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Salesforce Reviews

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2634 Ratings
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Score 8.4 out of 100
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Reviews (1-12 of 12)

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January 15, 2013

Dominant CRM leader.

Rob Gottschalk | TrustRadius Reviewer
Rob Gottschalk
Score 9 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

8
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training.
Read Rob Gottschalk's full review
March 10, 2015

Great contact management for sales and marketing.

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

9
We utilized a Train-the-Trainer model and then our Internal Training organization took over. Salesforce has excellent on-line training and many certified business partners who offer training and certification.
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October 28, 2012

Good product but needs strong administrator.

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

8
When I hire new developers, if I cannot find people w/the skills, I send to Salesforce training. They are pretty good.
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October 25, 2012

Lack of trend analysis is bane of my existence.

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

4
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business.
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October 24, 2012

Almost perfect!

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

8
It felt like they were teaching to a test. I would have liked more hands-on and less principles of security – memorize for test.
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October 24, 2012

Highly customizable is both a plus and minus.

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

7
I have been through all admin classes and certifications. We also had 15+ people go through admin and advanced admin training. We had an advanced administrator trainer come to our location. Astadia does most of their training.
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October 24, 2012

The best CRM available

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

In-Person Training

You can pay $3k for in classroom training – it is possible to get discounts

It costa $1k to attend dreamforce where they have pretty good training
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Salesforce Scorecard Summary

Likelihood to Recommend (2634)
8.4
Likelihood to Renew (48)
10.0
Usability (37)
8.7
Availability (27)
9.8
Performance (18)
9.0
Support Rating (33)
7.9
In-Person Training (11)
7.9
Online Training (15)
9.1
Implementation Rating (16)
9.4
Data Sharing and Collaboration (5)
8.2
Data Sources (5)
8.2
Product Scalability (2)
10.0

Feature Scorecard Summary

Customer data management / contact management (133)
9.1
Workflow management (127)
8.1
Territory management (102)
8.1
Opportunity management (131)
8.8
Integration with email client (e.g., Outlook or Gmail) (124)
8.3
Contract management (100)
8.4
Quote & order management (95)
7.7
Interaction tracking (112)
8.6
Channel / partner relationship management (88)
8.1
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (119)
8.3
Email marketing (99)
8.1
Task management (114)
8.4
Billing and invoicing management (37)
6.7
Reporting (73)
8.7
Forecasting (112)
8.5
Pipeline visualization (126)
8.9
Customizable reports (129)
9.1
Custom fields (125)
8.7
Custom objects (119)
8.8
Scripting environment (88)
8.3
API for custom integration (102)
8.8
Single sign-on capability (98)
8.9
Role-based user permissions (86)
8.9
Social data (84)
8.3
Social engagement (83)
8.1
Marketing automation (110)
8.4
Compensation management (71)
8.2
Mobile access (115)
8.1

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.
Categories:  Contact Management,  Sales Forecasting,  Customer Relationship Management (CRM)

Salesforce Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access

Salesforce Screenshots

Salesforce Video

Watch What if selling were smarter, and faster? Sales Cloud lets you focus on what matters most: your customer.

Salesforce Integrations

Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador Referral Marketing Platform (discontinued), Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot Marketing Hub, InsightSquared Sales Analytics, LeadLife, Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Makesbridge, Phonedeck, Acquia Campaign Studio (formerly Mautic), Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Astera Centerprise, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Blacklight, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, ClientPoint, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, Sendinblue, Quickbase, Lead Only, Oracle CX Marketing (formerly Oracle Marketing Cloud), Acquia Drupal Cloud, 123FormBuilder (formerly 123ContactForm), OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), LoopFuse (discontinued), Aventri (formerly etouches), Interactions Digital Roots (formerly ENGAGE), Oracle Responsys, part of Oracle CX Marketing

Salesforce Competitors

Salesforce Pricing

Starting Price: $5

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials$25.00Per User Per Month
Professional$100.00Per User Per Month
Enterprise$175.00Per User Per Month

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No