Salesforce
Top Rated
Salesforce
Top Rated
Salesforce.com
Starting at $25 per month
View PricingOverview
What is Salesforce?
Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers,...
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Awards
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Popular Features
View all 31 features- Opportunity management (184)8.080%
- Customer data management / contact management (188)8.080%
- Customizable reports (184)8.080%
- Workflow management (180)7.777%
Reviewer Pros & Cons
View all pros & consVideo Reviews
4 videos
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
View all pricingEssentials
$25.00
Cloud
Per User/Per Month
Professional
$75.00
Cloud
Per User/Per Month
Enterprise
$150.00
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/form/sem/sal…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $25 per month
Product Demos
How to Create Reports With SalesForce
07:41
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce?
Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.
Salesforce Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Screenshots
Salesforce Video
SalesForce is a popular CRM tool, and one of it's most notable features is report creation. New users may have a hard time creating these reports, though, so we walk you through the process step by step.
Salesforce Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform
- Artesian
- Ortto
- Buddy Media, now part of Salesforce Social Studio
- PROS Smart CPQ
- Connect First Contact Center Solution
- Demandbase
- Qualtrics Social Connect
- eTrigue DemandCenter
- SalesGenius, superseded by Leadrocket
- Genoo
- HubSpot Marketing Hub
- Mediafly Intelligence360
- LeadLife
- Kantata Cloud
- Adobe Campaign
- Net-Results
- Oktopost
- Pardot
- Aprimo
- unbounce
- Woopra
- Yesware
- Zuora
- ActiveDEMAND
- Lead Liaison
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Phonedeck for Salesforce, a discontinued product
- Mautic (open source)
- Zoho Creator Platform
- Celoxis
- BiznusSoft HR
- FieldService360
- Astera ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- SAP CPQ
- SAP CLM, discontinued, duplicate
- CallidusCloud Sales Enablement, now part of SAP Sales Cloud
- Blacklight
- Right On Interactive
- SnapEngage
- Boingnet
- Sage Intacct
- Allocadia, now part of Brandmaker
- Projector PSA
- Wrike
- MindTouch
- Fathom Connect, now part of Sharpen
- Fathom
- Fathom Q, now part of Sharpen
- Sharpen Contact Center Platform
- ClientPoint
- AWeber
- QuoteWerks
- Mycroft Assistant
- SmartSearch Document Management, superseded by GlobalSearch
- Help.com
- Sendinblue
- Quickbase
- Lead Only
- Oracle CX Marketing
- Acquia Digital Experience Platform
- 123FormBuilder
- OneSpan Sign
- LoopFuse (discontinued)
- Aventri
- Interactions Digital Roots
- Ektron Web Content Management System (Discontinued)
- part of Episerver
- Oracle Responsys
- part of Oracle CX Marketing
Salesforce Competitors
Salesforce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Salesforce starts at $25.
Reviewers rate Case management highest, with a score of 9.
The most common users of Salesforce are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(3098)
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Reviews
(1-2 of 2)- Popular Filters
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February 03, 2016
Unparalleled Sales Tool
Sales forecasting/pipeline management, contact management, task management and overall collaboration tool with executive management.
- Very easy to build custom interface to meet unique demands of our sales process
- Easily integrates with 3rd party campaign management solution to drive leads
- Reporting provides insight that management had never had prior to having Salesforce.com
- Integration with MS Outlook still lacks robustness. I'm really surprised that in all the years that I've been using Salesforce.com, the general rule of thumb is DO NOT install the MS Outlook integration because it messes everything up. Why can't you have a simple "Export to Outlook" for an individual contact and visa versa? The perception is that Salesforce doesn't want the data to go outside of their own database, so they make it hard. There really shouldn't be any threat of that. BTW, you should also do this for Apple Contacts and Google Contacts
- For years I've requested that the most recently used reports show up in the "Recent Items" list, but for some reason, they still don't show up. How hard is that?
- Allow Administrator to define colors for each individual rep in order to have consistent dashboard reports. Today you can do that for picklists, and I can see where the sheer number of reps could make that unfeasible, but for small to medium sized companies, it would be a very nice feature.
52.22222222222222%
5.2
N/A
N/A
N/A
N/A
35%
3.5
96.66666666666666%
9.7
100%
10.0
N/A
N/A
N/A
N/A
40%
4.0
70%
7.0
- We have not quantified the ROI, but the best testimony came from our CEO this past week when he told the salesforce to get used to using Salesforce because it is never going away.
- Insightly,SalesLogix,Siebel
No comparison. Insightly is ok for very small sales organizations if their sales process is relatively straight forward.
6
CEO, VP Sales, Sales, Marketing
1
- Implemented in-house
CE Management out of Carmel, IN
December 23, 2015
Salesforce Customer/Evangelist
We utilize Salesforce across our global organization within our commercial (Sales, Marketing, and Customer Service), Supply Chain, Product Management, Agronomy and Credit teams. It is highly customized to match the specific sales process and forecasting needs of each commercial area. We utilize it to track customer issues as well as marketing events, offers and experiences. It is integrated with our backend ERP system and our front end product websites. It is an integral part to our commercial go to market strategy with our customers.
- Excellent scalability (ability to customize and use standard features)
- Outstanding support both through the company and through the large user community
- Innovation- they never stop expanding functionality
- They have some overlapping products that could allow for them to sunset older versions and relieve confusion
- They sometimes follow the B2C marketing side to willingly and B2B and other types of companies may not need the new features
- They are not inexpensive, but the breath of features should be taken advantage of for full ROI
71.11111111111111%
7.1
90%
9.0
95%
9.5
80%
8.0
63.33333333333333%
6.3
100%
10.0
100%
10.0
100%
10.0
90%
9.0
90%
9.0
- It has improved our customer experience as we don not have direct revenue impact in a B2B environment.
- It has improved our visibility at a management level to sales status regarding achievement to plan.
We chose Salesforce as the leader in this space as it handles all that we were looking for and was customizable enough that we could build what it did not have. Their lead only continues to grow over others with recent acquisitions and their never ending focus on expanding their platform. I drink their kool aid so not totally unbiased, but the tool delivers what we need it too and some of those requests have been highly challenging.
750
Sales, Customer Service, Marketing, Product Marketing, Supply Chain, Quality,
You need to have at bare minimum a certified salesforce administrator. Then it is good to have a set of analyst to work with your business analysts, two to four is recommended and should scale to the size of your organization. Then you should have a couple of Salesforce developers, one to focus on Apex/VisualForce and one to focus on the web side (HTML5/JQuerry). Then you need a leadership person to manage the team and interact with your business leadership teams.
- Forecasting and customer facing and management level reporting
- Account Management and contact management with full rollup capability
- Digital Marketing (Email, Websites, Sales Tools, Campaign Management, Event Management, Product Management and Allocations)
- Supply Chain Management
- Customer Service Ticket Tracking and Workflow
- We created several custom applications that are specific to tracking raw material usage that is very helpful in our business
- We created several sales tools that link front end applications to back end application (product websites and sales tools)
- We have workflow for tracking sales programs to ensure none can be oversold
- Branding with our customers is greatly enhanced with a common branding effort of all customer facing documents
- Communities (customer facing portals that allow for collaboration)
- Additional Social usage and tracking with marketing cloud and Radian6
- Mobile Apps via Salesforce1 branded as our company
Yes
It is great offer, it allows access to tier two support and additional training and support offerings. You can access online trainings that can assist your teams in obtaining certifications.
No
- Account Management
- Reporting
- Custom Development
- Opportunity Management
- Advanced reporting
Yes
Very nicely