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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (239)
    8.6
    86%
  • Opportunity management (233)
    8.4
    84%
  • Customizable reports (231)
    8.2
    82%
  • Workflow management (230)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.7
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.5
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.7
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.5
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.8
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.1
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.8
Avg 7.1

Platform

7.1
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3228)

Attribute Ratings

Reviews

(76-100 of 371)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
  • Maintaining customer database
  • Helps us set up the workflow
  • Helps us to be very detailed when reporting to take strategic & logical decisions
  • Helps in storing the vendor-related files
  • Implementation takes a lot of time
  • A lot of bugs & errors in the implementation & early stages of deploying
  • Pricing is very high
Ralph Flores | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Keeps prospect and customer conversation history.
  • It provides virtual files for company and enterprise data.
  • It provides a road map for strategic follow up.
  • I would like to see Salesforce having a module that's similar to Salesloft cadence software.
  • I think it could better augment email templates.
Antoine Chami | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Registering calls / mails / exchanges
  • Setting up graphs from incoming data
  • Access from mobile / computer / tablet from web or app
  • Data visualisation (plotting graphs)
  • Regrouping data
  • Draw a company organisation or hierarchical
Score 10 out of 10
Vetted Review
Verified User
  • Lead Organization.
  • Mass Emails.
  • Managing Opportunities.
  • Logging and Analyzing Data.
  • Prospecting.
  • Custom Fields can be a bit confusing and disorganized.
  • Pulling specific reports could use more simplification.
  • Customer Support is not always easy to navigate.
December 30, 2021

great CRM tool!

Score 9 out of 10
Vetted Review
Verified User
  • customizeable
  • report extraction
  • integration with other software
  • detects email bounce
  • creates duplicate records
  • overwhelming data and cannot keep track
  • inactive profiles
December 28, 2021

Salesforce-Review

Score 9 out of 10
Vetted Review
Verified User
  • Can be used and customized for multiple products.
  • The user experience is very simple and friendly.
  • Pretty mature system and massive options for reporting.
  • Cost friendly
  • Customization is not very easy.
  • Need skilled resources.
  • Presence of other competitors in the market.
  • Proper training is required for new resources.
December 24, 2021

Great reports!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Great user interface to help users organize feedback in real time
  • Reporting tools - Einstein analytics
  • Account management and troubleshooting support
  • Training via trailhead and other modules
  • Integration between products (eg marketing cloud) not seamless
  • Omnichannel isn’t really omnichannel without 360
  • Every customization requires dev experience (not just admin)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easily configurable to adjust to business / user needs.
  • Collaboration across clouds / applications.
  • User empowerment to create their own custom reports and views.
  • Data visibility.
  • Mobility
  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Vladimir Dimitrov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Good search optimization
  • Answers business needs providing flexibility with many functionalities
  • Easy to use, friendly user interface
  • Better communication with other databases
  • Automation to read and handle data from other databases
  • Flexibility to customize the modules
Al Mubassir Muin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • An easy-to-use interface for importing leads and contacts. Organize data on the screen.
  • Update the information of leads and contacts on a variety of different objects at the same time.
  • All users have access to the leads and contacts in the marketing and sales pipeline from mobile to web.
  • We need to improve the dashboard and report interfaces.
  • When working on multiple tabs, the Interface can become a little slow.
  • Expensive, and it's best to eliminate fields that aren't necessary.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Creates tasks for BDRs specific to telemarketing
  • Manage costs and create overview of each expenses for the campaigns
  • Manage opportunities for all sales and marketing projects
  • Integration of Marketo
  • Not all salesforce data is being synced to our Marketing Automation tool
  • The classic SFDC is more user friendly than the lightning version
Aononna Tazin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Salesforce is a powerful CRM tool that is easy to set up and use for our organization.
  • It is a user-friendly software that gives me a clear picture of my sales processes in graphs and helps me revise my business strategies.
  • It was quickly allowing us to input client information and access client records.
  • The payments have become more transparent and manageable as a result of its integration with other software.
  • For the end-user, native reports offer tools and ease of use. Salesforce provides free educational resources on its website.
  • The reporting could be more intuitive, and the tool's value requires thoughtful design and configuration.
  • The dashboards could be more straightforward, and working on multiple tabs slows the interface down.
  • Customization of reports and a slew of other features would be welcome additions.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting is good.
  • It shows charts and opportunities stages of discover.
  • Has the ability to handle sales opportunities for large company.
  • It is customizable.
  • It is hard to talk to someone who has Salesforce.com experience.
  • It is not user friendly.
  • If you make a mistake dispositioning the lead it doesn't tell you how to fix it and just says error.
September 18, 2021

Salesforce.com Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Create and export reports
  • Merge contacts or leads
  • Check contacts or leads activities and campaigns they attended
  • Takes time to load if you are searching
  • Not so [user] friendly
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Lead generation features that let the sales team to share the data, get the approvals and push the deals with their smartphone, and all of these features are customizable.
  • Streamlined business processes
  • Reporting - analysis of the progress against the target
  • This is one of the best sales tool available in the market
  • Running campaigns is not that straight forward
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Track pre-sales opportunities
  • Measure performance of sales team
  • Target marketing management
  • Ability to manage privacy of individual contacts
  • Ability to export contacts for reporting could be improved
  • Better Training should be offered to understand full functionality
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Shows the Sales pipeline, which is important to know what has closed and what is expected to close…or what was lost.
  • Allows us to manage clients by setting activities for follow-ups or to copy emails directly to Salesforce from email. This way we know what communication is happening with clients.
  • We're able to use Cases for the support side and allows our support members to communicate with the development team around issues that need resolving from a technical standpoint.
  • We use it for project management to track projects in the pipeline. We have reports that show where the project is at in the process, and other reports to show what is forecasted or have been completed.
  • We're a small team without a dedicated Salesforce admin. We try to get by where we can but Salesforce is truly a developers tool. The front end is great and easy to use, but the back end can be confusing if you don't know what you're doing.
  • I believe more guided tutorials to help set up new fields or features would be nice. Meaning, you don't need to have a developer to build Salesforce the way you want or need it to work.
  • Because Salesforce is so large, there are many ways to do things. Simplifying this would be helpful so it's more straightforward for basic users.
Erik Viager | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
  • If a user creates a record and that user is no longer active, you are unable to make changes to that record unless an admin changes the record owner.
  • Duplicate and Matching rules should be automatically activated when implementing the CRM to ensure data integrity.
  • Salesforce.com is an extremely complex platform, and if not implemented properly, can create issues down the road when businesses grow and change. This is not a functionality issue, but I believe that Salesforce.com should consult with all clients on what business units they need and optimize the system for scaling as the organization grows.
Jason Carlage | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting. The reporting functions are valuable to see how particular accounts have done over time, to see how reps are tracking to goal, and to see how reps compare to other reps in the organization.
  • Analytics. There are a variety of tools that management can use to determine how individual reps are performing and how the entire sales organization is tracking to goal, and how that compares to previous years.
  • Customization. Field can be customized to help an organization create a CRM that is tailored to their particular industry and company.
  • Error messages. When there is an error message it is no help at all to the typical user. It is a string of letters and numbers, often a paragraph, and there is no way to decipher this without going to the SalesForce experts on staff. This can be extremely frustrating as you made adjustments but still get the same error message.
  • Too many clicks. When closing out an opportunity there are often several different fields and a few different locations where you have to fill out fields and information, making it easy to miss steps along the way.
  • Lack of instruction or help items. Since there are so many places to make a misstep, it would be very useful to have some kind of help message pop up, indicating what else needs to be done.
Hans Hong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Declarative business automation
  • Accessibility on multiple platforms
  • Ability to design just about any sort of business process/automation you can imagine
  • Mobile apps and compatibility with their lightning components is sometimes lacking
  • Field service mobile app, while modern, could evolve faster with better offline capabilities
  • Performance and speed even on modern browsers and computers is sometimes not great
July 19, 2021

Best sales tool

Score 9 out of 10
Vetted Review
Verified User
  • Tracking of sales lead
  • Increase lead generation
  • Help us in closing the deal
  • Follow up reminders should be incorporated
  • Categorisation of prospects
  • Quotation should be made through app only
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