Salesforce

Salesforce Reviews

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Ratings and Reviews
(1-25 of 38)

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Erik Viager | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
2
We have two in-house admins, including myself. I am not certified, but have self-taught myself the back-end of Salesforce.com over the years of use. I would recommend that admins require the Salesforce.com Admin Certification.
John Cupoli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
1
No one in the organization had a full understanding of the capabilities. Having had 5 years with the platform I've self taught myself how to fully utilize a lot of the features that are often not used. Ideally, you want someone who has had a lot of experience in the system and has been trained on how to set up and maximize efficiency.
Todd Duclos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
You need to have at bare minimum a certified salesforce administrator. Then it is good to have a set of analyst to work with your business analysts, two to four is recommended and should scale to the size of your organization. Then you should have a couple of Salesforce developers, one to focus on Apex/VisualForce and one to focus on the web side (HTML5/JQuerry). Then you need a leadership person to manage the team and interact with your business leadership teams.
Kyle Dugger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
1
Certification training, multiple and varied experiences with scenarios and org set-ups, communication skills to be able to gather company requirements for the system and efficiently implement them in a way that will only upgrade the company's ability and never sidegrade.
Darrel Raynor | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
Script genius, database admin, workflow analyst, report writer, business analyst for requirements, project management to handle the hundreds of moving pieces.
Samantha Safin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
1
I am a solo admin for Salesforce, supporting all of our users. We have never had more than one admin at a time, although I have recently used the delegation feature to delegate some rudimentary admin privileges to a super user in the Client Services team. That allows me the freedom to deal with the metadata changes and large-scale updates, while the delegated can handle login issues or record ownership questions for his team (and his team only). Integration issues may also involve our HelpDesk, more specifically if there is a communication or server errors with an Outlook instance.
Jerry Clifft | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
2
We have two full time people who support Salesforce, the Admin and a Developer. The Admin assists the developer with everyday functions, trainings of users and requirement gathering for new features. The Developer does the heavy behind the scenes lifting, database type management and integration management etc....
Score 9 out of 10
Vetted Review
Verified User
Review Source
4
Four of our users are in house. They are the members of customer service, marketing and customer fulfillment. The other members are part of our sales team and are on the road. They mainly use the mobile version of the app while everyone else uses the desktop version to record leads.
Bonnie Hilory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
People who want to learn, want to understand the business logic or need do better in Salesforce. Workflows, dashboards, being able to measure your ROI are motivators to some of us and to others can be devastating. My experience is start with folks that will adopt and use it. People who need or appreciate having good tools will become champions. Those who dislike accountability or change may struggle or not even login. Or better yet, they will say I don't have a login (and yes, when we look they in fact logged in. Its all in the willingness to learn and having a positive attitude. The adoption and on-boarding of staff is often the biggest challenge. Salesforce is not just software. It is a platform or ecosystem, fully transparent and can truly help staff and volunteers work together if they believe they want to be amazing. Learned helplessness is often in a culture and so the challenge or root cause is you may have to change who is in the seat if current staff are not willing to adopt and learn and grow.
Score 9 out of 10
Vetted Review
Verified User
Review Source
1
Currently, just me. I'm the admin, so I troubleshoot when people have issues. For the most part, it's more of a process or continual training when we roll out new integrations or processes to improve reporting. We're not a super big company, so for now just one person is needed, and not needed all that often, either.
Score 10 out of 10
Vetted Review
Verified User
Review Source
4
There are four system admins, one certified admin for sales cloud and another certified admin for service cloud, two other admins have very deep knowledge of system. The system admin team supports my company Salesforce.com on all aspects of business needs from the CRM prospects.

Salesforce Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
78%
7.8
Customer data management / contact management (173)
83%
8.3
Workflow management (165)
78%
7.8
Territory management (135)
77%
7.7
Opportunity management (170)
83%
8.3
Integration with email client (e.g., Outlook or Gmail) (157)
72%
7.2
Contract management (130)
77%
7.7
Quote & order management (124)
76%
7.6
Interaction tracking (145)
80%
8.0
Channel / partner relationship management (116)
78%
7.8
Customer Service & Support (3)
85%
8.5
Case management (57)
90%
9.0
Call center management (43)
84%
8.4
Help desk management (47)
83%
8.3
Marketing Automation (2)
78%
7.8
Lead management (158)
80%
8.0
Email marketing (132)
76%
7.6
CRM Project Management (3)
74%
7.4
Task management (147)
75%
7.5
Billing and invoicing management (37)
67%
6.7
Reporting (109)
81%
8.1
CRM Reporting & Analytics (3)
83%
8.3
Forecasting (147)
81%
8.1
Pipeline visualization (162)
83%
8.3
Customizable reports (168)
85%
8.5
Customization (4)
81%
8.1
Custom fields (161)
83%
8.3
Custom objects (153)
83%
8.3
Scripting environment (116)
78%
7.8
API for custom integration (133)
80%
8.0
Security (2)
86%
8.6
Single sign-on capability (133)
84%
8.4
Role-based user permissions (123)
87%
8.7
Social CRM (2)
76%
7.6
Social data (105)
75%
7.5
Social engagement (104)
76%
7.6
Integrations with 3rd-party Software (2)
75%
7.5
Marketing automation (139)
76%
7.6
Compensation management (89)
74%
7.4
Platform (1)
77%
7.7
Mobile access (147)
77%
7.7

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Screenshots

Salesforce CRM - More than just a contacts database, Salesforce CRM is your centralized repository of customer information in the cloud.Salesforce Dashboards - Advanced reporting for Sales Executives, Sales Managers, or Service Managers allows you to keep a pulse on customer acquisition and satisfaction.Force.com Platform - More than a CRM or Service Application, Salesforce is a full cloud-based development environment supported by a rich ecosystem of integrated third-party application providers.

Salesforce Video

Salesforce Integrations

Salesforce Competitors

Salesforce Pricing

Starting Price: $25

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Essentials$25.00Per User/Per Month
Professional$75.00Per User/Per Month
Enterprise$150.00Per User/Per Month
Unlimited$300.00Per user/Per month

Salesforce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

How much does Salesforce cost?

Salesforce starts at $25.

What is Salesforce's best feature?

Reviewers rate Case management highest, with a score of 9.

Who uses Salesforce?

The most common users of Salesforce are from Mid-size Companies and the Computer Software industry.