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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (237)
    8.5
    85%
  • Opportunity management (231)
    8.4
    84%
  • Customizable reports (229)
    8.1
    81%
  • Workflow management (228)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.7
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.6
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.4
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.7
Avg 7.1

Platform

7
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3227)

Attribute Ratings

Reviews

(76-100 of 369)
Companies can't remove reviews or game the system. Here's why
Antoine Chami | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Scenarios that are well suited I use to gather customers' requests throughout the year, request come indistinctly from several entities from my customer. I mean that an entity will send a request in march one in July and another in December. another entity will send four requestion in January and 2 in September. Salesforce is useful to help me regroup those requests and understand the strategy of the entity. I still have to import manually the data but as long as the data are structured you can then easily manipulate them afterward and give some intelligence to the business story. Bad scenario It is difficult to gather unstructured data to add them into Salesforce. While we have to deal with some unstructured data, the major work is to consolidate data write them, and sort them in Salesforce.
Score 10 out of 10
Vetted Review
Verified User
Salesforce is a wonderful tool for the Sales & Marketing teams. It helped us all work together and have an organized workflow with our reach out and organization of touchpoints with specific companies/customers. Salesforce is also impactful in organizing new opportunities within existing accounts as well, so our team is always up to date on making sure our customers are communicated within a timely manner. Overall, Salesforce helped our team increase engagement, lead generation, and most importantly, closed-won deals!
December 30, 2021

great CRM tool!

Score 9 out of 10
Vetted Review
Verified User
creating potential customers and contacts will help us keep track of their marketing and sales activities and engagement with us. salesforce.com has a great synching/integration with our marketing automation tools to handle data more seamlessly. merging duplicates and too much Account creation may be overwhelming for a regular user like me. Salesforce.com is also a great database to create campaigns and mark tasks priorities of qualified leads. it's great that we can load our data with no buffers even if it's a thousand or more. though for some, not everyone has the same access since mine has some limitations with fields update
December 28, 2021

Salesforce-Review

Score 9 out of 10
Vetted Review
Verified User
Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
December 24, 2021

Great reports!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Good for: Bigger organizations with many accounts to manage and more complex heavy lead gen activity that requires close management.
Not needed for: fewer accounts with longer business development timelines and simple revenue streams.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think Salesforce is best in class for its core operating features, like Sales & Service clouds. They are also very strong across almost every [offer] so while you may find a slightly better solution for a specific issue, they are really strong when you look at the platform and the robustness of solutions across a variety of business challenges. As the market leader, they also have excellent third-party application support and support integration with a variety of modern and legacy applications an enterprise is likely to have. The user experience is top-notch with robust mobile support and our admins like the ease of configuration that can be completed without developer support.
Vladimir Dimitrov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Salesforce is easy to use and [fast] to be implemented for most of the internal enterprise processes. It provides very well-designed solutions to communicate with different [branches] and good tracking for different items created. For some unique customer-specific activities like monitoring internal entries for specific changes, it is hard to customize.
Al Mubassir Muin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Salesforce.com is an excellent option for other businesses as well. Using Salesforce.com has made it easier for us to keep track of our customers. Having everything in one place makes it easier for us to get what we're looking for. It integrates many functions. There's also a cloud-based approach that's convenient to use at any time. I believe the reporting or dashboard could be improved in the future, especially since the Lightning version has some ambiguous filters.
November 24, 2021

Gets the job done!

Sameer Khan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
For example, [...] we needed it is when we had an opportunity and it was going through several stages and when we asked a rep where the opportunity was - there was no insight as to how and where the opportunity was. Therefore, with Salesforce we were able to get it done.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Although not all updates being in Salesforce are directly syncing to Marketo, the efficiency of how they both work together is still seamless. Pulling out reports for opportunities created is very helpful from the sales and marketing operations all the way to the executive levels. These reports provide the whole organization [with] an overview [of] where the company is currently at.
Aononna Tazin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Salesforce is essential for accessing client data. It's the most widely used CRM software on the market, and it has dramatically improved the efficiency of managing client accounts. It organizes leads, contacts, interactions, and other data. An extensive sales department or customer-facing unit would benefit from it. For a company to be successful, Salesforce is a must-have tool. Salesforce has a lot of competition, but none of them can match it. Everyone should try it. This tool's success depends on teamwork.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
It might be good for large organization with specific sales points. It's good for upper management to have consistency for all employees but the users can't customize it, but I guess it's by design to have bankers' rating and progress consistent across the board. It is so specific to our organization that I can't speak with general customer support - I have to find a banker who is an expert and try to figure out how to fix errors together. Always gotta brainstorm with peers to fix errors in dispositioning leads.
September 18, 2021

Salesforce.com Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is very helpful to our team because we can see all the information we need here unlike other tools. Just by creating a report and input the fields you need, you can see all the details. Just that sometimes Salesforce has a limit inputting some filters and it takes time to load and or download a file.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Some specific scenarios where Salesforce.com is well suited - it is well suited in mostly all areas of a sales cycle. The scenarios where the approvals of the deals and pushing them can all be done with just a push of a button, generating monthly progress reports, etc.
Some specific scenarios where Salesforce.com is less suited - small businesses with fewer number of customers or also businesses that does not need too many campaigns
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For managing individual sales, the profitability of accounts, comparison of ROI for targeted marketing, and promotions or bonus opportunity based on performance, this tool does it all and does it well.
Salesforce is still the number one force in the market for companies of all sizes and industries who are marketing services and tracking the growth of accounts and lead base.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce does what we need it to do. However, we have considered looking into alternatives. Mainly due to price. Salesforce can be expensive for a small team. We purchased it when we were larger so I think we've really just grown out of it for our current size. Also, I feel we always have a new account rep. There's lots of movement with personnel at Salesforce so we don't feel like we always get the best support.
Erik Viager | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce.com is well-suited for established organizations with a solid clientele roster and a dedicated Business Development and Account Team. I would not recommend Salesforce.com to small start ups as these organizations can get basic CRM functionality from free or much cheaper CRM platforms. But if a company is forecasted to grow, Salesforce.com is a great CRM to grow with. It is very customizable, but customizing the backend of the Salesforce.com CRM will require a Salesforce Administrator, someone with the experience to create the custom objects, etc., or a third-party consultancy to build the CRM to meet the unique business requirements.
Jason Carlage | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
For large sales organizations the analytics and reporting must be so valuable that it overshadows the difficulty of the end user to use the product. I've used several CRM's that are simple to navigate, easy to use and much more forgiving in terms of being able to make a mistake and quickly learn how to correct it. [SalesForce.com] does not fit into that category. I've used it at two organizations now and had the same experience. I do like that it has a clean look and I like the visualization elements in terms of tracking to goal.
Hans Hong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Running CRM, customer flows, just about anything is excellent. But it is still not really purpose built in ways that could replace a legacy or more expansive ERP system like Oracle. For example, invoicing and billing modules could be built in SFDC but would require some very heavy modification, whereas applications like Oracle and SAP already have an out-of-the-box ability to just hit the ground running.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I would say Salesforce is well suited to any company with a sales team, account managers, client service, etc. Salesforce could be more intuitive and user friendly, especially with functionality and changes. The fact that you have to purchase apps to do things the software should be able to provide can be disappointing.
Ron Toth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's basically impossible to be effective as a company without Salesforce. There are other competitors out there but honestly none that can hold a candle to salesforce. I would recommend to anyone - also - I would need to re-think working at a company that does not have salesforce yet as it's that important to the life of a salesperson.
Vítor Hugo Pacheco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is an almost ready-to-use tool when we're talking about a B2B web-based business, the structure of leads, contracts and interactions is well designed for this purpose.

However, if you run a B2C "old fashioned" business it needs a lot of customization so your customer journey/roadmap is well designed.
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