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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (237)
    8.5
    85%
  • Opportunity management (231)
    8.4
    84%
  • Customizable reports (229)
    8.1
    81%
  • Workflow management (228)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.7
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.6
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.4
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.7
Avg 7.1

Platform

7
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3227)

Attribute Ratings

Reviews

(1-25 of 28)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
There are still a lot of manual elements. Maybe because we are still early in our journey with Salesforce Sales Cloud, and so Sales teams are still finessing and working things out, it's taking a little bit of time to fully increase productivity. People are still learning. However, it has helped us to automate significantly better than previous tool.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce SC worked for our Sales Team of 1 and has grown to a Sales Team of 5. While that might be small in terms of other sales orgs, it has allowed us to optimize our workflow and scale the team in preparation for more significant growth. Having a developer has been vital in helping us get there for custom views in terms of territories and dividing up leads based on other criteria. It's been critical in helping our team stay organized through our growth phase.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Sales force is built for large organisations. It has been proven in these spaces so will scale for any business. The thing to be aware of is the customisations you make to the system. As you scale, these will need to be reworked which could cost more money. But overall, it wouldn’t be a problem. There are plenty of consultants and contractors that can assist with that.
March 26, 2024

Salesforce

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I rate Salesforce Sales Cloud at 9 out of 10 for its exceptional scalability, adeptly accommodating organizational growth and evolving business needs. Its robust architecture seamlessly scales to handle increasing data volumes, user bases, and sales processes. This ensures that our organization can expand operations efficiently without encountering scalability limitations.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With Salesforce it all comes down to customisation. In most instances if you can write down the process/rules you can then build that using custom fields, objects, or flows. You don't need developers or IT experts for this either, so much of the knowledge is democratised through Trailhead and other free online resources that you really can build whatever automations you want.
Naveen Gabrani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Salesforce Sales Cloud is used be majority of Fortune 500 companies. This clearly demonstrates that it is able to handle a large scale of synchronous transactions in a secure fashion. The automation features using Flows and Apex can be used to build very complex automations based on business needs. We have implemented very complex automations successfully on Salesforce. Simple automations can be built in a very short time using
Daniel Cano Merizalde | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Is real, and productivity improves once the crm is live but:

1. Long set up times
2. Costly
3. Time con resource consuming once you want to customize, is not for everyone. If you already have an internal salesforce IT expert, with available time you are ok. Otherwise be prepared to highly under utilize the software
Thiago Santo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The product is ready to scale and it's the top of mind CRM solution for all software industry. Nowadays a respectful company needs to use SFDC because it means this company has enough sales mature and governance. I can say that SFDC is to CRM as SAP is to ERP.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's outstanding. I'll receive any number of leads on a daily basis through an automated flow that I can then share with my BDR and we can share the workload on how to tackle them. Fully automated. And this is just from the Sales side. I am sure there is an entire other side to it that I don't even see.
Thomas Young | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I don't think there is a limit to Sales Cloud's scalability; at least, I haven't encountered one or heard of one. My data is not enormous, so perhaps some companies might encounter lags, but nothing from my end. I think I'll be able to use Sales Cloud from now until infinity.
Faheem Yaseen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With Salesforce Sales Cloud it for sure helped our organization with revenue. Our Sales team is working really great as they mentioned about their customer engagement on it. Also, it is helping us to accommodate growing sales teams and expanding customer bases. Overall, it's an excellent foundation for our organization to increase our sales operations efficiently and effectively.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce sales cloud implementation can give you the desired outcome for your business. Its workflow, approval, sync, and file-sharing features help automate the process. The Macros feature helps business to shorten their sales cycle. Sales Cloud also allows businesses to make the right decision with its real-time business insights and analysis.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud was fairly productive allowing us to manage multiple sales funnels/campaigns at the same time which was very helpful and productive all at the same time. The product is a bit costly for a small business which was the only down side. Otherwise we used it and worked well for us.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We integrated ours by providing surveys after each opportunity and providing special offers to clients who would like to avail of our services again. Aside from having our company's customer support email marketing, we retained more than half of the clients for their next purchase. Automation these days is very handy, and you can't expect to monitor and do everything manually. This feature helped a lot. BY A MILE
Score 8 out of 10
Vetted Review
Verified User
Incentivized
There are some pros and cons, but overall, there are more pros than cons, and hence, I gave it a 7. As mentioned in previous questions, the Inbox feature, leads, customer contacts, conversation log via email, and mobile app increase productivity. Still, some reporting tools are not working as smoothly as I would like.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Strengths: Multi-tenant architecture: Salesforce utilizes a shared infrastructure, efficiently scaling resources to accommodate a high volume of users and data.High customizability: Salesforce can be adapted to fit the needs of growing businesses, meaning your CRM can evolve alongside your organization.Large data capacity: Salesforce handles large datasets and complex sales operations with millions of leads, contacts, and opportunities.Limitations to Consider: Extensive customization or very large data volumes may require additional investment in infrastructure or expertise to maintain optimal performance. Complex configurations can introduce data management and user adoption challenges, potentially hindering scalability.
March 19, 2024

Great enterprise CRM.

Mark Hautala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Cloud can be used by small teams but is better suited for organizations with over 500 sellers. It’s nice that the representatives can see what is going on with other accounts with opportunities and use that information to determine who they should talk to within their accounts. Leadership can run team meetings better with their pipeline section in Salesforce Cloud.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Overall Salesforce Sales Cloud it is a helpful tool when comes to data tracking and measuring sales performance. However from tools and mechanism it does give us too much of the tooltips and idea how can we fully maximise Salesforce Sales Cloud potential to help organisation to grow. If only there is a tips and tricks on how can we maximise the utilisation of this tool, that will be excellent.
Greg VanStekelenburg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce does provide the ability to manage customer relationships and assists you on keeping opportunity development on track. Have experience some difficulty in being able to create effective reports however this may be due to version that we are utilizing. Also would like to be able to manage tasks that are not current more effectively.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I really say thi sis one of the best platform to create leads/prospects and maintain the database very efficiently and effectively. Anyone which have access can check the details of their accounts and create their own pipeline for their opportunities. Contact creation for executives is very easy and interface is very impressive. We can easily edit and modify the interface as per our requirement.
Soumya Subhadarshi Behera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is completly configurable with powerful declarative and programmatic capabilities.Appexchange offers several useful apps and the integration process is seamless.Easy reporting and advanced analytics features provide deep insights into sales and marketing metrics.The use of AI with Einstein Analytics offers predictive analysis and intelligent recommendations.One of the best aspects of Sales Cloud is its customization and flexibility.
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