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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (237)
    8.5
    85%
  • Opportunity management (231)
    8.4
    84%
  • Customizable reports (229)
    8.1
    81%
  • Workflow management (228)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.7
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.6
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.4
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.7
Avg 7.1

Platform

7
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3228)

Attribute Ratings

Reviews

(1-25 of 371)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Track progress of leads and opportunities
  • Optimize the top of funnel outreach of our front-line BDR team
  • Help forecast and track pipeline for Sales leadership
  • Creating workflows/cadences is not super intuitive
  • Not sure there are not many things I (or our team) are dissatisfied with
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Connects sales and marketing
  • Shows a view of the customer journey touchpoints
  • Allows for better lead reporting
  • Helpful dashboards
  • Integrates well with other tech stack
  • More marketing touchpoints tracked
  • Allow for tracking of multitouch attribution
  • Less complicated dashboards
  • More straightforward training
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
  • It's robust: it's not an out-of-the-box solution. It can be, but you won't get the level of detail that is useful to most orgs unless you have an SF developer or someone who can figure it out.
  • Because it's a behemoth, Salesforce is slow to modernize. Some aspects are visually old, but that's expected when you're as big as Salesforce. It can make some workflows a bit cumbersome, but not enough to impede productivity.
  • As a standard user, you need some training or a good chunk of time to figure out how to customize views and other things to your liking. Once you 'get it,' creating custom views is a breeze, but it's not intuitive.
  • Their Help Center is massive, with loads of helpful information, making it challenging to find precisely what you're looking for. Sometimes, four articles answer your one question. Sometimes, you're lucky enough to find the answer you want in a single article you found right away.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Personalized Fields
  • Accessible to multiple users
  • Easy to use
  • Developer may have too many fields in play, so if you don't have somebody who is new to it, they may be overwhelmed.
  • Although I do not pay for it, my company does the cost is high.
  • Customizable fields cannot be changed per user
March 26, 2024

Salesforce

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • providing a centralized platform for customer data management
  • scope from prospecting and lead generation to closing deals and post-sale customer support
  • Better collaboration between sales teams and other departments
Naveen Gabrani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Management and customization of opportunity pipeline
  • Automation based on client needs
  • Lead management
  • Management of events and meetings
  • Keeping track of historical customers and opportunities
  • Enterprise edition can be pricey for small businesses
  • Professional edition and Group edition have limited ability to customize the functionality
  • Hiring Salesforce consultants can be expensive for small businesses
Daniel Cano Merizalde | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • MUlti function
  • Highly customizable
  • IA once available helps you automate much of the process
  • Very difficult to set up and customize
  • Not intuitive usually needs hundreds of hours of training and dedication
  • Cost is high, and the more you use the more it costs
Ahmad Anggi Hakim | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Contact Management.
  • Activity Management - Call and Meeting.
  • Revenue Report locally, and globally.
  • Exporting report.
  • The interface.
  • The automation of task.
  • Premium feature as call VOIP and can be recorded.
Thomas Young | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Reminders
  • Tracking clients.
  • Visualizing where the state of the client-acquisition part of the business is going.
  • Sometimes the syncing is less than optimal.
  • I wish I could control the whole thing with my phone, but I'm unsure of any advanced CRM platform with that functionality.
  • I sometimes come across duplicate records.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Sales cloud allows to customize the platform to fulfill their users' evolving needs as the customer's business grows.
  • Users can easily streamline their workflows and get extra time to focus on making strategy.
  • Customer relationship management feature is very helpful to understand customers behaviour.
  • Learning curve for newcomers.
  • Integrating with other tools may not always work smoothly and require extra time and effort.
  • The data storage limit is low.
  • Lack of continuous improvement of the platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Records Leads.
  • Opportunity Creation.
  • Lead Conversion.
  • API Integration.
  • Developers can do a lot of things in it!
  • It would be awesome if Sales Cloud could provide learning materials and developer-like materials so that we can maximize and expand more of what we can accomplish right now.
  • API Integration is very reliable, but it would be nice to have integrations setup easily.
  • Errors aren't easy to fix, and there are no instructions on how to fix them. It would be a big help if we could easily fix them!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • User interface.
  • Log email as I send them from Outlook.
  • Customization
  • I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either.
  • It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version.
  • It seems I cannot create a report to pull notes logged at the account levels.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automated Lead Scoring and Prioritization.
  • Powerful Opportunity Management with Real-Time Collaboration.
  • AI-Powered Sales Insights and Guidance.
  • Complexity and Learning Curve.
  • Reporting and Analytics Granularity,
  • Limited Email Marketing Integration,
March 19, 2024

Great enterprise CRM.

Mark Hautala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • System of records.
  • Provide leadership timely details.
  • Add notes of what you need help with.
  • Review sales pipeline.
  • Navigating the user interface.
  • Make sure to save changes or they will be lost.
  • Too many fields and many aren’t used.
  • Accuracy of forecast, would be nice to have best vs worst case scenarios.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Custom pipeline, allowing us to create our own pipeline according to our business process
  • Integration enablement, multiple tools that are being used within the organisation can be integrated together and reducing frictions
  • Stability of the software, no downtime or error observed up until now
  • Software cost, it could be fairly costly depending on the service and package subscribed
  • User friendliness, it is difficult for a new user to adapt and understand how to use Salesforce Sales Cloud from the beginning without guidance
  • Complex layout, layout could be complex when you have multiple platform created within Salesforce Sales Cloud. It's not so navigating friendly
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