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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (239)
    8.6
    86%
  • Opportunity management (233)
    8.4
    84%
  • Customizable reports (231)
    8.2
    82%
  • Workflow management (230)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.7
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.5
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.7
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.5
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.8
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.1
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.8
Avg 7.1

Platform

7.1
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

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Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3228)

Attribute Ratings

Reviews

(176-200 of 359)
Companies can't remove reviews or game the system. Here's why
Bill Boykin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It allows us to keep records of what works and what doesn't allowing us to adapt to circumstances and improve constantly.
  • It loads quickly whenever a customer calls in, allowing a quick response and quick verifications.
Kevin Knudsen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Because we've been able to accurately forecast this has provided us with a closer pipeline to closed deals percentage.
  • We've been able to reach a broader audience by pulling in contacts and leads and working through an organized process.
  • By having total visibility into what's transpiring across the business with Salesforce, we have a team that is focused and can apply their efforts to goals that everyone sees.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Positive: Our entire company is more aligned because the right people have access to records while also having the correct permissions.
  • Positive: we can integrate with our partners who also use Salesforce, while still complying with regulations like FERPA by managing user permissions.
  • Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Well, I'm not really the person to answer this question but I know that our entire workforce is now using it and so far what I'm hearing is positive.
  • For my particular team, it provides us with the numbers we need.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • When attempting to switch, there has been an adjustment period; instead of dealing with that, I've continued to use the classic version.
  • Ultimately we'd like to create a custom view for our team which will help with user adoption.
  • The UI has improved greatly, so it's a lot nicer to work within the Salesforce environment once you adjust to the change.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It cuts down staff time jumping between different tools. Communication and data records are all in one place.
  • Doesn't require additional on-site security for data because all data is cloud-based.
  • Very easy to build reports to track staff performance live.
Yvette Montague | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I would say that data entry time (leads and new contacts) has been reduced by 50% easily. Time spent prepping for discovery calls has been reduced by 10% since Lightning serves up information about the business.
  • Checking the pipeline is a lot faster. In Classic, you can only add 3 components to the home page. Lightning gives you a lot more flexibility to add key KPIs to the home page to manage the business.
Doug Duff | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Salesforce has allowed us to have a clear view of our pipeline and where we sit as an organization vs. targets.
  • It enables us to keep current opportunities with potential customers in the forefront of our mind and using tasks as reminders to follow up
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • I do not have enough data to assess the overall ROI.
  • I do think it has helped us. Most everyone is familiar with it. But sometimes it can lead to busy work which slows teams down.
  • Our company is growing, so it has had some impact for sure.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It has taken us from 3 databases plus a file cabinet to housing all of that information in 1 database.
  • The universal search function is wonderful when a client calls in without all of the information, the search allows us to find the info they need fast.
  • There are lots of reporting options, we can track and measure almost anything and everything
Mark Evans | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Easier to forecast which helps with sales predictability
  • Negative ROI in the fact that we are wasting time switching between both versions to accomplish tasks that were easily completed on Classic alone
  • Positive ROI in the amount of time spent editing information on a contact, opp, lead, or account page, etc.
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