Salesforce

Salesforce Reviews

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Ratings and Reviews
(1-25 of 279)

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Erik Viager | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We created a custom dashboard for the executive leadership team that shows opportunity investment versus revenue—visually representing ROI on an aesthetic and easy to understand dashboard.
  • We have made Salesforce.com the single source of truth for all things new business. Every activity (call, meeting, email, etc) is tracked in Salesforce.com on the respective opportunity and contract record. Final proposals and SOWs are also uploaded to the opportunity, making Salesforce.com the one-stop-knowledge-shop for every opportunity.
  • Our Salesforce was initially not implemented correctly and was not able to meet the ever-changing needs of our business. Working with a third-party consultancy, we were able to audit our changes in the sandbox environment before pushing them to production. Once pushed to production, there was zero disruption of business processes.
Jason Carlage | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • It's had a positive return for the company in that they can dive into individual rep accounts to improve the quality of conversations about opportunities
  • The reporting and analytics it provide have been positive and allow the company to better forecast, improving the ability to properly budget and plan
  • Salesforce requires a certain level of expertise on staff, so in addition to the cost of Salesforce there are payroll and training expenses required
Quentin Goin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Nichole Pelaez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Salesforce has had a huge impact on our company. Making us 50% more profitable since we can easily manage leads better and see where profitable opportunities lie.
  • Employee management and engagement are also easily trackable and have since made us more accountable to each other since everyone can see progress within their units in salesforce and it drives healthy competition.
Kurt Johansen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • The cost associated with Salesforce vs. how we used to do it as it relates to ROI is probably equal or negative. We had an older Access based system before this that worked, albeit slowly. But it worked. We didn't have to spend $4K to create a new layout view with automation behind it. We didn't have to spend 3 weeks building a report for a custom object. We didn't have to do anything to 'make' our CRM work for us.
  • The only reason we went to Salesforce was to get our Sales, Service, and Admin teams using the same platform. In the end, it made no real difference in operations or workflow. It was just a different window to view the data. But that new window cost around $200K over the span of a decade. Not worth it.
Kelly Cokorudy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • [Salesforce.com] is very much easy to customize and I am taking full benefit from its integrations and APIs, which allow me to connect any system irrespective of whether it’s cloud-based or not, or whether it’s an on-premises or a unified platform.
  • It has professional and responsive technical support.
Daniel Cooper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Better customer relationships have resulted to higher customer satisfaction.
  • Segmentation of lists for running specific customer marketing campaigns.
  • Nurturing potential and new customers and overall better customer retention.
Ron Toth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It has an immense impact on my overall business objective. I can't imagine working a sales job without having the ability to use salesforce. There is just no way to track the proper information without it.
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • We have spent a lot of money getting Salesforce set up by pros for what we wanted however it feels so cumbersome to use we just simply haven't adopted to using it.
  • Because you pay per seat and it isn't cheap I have yet to purchase more than one seat. This limits how I can have my VA help me from afar as she often needs to have a code sent to log in as me to help me with my needed tasks.
  • I haven't seen it pay for itself but to be honest I haven't put real effort into using it. I worry about scale ability and cost so hesitate to put real effort and time and resources towards building it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It will allow your Sales team to better manage their funnel so things don't fall through the cracks. This will directly impact your ROI.
  • You will have increased visibility from an executive level to allow you to make quicker and more accurate decisions.
  • Customer followup and status tracking will improve.

Salesforce Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
78%
7.8
Customer data management / contact management (173)
83%
8.3
Workflow management (165)
78%
7.8
Territory management (135)
77%
7.7
Opportunity management (170)
83%
8.3
Integration with email client (e.g., Outlook or Gmail) (157)
72%
7.2
Contract management (130)
77%
7.7
Quote & order management (124)
76%
7.6
Interaction tracking (145)
80%
8.0
Channel / partner relationship management (116)
78%
7.8
Customer Service & Support (3)
85%
8.5
Case management (57)
90%
9.0
Call center management (43)
84%
8.4
Help desk management (47)
83%
8.3
Marketing Automation (2)
78%
7.8
Lead management (158)
80%
8.0
Email marketing (132)
76%
7.6
CRM Project Management (3)
74%
7.4
Task management (147)
75%
7.5
Billing and invoicing management (37)
67%
6.7
Reporting (109)
81%
8.1
CRM Reporting & Analytics (3)
83%
8.3
Forecasting (147)
81%
8.1
Pipeline visualization (162)
83%
8.3
Customizable reports (168)
85%
8.5
Customization (4)
81%
8.1
Custom fields (161)
83%
8.3
Custom objects (153)
83%
8.3
Scripting environment (116)
78%
7.8
API for custom integration (133)
80%
8.0
Security (2)
86%
8.6
Single sign-on capability (133)
84%
8.4
Role-based user permissions (123)
87%
8.7
Social CRM (2)
76%
7.6
Social data (105)
75%
7.5
Social engagement (104)
76%
7.6
Integrations with 3rd-party Software (2)
75%
7.5
Marketing automation (139)
76%
7.6
Compensation management (89)
74%
7.4
Platform (1)
77%
7.7
Mobile access (147)
77%
7.7

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Screenshots

Salesforce CRM - More than just a contacts database, Salesforce CRM is your centralized repository of customer information in the cloud.Salesforce Dashboards - Advanced reporting for Sales Executives, Sales Managers, or Service Managers allows you to keep a pulse on customer acquisition and satisfaction.Force.com Platform - More than a CRM or Service Application, Salesforce is a full cloud-based development environment supported by a rich ecosystem of integrated third-party application providers.

Salesforce Video

Salesforce Integrations

Salesforce Competitors

Salesforce Pricing

Starting Price: $25

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Essentials$25.00Per User/Per Month
Professional$75.00Per User/Per Month
Enterprise$150.00Per User/Per Month
Unlimited$300.00Per user/Per month

Salesforce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

How much does Salesforce cost?

Salesforce starts at $25.

What is Salesforce's best feature?

Reviewers rate Case management highest, with a score of 9.

Who uses Salesforce?

The most common users of Salesforce are from Mid-size Companies and the Computer Software industry.