Salesforce Reviews

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2634 Ratings
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Score 8.4 out of 100

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Reviews (1-25 of 27)

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June 03, 2015
Kyle Dugger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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August 19, 2015
April Barclay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

9
They always advise of maintenance windows which never interrupt daily processes and I have only experienced 1 outage in my 5 years of working with SF which was resolved in less than 10 minutes.
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January 15, 2013
Rob Gottschalk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Reliability and Availability

10
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Read Rob Gottschalk's full review
November 11, 2015
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
On the last 12 months scale, I didn't encounter any unplanned outage or application errors. Sometimes the SFMC (Exact Target) is a little slow during noons, but it is understandable.
Planned outages are adequately pre-notified on the login and via separate email alerts.
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March 13, 2015
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
Salesforce does a great job with their scheduled maintenance. I have not faced any downtime at all.
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November 19, 2012
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

9
Very good uptime. Planned downtimes are shown well in advance. trust.salesforce.com documents everything publicly.
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November 13, 2012
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Reliability and Availability

10
• Very reliable. Upgrades are generally made at night or weekends. Minimal disruption
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October 26, 2012
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Reliability and Availability

10
It is very good. We have just experienced scheduled downtime.

At one point they moved one of our development instances and we got 2 months notice.

We have never had an issue with system down without prior notice.
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October 24, 2012
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

9
For an application this large and complex it’s very good. There have been a couple of down times, but it has never disrupted our business to a major degree.

There are only a couple of configuration changes that require them to take your instance offline and that is known downtime. An example, is when we turned on multicurrency.
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October 24, 2012
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Reliability and Availability

10
Very good – almost 100%. With their latest release mechanism, really no downtime.
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Feature Scorecard Summary

Customer data management / contact management (133)
9.1
Workflow management (127)
8.1
Territory management (102)
8.1
Opportunity management (131)
8.8
Integration with email client (e.g., Outlook or Gmail) (124)
8.3
Contract management (100)
8.4
Quote & order management (95)
7.7
Interaction tracking (112)
8.6
Channel / partner relationship management (88)
8.1
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (119)
8.3
Email marketing (99)
8.1
Task management (114)
8.4
Billing and invoicing management (37)
6.7
Reporting (73)
8.7
Forecasting (112)
8.5
Pipeline visualization (126)
8.9
Customizable reports (129)
9.1
Custom fields (125)
8.7
Custom objects (119)
8.8
Scripting environment (88)
8.3
API for custom integration (102)
8.8
Single sign-on capability (98)
8.9
Role-based user permissions (86)
8.9
Social data (84)
8.3
Social engagement (83)
8.1
Marketing automation (110)
8.4
Compensation management (71)
8.2
Mobile access (115)
8.1

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access

Salesforce Screenshots

Salesforce Video

Watch What if selling were smarter, and faster? Sales Cloud lets you focus on what matters most: your customer.

Salesforce Integrations

Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador Referral Marketing Platform (discontinued), Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot Marketing Hub, InsightSquared Sales Analytics, LeadLife, Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Makesbridge, Phonedeck, Acquia Campaign Studio (formerly Mautic), Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Astera Centerprise, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Blacklight, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, ClientPoint, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, Sendinblue, Quick Base, Lead Only, Oracle CX Marketing (formerly Oracle Marketing Cloud), Acquia Drupal Cloud, 123FormBuilder (formerly 123ContactForm), OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), LoopFuse (discontinued), Aventri (formerly etouches), Interactions Digital Roots (formerly ENGAGE), Oracle Responsys, part of Oracle CX Marketing

Salesforce Competitors

Salesforce Pricing

Starting Price: $5

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials$25.00Per User Per Month
Professional$100.00Per User Per Month
Enterprise$175.00Per User Per Month

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No