)
8.7
Custom objects (119)
8.8
Scripting environment (88)
8.3
API for custom integration (102)
8.7
Single sign-on capability (98)
8.8
Role-based user permissions (83)
8.9
Social data (84)
8.1
Social engagement (83)
7.9
Marketing automation (109)
8.5
Compensation management (71)
8.2
Mobile access (115)
7.8

About Salesforce

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads.  It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Categories:  Contact Management,  Sales Forecasting,  Customer Relationship Management (CRM)

Salesforce Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access

Salesforce Screenshots

Salesforce Integrations

123FormBuilder (formerly 123ContactForm), Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador, Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), Oracle Eloqua, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot, InsightSquared Sales Analytics, LeadLife, LoopFuse (discontinued), Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, Unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Aventri (formerly etouches), Makesbridge, Phonedeck, Mautic Marketing Automation, Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Centerprise Data Integrator, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Interactions Digital Roots (formerly ENGAGE), Blacklight, Acquia Platform, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Oracle Responsys, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, Paperless Proposal, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, Sendinblue, Quick Base, Lead Only

Salesforce Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No