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Salesforce Reviews

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2514 Ratings
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Score 8.3 out of 100
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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
February 03, 2016

Unparalleled Sales Tool

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Scalability

10
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Read this authenticated review

Salesforce Scorecard Summary

Likelihood to Recommend (2514)
8.3
Likelihood to Renew (48)
10.0
Usability (36)
7.5
Availability (27)
9.8
Performance (18)
9.0
Support Rating (32)
6.0
In-Person Training (11)
7.9
Online Training (15)
9.1
Implementation Rating (16)
9.4
Data Sharing and Collaboration (5)
8.3
Data Sources (5)
8.2
Product Scalability (2)
10.0

Feature Scorecard Summary

Customer data management / contact management (131)
8.9
Workflow management (125)
8.2
Territory management (101)
8.1
Opportunity management (129)
8.8
Integration with email client (e.g., Outlook or Gmail) (122)
8.2
Contract management (100)
8.3
Quote & order management (94)
7.8
Interaction tracking (110)
8.5
Channel / partner relationship management (87)
8.0
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (118)
8.2
Email marketing (99)
8.0
Task management (113)
8.4
Billing and invoicing management (37)
6.7
Reporting (72)
8.8
Forecasting (112)
8.4
Pipeline visualization (124)
8.9
Customizable reports (127)
9.1
Custom fields (124)
8.7
Custom objects (119)
8.8
Scripting environment (88)
8.3
API for custom integration (102)
8.7
Single sign-on capability (98)
8.8
Role-based user permissions (83)
8.9
Social data (84)
8.2
Social engagement (83)
8.0
Marketing automation (109)
8.5
Compensation management (71)
8.2
Mobile access (115)
7.9

About Salesforce

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads.  It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Categories:  Contact Management,  Sales Forecasting,  Customer Relationship Management (CRM)

Salesforce Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access

Salesforce Screenshots

Salesforce Integrations

123FormBuilder (formerly 123ContactForm), Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador, Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), Oracle Eloqua, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot, InsightSquared Sales Analytics, LeadLife, LoopFuse (discontinued), Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Aventri (formerly etouches), Makesbridge, Phonedeck, Mautic Marketing Automation, Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Astera Centerprise, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Interactions Digital Roots (formerly ENGAGE), Blacklight, Acquia Platform, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Oracle Responsys, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, ClientPoint, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, Sendinblue, Quick Base, Lead Only

Salesforce Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No