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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (237)
    8.5
    85%
  • Opportunity management (231)
    8.4
    84%
  • Customizable reports (229)
    8.1
    81%
  • Workflow management (228)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.7
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.6
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.4
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.7
Avg 7.1

Platform

7
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3228)

Attribute Ratings

Reviews

(51-75 of 342)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is the hub for all of our accounts, contacts, opportunities, contracts/quotes and everything we do. The challenges that I see are that with so many verticals, teams, and moving parts using it and having fields and workflows added to it, that it has become a monster with pages and pages of fields that we don't use but others do. The result is that anything we need to accomplish takes place in SFDC and it takes a lot time, frustration and training to get things done. Also, every backoffice request requires a case which means that there are so many cases that we put a limited number of individuals in charge of assigning them. This creates a backlog and more delays.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Salesforce every day to manage the enterprise accounts that I manage, along with activity within the account, forecasting, revenue projections and communication amongst fellow team members. In addition, I use Salesforce for regular reporting and management of marketing activity to my existing accounts for renewal and upsell opportunities. The business problems the solution solves is around overall management of pipeline and forecasting along with account management and license management.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Salesforce for all of our reporting, contact and lead management in marketing, customer success and sales. A big piece of the pie is campaign management and data aggregation. We tie the campaigns to a lot of our integrations, too. Salesforce is the Hub of our company and we couldn't live without it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Salesforce.com to track our constituents from donors to program participants in Haiti. We track every donation in Salesforce and use the Nonprofit Starter Pack. We also use Salesforce.com to track the training programs we deliver. Salesforce.com for nonprofits is great because it is free for small organizations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Salesforce.com as a customer relationship management software. We moved our email marketing over to Salesforce, and are in the process of adding our event registration, customer support/frequently asked questions (we provided answers to basic home and gardening questions), and other services to Salesforce. We want everything in one place so that we have a holistic view of our audiences and one platform for employees, streamlining processes and being more efficient while also better serving our audiences.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used across the whole organization to facilitate customer outreach and contact and drives sales. It helps a company understand its business performance in a whole new way. I find it to be the most user-friendly platform that I have encountered as CRM has made its way into the business world.
Bryan Parry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SFDC is used by the majority of the organization - all of Sales plus much of PS, Acct, Finance, etc. It also plays a key role in reporting data related to our Sales for Operations, Product, and Engineering. As that is the system where we record all of our new sales, we also use it to initiate other workflows in downstream systems thru integrations.
Score 10 out of 10
Vetted Review
Verified User
SFDC is currently used by my organization to track all aspects of the sales cycle and is instrumental in forecasting for the overall health of the business. Not only do sales touch this tool on a daily basis, but the finance, marketing and legal touch the platform frequently to help streamline work processes.
January 26, 2023

Force of Sales.

Score 9 out of 10
Vetted Review
Verified User
This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help our organization manage customer accounts, track sales leads, conduct and monitor marketing campaigns, and provide service post-sale. Salesforce lightning experience is an upgraded CRM version of Sales Cloud that streamlines our sales cycle by allowing all our sales reps to generate and follow up on leads, manage account activity, track the status of each campaign, and create reports without a hassle.
November 07, 2022

Salesforce.com review

Score 1 out of 10
Vetted Review
Verified User
Salesforce.com has been entirely unusable for our business, is hugely expensive, the customer service is terrible, and when a Marketing Manager purchased additional licenses rather than transferring some, Salesforce have locked us in to THREE year contracts on the additional DISUSED licenses and have been trying to make us swap to a marketing automation system to use the funds. It is very clunky, very expensive, they are totally inflexible, and I would recommend any other company over Salesforce. Absolutely appalled and by far worst company I have ever dealt with.
Score 1 out of 10
Vetted Review
Verified User
We joined Salesforce to gain a full business solution for our sales team. What we were promised and what we received were not the same. The Kanban board is completely unusable and outdated compared to even the most simple sales software out there and Salesforce does not seem to have the understanding or interest in learning how sales teams use this.

Furthermore, they do not respect businesses that wish to cancel once they see major flaws in their system and force them to continue to use their system and not leave their contract amicably. As well, they do not accept cancellation emails and requests and instead force you to go through a number of different hoops just to not auto-renew which include making you go through a few websites to find a cancellation email which then asks you to respond a few different times with set 'cancellation clauses' which they never seem to receive forcing you to do it again and again - all taking away valuable time from businesses.
October 06, 2022

Salesforce.com Review

A. Kıvanç Güler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce.com [is] placed in the heart of the sales business [as a] daily main forecasting tool. Embedded reports and top management filters, Salesforce.com [can] facilitate company-wide sales numbers. Best place for communication between business partners and the vendor about lead generations and sales process iterations with incentive management.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Salesforce every day to keep track of all my tasks. It keeps me on top of my work. I use it to record everything about an account and/or contact. It is our single source of truth within all the tools the company uses. It really keeps things organized when used correctly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I used Salesforce with a few different companies. We used it for our sales tracking and customer communication. We also use it to manage our mailing lists, tasks for individual sales reps, and to provide feedback to our sales team with regards to completing tasks and tracking revenue goals etc. It's a very user friendly CRM that I would recommend.
Score 10 out of 10
Vetted Review
Verified User
We use Salesforce as our CRM. Our sales reps are the main users. We have a few people in ops who work on the admin side of things. Our primary use case for Salesforce is tracking sales activities and results.
Luis Amelinckx | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce CRM has given us: - visibility of leads, prospects, and customers - a good understanding of pipeline and forecast management - the ability to track customers' interactions and bring fluent communication - the ability to create customized reports and friendly dashboards - an amazing insight into the metrics or KPIs more important for the organization - the versatility and scalability needed for company growth - a capability on integration with other platforms (MapAnything, Groove, Five9, etc.)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce CRM allows me to manage my book of business. It helps me stay organized, manage the leads we get, build reports for forecasting and helps us collect the data we need to make business decisions. It allows me to record my activity with how many calls and touchpoints I do to each person I am working with!
Chauntée Nicole Clark | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I use Salesforce to make notifications to other team members about customer implementation journeys. I use it to denote if a customer is launched or not launched. I also denote whether I am experiencing complications with a customer. Salesforce really captures the data from the initial sales calls and that data transfers to ChurnZero which helps me dictate what implementation a customer should be in.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Prospecting, tracking activity & prospect interaction, housing contacts, keeping notes on my accounts, performance KPIs, quota & pipeline attainment.

Business Problems: organization, activity tracking, one-stop-shop for all accounts.
Gabriela Mello | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In my organization, we use Salesforce CRM to manage our client's pipeline and the funnel of sales that we are following with clients. It helps us to have a forecast about what we are going to sell and predict what we have to do to reach our goal of sales. It really helps us to have dashboards that show our activities, opportunities, leads to talk, etc. It solves the problem to manage our opportunities and analyze how we are doing our job and what we have to do to reach the amount we need.
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