Salesforce Reviews

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2798 Ratings
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Score 8.3 out of 100

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Feature Scorecard Summary

Customer data management / contact management (169)
8.2
Workflow management (161)
7.6
Territory management (133)
7.4
Opportunity management (165)
8.2
Integration with email client (e.g., Outlook or Gmail) (155)
7.0
Contract management (128)
7.5
Quote & order management (123)
7.5
Interaction tracking (142)
7.8
Channel / partner relationship management (114)
7.6
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (152)
7.9
Email marketing (129)
7.3
Task management (144)
7.2
Billing and invoicing management (37)
6.7
Reporting (105)
8.0
Forecasting (143)
7.8
Pipeline visualization (158)
8.1
Customizable reports (163)
8.4
Custom fields (159)
8.3
Custom objects (152)
8.1
Scripting environment (116)
7.8
API for custom integration (130)
8.0
Single sign-on capability (129)
8.2
Role-based user permissions (117)
8.5
Social data (103)
7.1
Social engagement (102)
7.4
Marketing automation (136)
7.4
Compensation management (89)
7.3
Mobile access (143)
7.4

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access

Salesforce Screenshots

Salesforce Video

Watch What if selling were smarter, and faster? Sales Cloud lets you focus on what matters most: your customer.

Salesforce Integrations

Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador Referral Marketing Platform (discontinued), Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot Marketing Hub, InsightSquared Sales Analytics, LeadLife, Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Makesbridge, Phonedeck, Mautic (open source), Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Astera Centerprise, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Blacklight, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, ClientPoint, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, Sendinblue, Quickbase, Lead Only, Oracle CX Marketing (formerly Oracle Marketing Cloud), Acquia Digital Experience Platform, 123FormBuilder (formerly 123ContactForm), OneSpan Sign (formerly eSignLive), LoopFuse (discontinued), Aventri (formerly etouches), Interactions Digital Roots (formerly ENGAGE), Ektron Web Content Management System (Discontinued), part of Episerver, Oracle Responsys, part of Oracle CX Marketing

Salesforce Competitors

Salesforce Pricing

Starting Price: $25

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials$25.00Per User/Per Month
Professional$75.00Per User/Per Month
Enterprise$150.00Per User/Per Month
Unlimited$300.00Per user/Per month

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

How much does Salesforce cost?

Salesforce starts at $25.

What is Salesforce's best feature?

Reviewers rate Case management highest, with a score of 9.

Who uses Salesforce?

The most common users of Salesforce are from Mid-size Companies and the Computer Software industry.