Salesforce

Salesforce

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.2 out of 100
Top Rated
Salesforce.com

Overview

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers,...
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Recent Reviews

Industry standard CRM

10 out of 10
May 31, 2022
We use Salesforce as our CRM. Our sales reps are the main users. We have a few people in ops who work on the admin side of things. Our …
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great CRM tool!

9 out of 10
December 30, 2021
we use Salesforce.com as our CRM database to manage customer relationships/engagements and keep track of their activities with our …
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Salesforce-Review

9 out of 10
December 28, 2021
Used it for major ticket logging systems by end-users. There are so many small features that make your life so easy. The UI is really …
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Great reports!

9 out of 10
December 24, 2021
We use Salesforce as a CRM for service cases, to track wholesale accounts, and to manage D2C leads. We also rely heavily on reporting to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (184)
    8.1
    81%
  • Customer data management / contact management (188)
    8.1
    81%
  • Customizable reports (184)
    8.1
    81%
  • Workflow management (180)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Essentials

$25.00

Cloud
Per User/Per Month

Professional

$75.00

Cloud
Per User/Per Month

Enterprise

$150.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/form/sem/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Product Demos

How to Create Reports With SalesForce
07:41
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Features Scorecard

Sales Force Automation

7.7
77%

Customer Service & Support

8.6
86%

Marketing Automation

7.8
78%

CRM Project Management

7.4
74%

CRM Reporting & Analytics

7.9
79%

Customization

7.9
79%

Security

8.3
83%

Social CRM

7.7
77%

Integrations with 3rd-party Software

7.8
78%

Platform

7.9
79%
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Product Details

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Screenshots

Screenshot of Salesforce CRM - More than just a contacts database, Salesforce CRM is your centralized repository of customer information in the cloud.Screenshot of Salesforce Dashboards - Advanced reporting for Sales Executives, Sales Managers, or Service Managers allows you to keep a pulse on customer acquisition and satisfaction.Screenshot of Force.com Platform - More than a CRM or Service Application, Salesforce is a full cloud-based development environment supported by a rich ecosystem of integrated third-party application providers.

Salesforce Video

SalesForce is a popular CRM tool, and one of it's most notable features is report creation. New users may have a hard time creating these reports, though, so we walk you through the process step by step.

Salesforce Integrations

Salesforce Competitors

Salesforce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce starts at $25.

Borneosoft, ClinchPad, and RedHorse CRM are common alternatives for Salesforce.

Reviewers rate Case management highest, with a score of 9.

The most common users of Salesforce are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews

(1-25 of 293)
Companies can't remove reviews or game the system. Here's why
December 02, 2022

The best CRM available

Score 9 out of 10
Vetted Review
Verified User
  • Hard to quantify. Biggest savings are in headcount that would otherwise do administrative work.
  • I would have to have hired one or more analysts full time
  • We are lean in management overall as a company because we leverage our tools effectively.
Score 10 out of 10
Vetted Review
Verified User
  • It helped us in saving a lot of time by automating the workflow
  • ROI is somewhat satisfactory as it's serving its purpose but the pricing of this software is very high
  • It takes a lot of time for the implementation
  • Reporting is very detailed & can be customized
December 28, 2021

Salesforce-Review

Score 9 out of 10
Vetted Review
Verified User
  • Mobile automation
  • Security
  • Reporting and market analysis
  • LDAP - User bases access to different modules.
  • Helped in social engagement with clients.
  • Communication and emails are more easy and transparent.
December 24, 2021

Great reports!

Score 9 out of 10
Vetted Review
Verified User
  • We can react to trends in customer service faster, which saves us money.
  • We can provide inventory visibility to the entire company to improve sell-through and forecasting.
  • We can manage many lead streams and campaigns and scale up or down faster.
Score 10 out of 10
Vetted Review
Verified User
  • It has allowed us to give our sales professionals integrated visibility in a single platform their sales performance, our service performance to our customers, and the customer feedback at an account level.
  • The mobile support makes our sales team more effective and helps us capture data more consistently.
  • It has improved our case resolution time for Customer Solutions and provided a much easier-to-use experience for our agents.
Al Mubassir Muin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Proactive customer engagement has benefited the company by better understanding individual rep accounts and improving conversations about opportunities.
  • Customer-centric automation and better forecasting are made possible by the system's insightful reporting and analytics, a boon to the business.
  • Salesforce requires a certain level of expertise from its staff, so payroll and training expenses are needed in addition to Salesforce.
Aononna Tazin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Since we can better manage leads and see where good opportunities lie, we've seen a positive return for the company, which can now dive into individual rep accounts to improve the quality of conversations about options.
  • Its reporting and analytics have allowed the company to better forecast, improve, and track employee management. We are now more accountable because everyone can see progress in Salesforce.
  • We chose Salesforce to unify our sales, service, and administrative teams. In the end, it was just a different way to view data with no real impact on operations or workflow.
Score 10 out of 10
Vetted Review
Verified User
  • Ability to monitor performance across the team (I.e. promote top performers and eliminate underperformers)
  • Ability to better target underserved geographies
  • Ability to manage leads and prospective customer contact details and create a marketing database.
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