Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
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What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
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Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
4 videos
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
Cloud
Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform
- Artesian
- Ortto
- PROS Smart CPQ
- Demandbase One
- eTrigue DemandCenter
- Genoo
- HubSpot Marketing Hub
- Mediafly Intelligence360
- LeadLife
- Kantata PS Cloud
- Adobe Campaign
- Net-Results
- Oktopost
- Salesforce Marketing Cloud
- Aprimo
- unbounce
- Woopra
- Yesware
- Zuora
- ActiveDEMAND
- Lead Liaison
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Mautic (open source)
- Zoho Creator
- Celoxis
- BiznusSoft HR
- FieldService360
- Astera ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- SAP CPQ
- Blacklight
- Right On Interactive
- SnapEngage
- Boingnet
- Sage Intacct
- Projector PSA
- Wrike
- MindTouch
- Fathom
- Sharpen Contact Center Platform
- ClientPoint
- AWeber
- QuoteWerks
- Mycroft Assistant
- Square 9 Softworks
- Help.com
- Brevo
- Quickbase
- Lead Only
- Oracle Marketing
- Acquia Digital Experience Platform
- 123FormBuilder
- OneSpan Sign
- Aventri
- Interactions Digital Roots
Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(3225)Attribute Ratings
Reviews
(151-175 of 374)Companies can't remove reviews or game the system. Here's why
November 13, 2019
For the professional CRM
- Very easy to learn and operate
- Easy to integrate with a variety of systems
- Plenty of online training
- It has so many features that although easy to learn does have a fairly steep curve.
November 13, 2019
Salesforce.com is great for any organization that wants insights into their customers
- Great for client relationship management.
- Lots of customization and can be custom tailored to your exact needs.
- UI is well laid out and easy to use and understand.
- Vast array of 3rd party integrations.
- Technical support is not too great if you don't splurge on developer support.
- When your contract ends constant hassling with sales increases.
- Can tend to have performance issues and be slow to load.
November 07, 2019
Super convenient way to manage my leads
- Extremely user-friendly interface—easy to learn.
- Very customizable: add fields that would be relevant to why you're using Salesforce in the first place.
- Lead history that's logged and dated to refer back to on future conversations.
- I wish it had an easier way to save data once writing it, could get done writing a paragraph and if you forgot to press save you would have to do it all over again
November 01, 2019
Salesforce is the best!
- Reporting
- Pipeline management
- Internal communication
- Down time/slowness
October 12, 2019
How Salesforce Transformed Us
- Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
- Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
- The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.
- Anyone will tell you that it's expensive, and that is true. However, like many things in life, there are things to go cheap on and things worth spending the money on. It really is the Cadillac of cloud platforms.
- Salesforce keeps pushing their Lightning experience platform, and while it is faster it is also missing some of the features still only available in classic mode. They need to do a better job of addressing those missing features, as no customer should lose features when upgrading to a newer version of anything.
- I wish they would hold Dreamforce in different cities. It's such a great conference but sometimes making it out to San Francisco is difficult at best.
September 27, 2019
Salesforce will help your sales team succeed!
- Security cases are used to address customer security questions.
- Customer account sales tracking - easy to monitor and improve our processes.
- Support tickets - our main use, used to address customer problems.
- Better search - it is quite difficult to find exactly what you’re looking for based on a simple search.
- Faster load times - can be slow and glitchy at times.
- More options for security cases - the unique options such as a drop-down box are not too flexible.
September 26, 2019
Excellent CRM tool
- The reporting tools are easy to use and publish
- The business can see all the accounts easily
- The reps can easily use the platform and get paid based the business they bring in. It motivates them to do more business.
- Survey on Salesforce can be free integration provided in the tool itself
- Multi level picklist is a pain to maintain
September 26, 2019
Salesforce is great!
- Customer profile management.
- Ability to track pipeline and opportunity creation.
- List views to see customers based on specific parameters.
- List duplication and editing are sometimes difficult.
- There are sometimes issues with dashboards and how information is displayed.
- Exporting of documents sometimes does not translate to Excel, Word, etc.
September 20, 2019
One of the most robust CRMs out there
- Customizability. It is built to cater to just about any CRM need.
- Integrations. Everything integrates with Salesforce.
- Robust. It's like the Hulk of CRMs.
- Workflows. If you have too many workflows on the same object, it doesn't seem to be able to handle them all. Every now and then, some just don't work.
- Complex. It is not an easy system to get going.
- Partner solution. It is not a great PRM tool.
- It's not built for ABM. They way the lead and contact and account objects work, it's just not great for ABM. There are certainly ways around it, but it is built on a lead-based marketing and sales mentality. In today's B2B world, this is archaic. The top-down strategy of ABM is just the way to go.
September 17, 2019
Salesforce is a good tool for teams that are spread out across the world
- A central location for all of our information.
- Offers the ability to create and arrange dashboards to track metrics.
- Offers the ability to run meaningful reports.
- Loading times can be quite slow.
- When I am trying to edit information, it often takes a while to load the edit screen and a long time to save it when I'm done editing.
- There are a lot of cluttered views.
August 27, 2019
Increases the reach of accessibility
- We can create our own report pulls depending on the specific data we want, and filter them as needed.
- We can create forms that are easily used by others to enter data into the system.
- Access can have multiple layers and they are easy to set up.
- Not everyone knows how to code with HTML, so this can be challenging depending on who's having to use it.
- If a member forgets their password, it's not always easily retrievable.
- Going back to edit data doesn't always get logged.
August 14, 2019
Clearly a leading CRM in the marketplace
- User-friendly.
- Streamlining and visibility.
- Intuitive.
- Overwhelming at times.
- Hidden information.
- Hard to fine-tune.
August 01, 2019
Salesforce is a sales booster
- Track sales opportunities.
- Give complete information to Salesforce when they visit customers.
- Allows finance to see the forecast of the year.
- Still some problems in interface with SAP.
- Missing approval steps for sensitive information.
- Chatter is not as user friendly as other instant messengers.
July 23, 2019
Salesforce App Cloud: Great stuff! Better Apps!
- Tracks deals and their stages.
- Helps with travel expenses with the correct apps installed.
- Helps store prospect numbers and emails.
- Loading times are sometimes not ideal.
July 14, 2019
Salesforce Commerce Cloud Gets My Recommendation
- Ease of use.
- One place for data and sales reporting results.
- It's used across multiple departments in the organization.
- A lot of training is required for system enhancements.
- Data reporting can be enhanced.
- Tracks funnel progress with prospects
- Records all historical activity within accounts and for prospects
- Integrates really well with other platforms like LinkedIn Sales Navigator, Marketo, Zoom info, etc.
- Some features can be redundant if not tailored correctly by the salesforce admin
- Can sometimes be painful to close a deal quickly when too many fields are required to be filled out
- Many integration points can also cause an increase in bugs
- Much more modern feel than it's predecessor.
- Allows you to quickly update many contacts at a time.
- Very robust reporting functionality.
- It could be more clear in how to customize specific pieces of reports & dashboards.
- So much functionality that goes unused due to not knowing it exists.
- With so many options to customize, sometimes it just gets too "busy".
June 13, 2019
Salesforce is number one in the business!
- Monitors and tracks customer interaction.
- Allows easy access to customer records for all departments for a seamless transition.
- Easy integration with all other apps and programs.
- Easily customized which makes for a difficult transition from job to job—you may know Salesforce, but it will be different everywhere.
- The bare-bones app is not as intuitive as a customized version.
- Upgraded and faster User Interface
- Lightning Provides users access to Einstein (Wave) Analytics reporting
- New Features added to Inbuilt Salesforce Objects
- Data.com Clean: Clean leads with company data is available only with Lightning
- Users can’t schedule dashboards in Lightning Experience.
- Folder sharing setup isn’t available in Lightning Experience.
- The Service Console in Lightning Experience doesn’t yet have full parity with the Service Console in Salesforce Classic.
- User-friendly platform.
- Great search functionality, can easily search by email, name, phone number, etc.
- A great option to include comments and notify other users.
- While it is user-friendly for the basics, it is trickier to figure out how to build out new categories.
- It is tricky to configure pre-recorded voicemails.
- The call dashboard could be more user-friendly.
May 31, 2019
Salesforce Lightning is the way to go!
- There are graphs that are created based on my data.
- The information I input is stored in an organized matter.
- There are options for every piece of data I would like to input.
- Expensive.
- My dashboard is locked and I can't view it most times.
- Nothing else!
May 24, 2019
Lightning SalesForce
- Time management, since you can search by name, address, number, location, member ID.
- Fast, since you need fewer than 10 seconds to find the files you need, store them, and sort them out at any moment.
- Reliable since you can store unlimited amounts of data, and it has a huge backup if something ever happened.
- Some additional features could be added, such as voice recognition for searching.
- When someone calls, let the correct folder open at the same moment.
- Account management communication.
- Triggering automated tasks.
- Ease of locating account details and information.
- Push more relevant details when following an account.
- Some notifications are not timed properly. This probably has more to do with internal programming.
- User permissions by our organization are too locked down which makes updating contact and customer information less accurate.
April 16, 2019
Powerful tool
- Robustness and customization aspects
- Reporting with analytics
- User-friendly
- Lots of out of box functionalities
- Expensive for smaller companies
- Not mobile friendly
- Some data models are designed properly compared to Oracle
April 11, 2019
Data management made (kind of) simple!
- Due to the nature of Salesforce, it is highly customizable. You can build out the platform to create any number of fields and manage data in a way that is effective to your organization.
- There is an app that you can download that makes it simple to take the data on the go. There have been many times where I have to look up some information and have no access to a computer.
- Creating reports and dashboards with my data helps me visualize the progress we have made so far. It also lets me send reports to various stakeholders that are pulling the information I need automatically.
- Although Salesforce is highly customizable it requires knowing extensive knowledge about the database and the way it functions. This means we had to hire consultants to create a framework for us that we could then use. It means we also retain someone as consultants throughout the year for changes because we cannot afford to have a full-time staff member who knows the ins and outs of the database.
- The same can be said for generating reports. It took me a few months to really understand how to generate the reports I was looking for. It requires knowing a bit about the way fields are connected and working from there. I've learned that practice is key. Additionally, we had our consultants teach some staff how to pull reports as well.
- I primarily use Salesforce to track donor information. Since it is not specifically a donor management database there are some features that are missing that I know other platforms do have. For example, I can't batch upload acknowledgment letters to certain donation records as you can in Raisers Edge, etc.