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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (237)
    8.5
    85%
  • Opportunity management (231)
    8.4
    84%
  • Customizable reports (229)
    8.1
    81%
  • Workflow management (228)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.7
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.6
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.4
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.7
Avg 7.1

Platform

7
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3227)

Attribute Ratings

Reviews

(51-75 of 369)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Activity tracking
  • Opportunity management
  • Contact management
  • Creation of reports could be more clear and easier to use
  • Price quote functionality can be difficult for non-standard use cases
  • Chatter functionality could have more tools, including an easier way to cut and paste graphics (screenshots)
Dee Moore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Relevant news pertaining to Accounts in our database which we can share on Social media
  • Easy to convert an opp to a Project and add stakeholders
  • We manage Campaigns for our events like dinners and networking events. Easy to manage the RSVPs
  • Uploading files to share with the Team
  • Remove the Authenticator and go back to passwords. That one recent change has made some of my team members seek alternative CRMs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer relationship management.
  • Data insights.
  • All services in one software.
  • It's complex, learning it isn't intuitive for our new users.
  • Onboarding is labor intense (e.g. dedicated personnel).
  • There are add-on softwares in order to get all the solutions we need.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Interfaces well with other existing software platforms.
  • Intuitive and user-friendly.
  • Easily adaptable modules.
  • Customer support
  • More adaptability to businesses needs and requirements.
  • Better interface with remote call software/call quality.
Bryan Parry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It is very flexible - can be customized to fit many unique use cases and workflows.
  • The reporting is robust and flexible. Lots of useful data can be pulled out of there.
  • You can easily customize the system to the many different users you have. Using separate profiles, you can customize what they see and how they see it.
  • With the flexibility comes complexity. You NEED multiple SFDC admins in order to use this in a large org.
  • Unrelated to the platform, we've had mixed results with some of Salesforce's approved partners.
  • We're finding ourselves limited on the number of rollups, and it's surprisingly difficult to get rid of old, unused rollups.
Score 10 out of 10
Vetted Review
Verified User
  • Customizing to suit your sales organizations needs
  • Extreme detail in pulling reports that are pertinent to individual reps as well as the entire business
  • Seeing how company is faring month to month with sales
  • It would be helpful to have better calendar integrations as well as 3rd party integrations.
  • Upon selling the platform to a business, having some preset reports/dashboards built out for reps from the get go.
January 26, 2023

Force of Sales.

Score 9 out of 10
Vetted Review
Verified User
  • Keep our company organized.
  • Respond quickly to leads & existing customers.
  • Scale the business easily.
  • Track sales deals.
  • Not the best for startups.
  • Customer support.
  • Very expensive.
December 02, 2022

The best CRM available

Score 9 out of 10
Vetted Review
Verified User
  • It is the best CRM system available
  • It is the easiest platform to drive adoption amongst your user base
  • There are no gaping holes compared to other options
  • Whenever you need to do integrations and customizations or go hard core on reporting your investment level jumps up significantly. You can however do 80%+ with configuration vs. customization.
  • Over years, Salesforce.com has expanded from sales into areas like marketing and support and those areas are less mature.
Score 1 out of 10
Vetted Review
Verified User
  • Charges a lot
  • Zero implemetation support, you have to go through mediocre third party services
  • Has terrible customer support
  • Kanban Board - make it actually usable
  • Import of leads into your system, help businesses do this - don't just outsource
  • Make ALL information able to be imported
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Customizable
  • Organization
  • Easy to use
  • It would be nice if the customization was a little easier to navigate
  • Merging duplicate accounts or contacts doesn’t always go as planned
  • You need someone very knowledgeable to be an administrator
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automating the sales process in stages.
  • Better user experience and functionality compared to other CRM's I have used personally.
  • Very easy to manage nurture campaigns for a lot of users.
  • I preferred the classic mode that was changed and made it where I would have to click multiple buttons to figure out how to accomplish the task at hand.
  • I found with the extension and some tech issues, it wouldn't track emails periodically in Salesforce.
Score 10 out of 10
Vetted Review
Verified User
  • Creating reports
  • Customizable fields
  • Building dashboards
  • Reporting feature can be buggy (when dragging and dropping)
  • Lead and contact objects seem redundant
  • Sync issues with marketing automation
Score 1 out of 10
Vetted Review
Verified User
  • I haven't seen any software that does so many things this poorly
  • UI is not intuitive at all
  • Guess a monopoly in the space really means shit design and you can get away with it
  • Poor UI
  • Super annoying - password needs to be reset every quarter
  • Information overload
Luis Amelinckx | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to track customer interactions and communications
  • Optimal customer relationship management
  • Better integration and reporting platform
  • Customizable to fit any organization CRM needs
  • Single trustable source for any customer-centric organization
  • Search function sometimes gets stuck
  • Self-training videos are needed for exploiting Salesforce CRM fullest
  • Duplication of information is not halted
  • Set up process is lengthy and time consuming
Chauntée Nicole Clark | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Customer Relationship Management is made so much easier by using Salesforce. I love the ability to move between customer contacts easily and to chatter with my other teammates.
  • It’s so beneficial to have more industry data and to store it in Salesforce. From comparing my customers, I can make better recommendations as to what practices will be most beneficial and productive for them to use.
  • I love the integrations that I can use with Salesforce. It will document the communication I’ve had between customer contacts. It also documents tasks for me to complete regarding their implementations. I find it so easy to navigate to find good data.
  • In Salesforce I can also see the files and contractual agreements customers signed, and I love that it’s easy to find in their profiles. It’s helpful because sometimes my coworkers do not add the files to the google drive folders we use for storing customer facility data, so this is a great backup resource.
  • I would love the ability to use this more for Implementation Journeys.
  • The profile settings can be hard to manage or navigate if you don’t know what to look for. Additional pop-up boxes or icons with further explanations would be helpful.
  • I’m not sure if this isn’t an option but being able to customize the steps for the customer’s stage depending on their tier or subscription would be helpful too.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Performance dashboards & activity tracking.
  • Integrations with ZoomInfo & LinkedIn.
  • List views & contact views.
  • We use Salesforce classic which is slow & doesn't have a great UI in my opinion.
  • I wish you could hover over contacts and view recent activity.
  • Lots of glitches that are time-consuming (when editing a contact, there are a lot of error messages).
Score 10 out of 10
Vetted Review
Verified User
  • Maintaining customer database
  • Helps us set up the workflow
  • Helps us to be very detailed when reporting to take strategic & logical decisions
  • Helps in storing the vendor-related files
  • Implementation takes a lot of time
  • A lot of bugs & errors in the implementation & early stages of deploying
  • Pricing is very high
Ralph Flores | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Keeps prospect and customer conversation history.
  • It provides virtual files for company and enterprise data.
  • It provides a road map for strategic follow up.
  • I would like to see Salesforce having a module that's similar to Salesloft cadence software.
  • I think it could better augment email templates.
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