Salesforce Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
2384 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 27)

Kyle Dugger profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Read Kyle Dugger's full review
April Barclay profile photo
August 19, 2015

Salesforce Strong

Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

9
They always advise of maintenance windows which never interrupt daily processes and I have only experienced 1 outage in my 5 years of working with SF which was resolved in less than 10 minutes.
Read April Barclay's full review
Rob Gottschalk profile photo
January 15, 2013

Dominant CRM leader.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Read Rob Gottschalk's full review
No photo available
November 11, 2015

2 Hats Salesforce User

Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
On the last 12 months scale, I didn't encounter any unplanned outage or application errors. Sometimes the SFMC (Exact Target) is a little slow during noons, but it is understandable.
Planned outages are adequately pre-notified on the login and via separate email alerts.
Read this authenticated review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
Salesforce does a great job with their scheduled maintenance. I have not faced any downtime at all.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
It is very good. We have just experienced scheduled downtime.

At one point they moved one of our development instances and we got 2 months notice.

We have never had an issue with system down without prior notice.
Read this authenticated review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

9
For an application this large and complex it’s very good. There have been a couple of down times, but it has never disrupted our business to a major degree.

There are only a couple of configuration changes that require them to take your instance offline and that is known downtime. An example, is when we turned on multicurrency.
Read this authenticated review

Feature Scorecard Summary

Customer data management / contact management (128)
8.9
Workflow management (122)
8.3
Territory management (99)
8.2
Opportunity management (126)
8.8
Integration with email client (e.g., Outlook or Gmail) (119)
8.2
Contract management (98)
8.2
Quote & order management (91)
7.9
Interaction tracking (107)
8.7
Channel / partner relationship management (86)
8.0
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (116)
8.1
Email marketing (96)
8.0
Task management (110)
8.4
Billing and invoicing management (37)
6.7
Reporting (69)
8.7
Forecasting (110)
8.4
Pipeline visualization (121)
8.9
Customizable reports (124)
8.9
Custom fields (121)
8.7
Custom objects (116)
8.7
Scripting environment (85)
8.3
API for custom integration (99)
8.6
Single sign-on capability (96)
8.8
Role-based user permissions (80)
9.0
Social data (82)
8.0
Social engagement (81)
7.7
Marketing automation (106)
8.7
Compensation management (70)
8.2
Mobile access (112)
7.7

About Salesforce

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads.  It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access

Salesforce Screenshots

Salesforce Integrations

123FormBuilder (formerly 123ContactForm), Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador, Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), Oracle Eloqua, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot, InsightSquared Sales Analytics, LeadLife, LoopFuse, Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, Unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Aventri (formerly etouches), Makesbridge, Phonedeck, Mautic Marketing Automation, Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Centerprise Data Integrator, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Interactions Digital Roots (formerly ENGAGE), Blacklight, Acquia Platform, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Oracle Responsys, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, Paperless Proposal, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, SendinBlue, Quick Base, Lead Only

Salesforce Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No