Salesforce Reviews

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Score 8.3 out of 100

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Reviews (1-25 of 231)

Anonymous | TrustRadius Reviewer
February 13, 2020

Salesforce in the Workplace

Score 8 out of 10
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Return on Investment

  • Too hard to build out and customize without a contractor.
  • The mobile app is horrible and does not work very well.
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Anonymous | TrustRadius Reviewer
February 11, 2020

with the help of Salesforce

Score 8 out of 10
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Return on Investment

  • Improved performance and increased annual revenue growth of 35%.
  • IT cost savings of 50% reduction in projects.
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Christopher Frometa | TrustRadius Reviewer
November 07, 2019

Super convenient way to manage my leads

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Positive: helps with time management, it's an easy to use interface that I spend at least 5-6 hours a day on.
  • Positive: has little things like reminders that are needed when dealing with over 300 accounts.
  • Negative: needs an easier way to just press save data, so I'm not spending time writing the same thing twice.
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Parker O'Very | TrustRadius Reviewer
September 20, 2019

One of the most robust CRMs out there

Score 9 out of 10
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Return on Investment

  • Everything marketing and sales runs through Salesforce. It pays for itself easily.
  • Because it is such a heavy platform, it takes a lot more setup, implementation, maintenance, etc. This means time and money. But the return we get from all of these efforts more than pays for itself.
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Anonymous | TrustRadius Reviewer
October 12, 2019

How Salesforce Transformed Us

Score 10 out of 10
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Return on Investment

  • ROI is most noticeable when you are able to consolidate disparate legacy systems and move all of their data from a local data center up to the cloud. You end up saving a ton of money that no longer needs to be spent on hardware, software, maintenance, IT, etc.
  • The recurring licensing model is not ideal when it comes to ROI impact, as the long term expenditure will be significant. However, the hidden cost savings that it brings due to a smoother running business is not something that should be ignored.
  • One of the main benefits is collaboration. The platform represents a "single source of truth" that can greatly enhance collaboration and data consolidation. This will impact ROI in ways immeasurable but there can be no doubt that the effects are there.
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Anonymous | TrustRadius Reviewer
November 18, 2019

The best CRM Platform

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • I am not in a position to know the figures involved.
  • I am not in a position to know the figures involved.
  • I am not in a position to know the figures involved.
  • I am not in a position to know the figures involved.
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Anonymous | TrustRadius Reviewer
November 13, 2019

Salesforce.com is great for any organization that wants insights into their customers

Score 8 out of 10
Vetted Review
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Return on Investment

  • Salesforce.com has been great for our organization. It has enabled us to support our customers better.
  • ROI has been achieved within the first few weeks since we able to up-sell new services to our existing clients.
  • We get a bird's-eye view of our business operations and a better perspective of our clients' needs.
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Anonymous | TrustRadius Reviewer
September 26, 2019

Excellent CRM tool

Score 9 out of 10
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Return on Investment

  • SFDC gives a good overview to the business leads of all the reps and their business reporting to them
  • It is easy to setup Salescalls and events
  • Easy to track opportunities
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Anonymous | TrustRadius Reviewer
September 17, 2019

Salesforce is a good tool for teams that are spread out across the world

Score 9 out of 10
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Return on Investment

  • It has streamlined our forecasting meetings through the use of dashboards.
  • It's easy to keep track of lost business/when to reignite lost opportunities.
  • Integrations with customer success tools have been good for communication and identifying ideal times for expansion.
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Anonymous | TrustRadius Reviewer
December 05, 2019

Salesforce is great for our organization

Score 9 out of 10
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Return on Investment

  • It's all positive when you can actually keep organized.
  • It's positive when you have someone cleaning and keeping data clean.
  • It's positive when you can keep your customer and sales teams to adhere to rules.
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Anonymous | TrustRadius Reviewer
November 01, 2019

Salesforce is the best!

Score 7 out of 10
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Verified User
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Return on Investment

  • Increased revenue through reporting (ie. closed lost)
  • Organization of territories and accounts
  • Data for contacts
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Feature Scorecard Summary

Customer data management / contact management (132)
9.0
Workflow management (126)
8.1
Territory management (102)
8.1
Opportunity management (130)
8.7
Integration with email client (e.g., Outlook or Gmail) (123)
8.2
Contract management (100)
8.3
Quote & order management (95)
7.7
Interaction tracking (111)
8.6
Channel / partner relationship management (88)
8.0
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (118)
8.2
Email marketing (99)
8.1
Task management (113)
8.4
Billing and invoicing management (37)
6.7
Reporting (72)
8.9
Forecasting (112)
8.5
Pipeline visualization (125)
8.9
Customizable reports (128)
9.1
Custom fields (124)
8.8
Custom objects (119)
8.8
Scripting environment (88)
8.3
API for custom integration (102)
8.8
Single sign-on capability (98)
8.8
Role-based user permissions (84)
8.8
Social data (84)
8.2
Social engagement (83)
8.0
Marketing automation (109)
8.5
Compensation management (71)
8.2
Mobile access (115)
8.0

About Salesforce

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access

Salesforce Screenshots

Salesforce Integrations

Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador, Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, Oracle CX Marketing (formerly Oracle Marketing Cloud), CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot, InsightSquared Sales Analytics, LeadLife, Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Makesbridge, Phonedeck, Mautic Marketing Automation, Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Astera Centerprise, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Blacklight, Acquia Platform, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Oracle Responsys, part of Oracle CX Marketing, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, ClientPoint, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, Sendinblue, Quick Base, Lead Only, 123FormBuilder (formerly 123ContactForm), OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), LoopFuse (discontinued), Aventri (formerly etouches), Interactions Digital Roots (formerly ENGAGE)

Salesforce Competitors

Borneosoft Payment Forms, ClinchPad, SAP CRM, RedHorse CRM, SalesExec, Sellf CRM, Second CRM, Zyprr Inc, Maximizer CRM, Claritysoft, NetSuite CRM+, WORK[etc], Keap (formerly Infusionsoft), Zoho

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No