Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
View PricingOverview
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
Recent Reviews
How Salesforce Sales Cloud Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
4 videos
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
Cloud
Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform
- Artesian
- Ortto
- PROS Smart CPQ
- Demandbase One
- eTrigue DemandCenter
- Genoo
- HubSpot Marketing Hub
- Mediafly Intelligence360
- LeadLife
- Kantata PS Cloud
- Adobe Campaign
- Net-Results
- Oktopost
- Salesforce Marketing Cloud
- Aprimo
- unbounce
- Woopra
- Yesware
- Zuora
- ActiveDEMAND
- Lead Liaison
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Mautic (open source)
- Zoho Creator
- Celoxis
- BiznusSoft HR
- FieldService360
- Astera ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- SAP CPQ
- Blacklight
- Right On Interactive
- SnapEngage
- Boingnet
- Sage Intacct
- Projector PSA
- Wrike
- MindTouch
- Fathom
- Sharpen Contact Center Platform
- ClientPoint
- AWeber
- QuoteWerks
- Mycroft Assistant
- Square 9 Softworks
- Help.com
- Brevo
- Quickbase
- Lead Only
- Oracle Marketing
- Acquia Digital Experience Platform
- 123FormBuilder
- OneSpan Sign
- Aventri
- Interactions Digital Roots
Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(3224)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
September 15, 2013
Salesforce Implementation learnings
Score 10 out of 10
Vetted Review
Verified User
- Real-time Reports/Dashboards.
- While the product provides core sales and service CRM capabilities, it does not have the breath of Siebel. Need to purchase Apps for additional functionality. The product works very well for opportunity forecast pipeline planning, but many other things require an add-on application. For example, an additional tool is need by reps to handle quoting. An add-on is also required to handle rep commissioning (Xactly is one obvious choice in this area).
- Opportunity Pipeline: We have much better visibility into our opportunity pipeline which ultimately allows us to close more deals faster.
- Completed/Pending Activities: We have customized the system to trigger activities at various points during the sales cycle which helps us manage the process more efficiently.
- Competitive Data Find. We monitor competitor activity mainly through our call center and log this data in Salesforce.
700
Field sales
5
Developers
- We use Salesforce in a fairly standard way. The primary use is around sales opportunity forecasting. We have multiple franchise businesses that manage their own P&Ls and each of them uses Salesforce to managing opportunity forecasting. These forecasts then get rolled up at the corporate level.
- Individual sales managers can manage sales pipelines and have visibility into deal details like whether or not a product demo has been given, tracking follow-up calls, deal progress, etc.
- Marketing analysts are also managing which leads get entered in the system and a lead qualification process. We use Pardot for marketing automation, but have not yet integrated Pardot with Salesforce which means that we do not have a very clear picture of lead sourcing effectiveness.
- The product is also used to track the installed base.
Siebel to Salesforce.com
Oracle Fusion
Microsoft CRM
Microsoft CRM
- Implemented in-house
- Professional services company
We used Sales Optimizer.
- Self-taught
No. You need in-person training if you want to implement advanced functionality using the Force.com platform; integrating with other back-office applications, etc.
Business processes: We configured the product to conform to our internal business processes. For example, every account needs to be touched by a rep within a certain time window. If there is no activity after that time has elapsed, a flag is set that alerts the rep to contact the account. Similarly, flags are set at various points in the opportunity sales cycle to drive regular action after certain time periods elapse.
Yes
Currently on Unlimited platform which includes premium support.
- Oracle ERP
They do support this integration but it's necessary to engage an SI for implementation.
We purchased a very large number of licenses and there was scope to negotiate around volume discounts.
March 13, 2013
Use a good consulting company to get the most from it.
Score 8 out of 10
Vetted Review
Verified User
- Salesforce is great at deal mgmt and forecasting, and as a repository for account information and contact management.
- Integration of support tickets into CRM view of Account is really useful (rather than having them in a separate system).
- Ability for Inside Sales to create email templates for one-off sends is also really useful.
- We tried Chatter, but it never clicked here (or anywhere I've tried to use it). One problem is that the whole company is not on Salesforce, so it's not used across the company. Furthermore, it doesn't have standard chat features like gamification, rewards for chatting, chat search capability etc. The tool just seems to create a lot of distracting noise and was not adopted by Salesforce users.
- Salesforce can be a bit tough and expensive to customize. You need a sys admin with some stroke to make it sing. The ideal profile for this person is part programer, part business analyst, and part program manager. Without this, the system is always less than satisfactory. The whole argument that Salesforce is a SAAS offering, and therefore services and support are less important is just not trueI feel that Salesforce really needs a services arm.
- There are many customizations essential to making users of the system productive. For example, I have to create workflows and dashboards to show many of the things we want to know - especially around data maintenance and Business Intelligence. I have to build dashboards for users. - both sales people and execs struggling with what they need to have for it to be useful.
- The product is really a toolkit rather than a set of capabilities that are ready to go out of the box.
- Sales CRM tracking allows us to forecast much better than we could without it. We hit support ticket SLAs. We also get some good business analytics (# customers, products sold, customers by industry, deal sizes etc.) out of the system.
100
2
One marketing person and me.
- We support three primary processes via Salesforce: sales CRM, support cases, and lightweight marketing/emailing for the sales team.
- CRM: Opportunity tracking; territory management; detailed information about accounts and deals. This is where sales people or Account Managers go for account information.
- On the support side its simply case management. Opening cases, escalating cases, appending support contracts, etc. The Service Cloud is not a great tool for handling support cases. Not a good support tool. They have tried to build workflows and everything from scratch but it doesn't really work that well.
- Marketing lite: Inside sales reps use Salesforce for Outlook. This provides them with automatic syncing between Outlook and Salesforce for email and appointment tracking. It provides basic email templates, but is clearly not a real marketing automation system like Eloqua or Marketo.
Spreadsheets
Zoho crm
Sugar crm
Goldmine (back in the day!)
We are an enterprise class company and, as such, need an enterprise-level system. Salesforce is the clear enterprise market leader, and that drove our decision.
Sugar crm
Goldmine (back in the day!)
We are an enterprise class company and, as such, need an enterprise-level system. Salesforce is the clear enterprise market leader, and that drove our decision.
- Implemented in-house
- Self-taught
I'd recommend some training for selected heavy users/admins for sure, and then I'd recommend you create your own internal training once you get it customized.
Building custom dashboards mainly.
No
- Intaact. Tenrox. LinkedIn. iProfile.
Integrations are fairly standard and not too complex. For example, we can log into Intaact (our accounting system) directly from Salesforce and pull data back and forth. Account level billing data etc. data shows up automatically in Salesforce. Similarly for integration with Tenrox, our project management system.
However, these integrations are almost impossible to build without 3rd-party help. Typically, we always need a consultant from the vendor company to help with custom objects / workflows.
I turned on the integration to iProfile myself, because intergration was relatively simple.
However, these integrations are almost impossible to build without 3rd-party help. Typically, we always need a consultant from the vendor company to help with custom objects / workflows.
I turned on the integration to iProfile myself, because intergration was relatively simple.
- Treehouse
We use Treehouse for partner management and our marketing department also uses it for some marketing automation tasks. Leads in SF will be passed to partners through Treehouse, and when deals close, this is registered in Salesforce so that they can be paid.
Their standard license terms online have auto renewal and +7% annual increases built in, I'd negotiate that out.
January 17, 2013
Deep functionality across sales process.
Score 9 out of 10
Vetted Review
Verified User
- Salesforce is very good at sales processes, forecasting, and customer service.
- It has deep functionality across the entire sales process. It is flexible enough to model any sales process from lead to forecasting to sales execution (although we supplement it with Marketo for marketing lead generation activities). This is really the Salesforce sweet spot.
- Workflow and approval process supporting the sales process are less robust.
- It is quite easy to build approval process in the system, but the required flexibility is not there. For example, during the approval process, there is a hard limit imposing a maximum of fifteen steps. Many of our approval process require more steps than that and we need a bit more flexibility. Another example is approvals: if we set up five approvers, either all five or one can be required to approve. There is no flexibility to change that rule.
- We do not measure direct ROI
260
All
2
Person to write reports, dashboards, front end work
Person to do configuration, admin, some minimal programming
- Sales, Marketing, Customer Service, Order Management, HelpDesk
- Vendor implemented
- Implemented in-house
- In-person training
- Self-taught
Yes, this isn't a bad way to go after you've become familiar with the basics
Yes
It is part of the unlimited package
- Zuora, Finance, Marketo, Jira, Remedyforce, Rally
Very deep integration, and not difficult to do at all with Pervasive Data Integrator
We are pretty standard in our contract.
January 15, 2013
Dominant CRM leader.
Score 9 out of 10
Vetted Review
Verified User
- We used Salesforce's Sales Cloud, Marketing Cloud and Force.com platform. These are exceptionally well designed with inherent best practice capabilities. Here are some suggestions towards maximizing Salesforce - http://www.saascg.com/maximizing-salesforce/
- I believe that Salesforce's inherent best practices are strong and the platform enables great flexibility, which can be a double-edged sword. Proper diligence must be given to your internal controls environment, especially around Quoting and linkage to your financial system.
- Data analytics and snap shots. Most people used a 3rd party tool for this, like Tableau Software or GoodData.
- Make it easier to track marketing campaign ROI. Campaign to lead is good. You must follow specific procedures during the Lead to Opportunity/Contact & Account conversion process to ensure campaign to opp/contact tie in.
- I believe the user interface of the online help could be better organized with a cleaner user interface.
- Data cleanliness (ie - duplicate leads and accounts/contacts). Most people use a 3rd party tool for this, like Cloudingo.
- Tough to quantify ROI. I can tell you that Salesforce was essential for process management and visibility within our business model. We went live on Salesforce within 2 months. This included a full connection to our website, where people downloading our software would fill out a registration page, which created a lead within Salesforce. Goal was to give our sales reps efficient visibility into New Leads for prompt sales activity. It also enabled us to scale, organically AND via acquisitions.
120
Primarily the Marketing, Sales (including Sales Operations) and Product Management teams. Executive level across the board, including CFO for pipeline and forecasting.
3
One business analyst.
One technical Salesforce administrator.
One integration expert.
- Marketing campaign management, lead management and opportunity management in a high transaction volume, inside sales and channel environment.
Custom SQL system with very limited Sales and Marketing capabilities.
- Implemented in-house
- Professional services company
We implemented Salesforce in-house. In May 2011, I started a Salesforce (and NetSuite) consulting business to help customers implement and/or optimize Salesforce. www.saascg.com
- Online training
- In-person training
- Self-taught
Yes. I know many Salesforce Administrators who are self-taught. These people normally have a finance and/or sales operations focus.
In some cases to reassign existing leads to different sales reps based on the lead's certain supplemental actions.
Yes
We had Unlimited Edition, which entitles you to 24x7 toll free support.
- Our website. 2) NetSuite. 3) A custom SQL system.
We initially created a custom object for quoting in Salesforce then integrated the transactional (line) item detail with NetSuite. This is very challenging, as you are recreating items, pricing, discounting, etc. Plus, this requires the integration to transfer all of the transactional detail leading to more inherent risk of failure.
We redesigned the integration to allow Sales Reps, on an opportunity in Salesforce, to click a button to launch the Sales Rep into NetSuite where they could enter the quote in NetSuite. Order Management could then process approved quotes to Orders and eventually Invoices. We transferred Quote Header (ID, amount, expiration date) information back into Salesforce so that Sales Manager could run Opportunity and Quote reports (ex. which opps have quotes that are expired). Best of all worlds.
- In my current role as President of SaaS Consulting Group, my team has done many integrations, including Salesforce with Doubleclick (an Internet advertising solutions company). We are also in the early stages of a Salesforce to Zuora integration.
Not to my knowledge.
Private. Salesforce has such a dominant market share, that it is difficult to negotiate special terms.
Score 10 out of 10
Vetted Review
Verified User
- Opportunity tracking
- Contact management
- Sales forecasting and lead tracking, reporting and analytics.
- Trend reporting – push stuff to Excel for this. We are not using an analytics package. Salesforce.com does have some abilities now to capture trend data but it’s difficult to expose it and use through standard reporting templates. We pushed that data out into Excel.
- Ability to shape itself to your forecasting methodology is limited – inflexible – you need to adopt their approach. I am now used to it, but may be problematic for a new user.
- Better forecasting
- Better key metric tracking (leads, opportunities)
- More accurate reporting in general
- Central repository for all things client oriented
- Remote access
- For those on legacy installed CRM apps - some considerations - the rate of innovation in SF is significant; sooner or later you have to pay the piper – your internal development costs will need to increase; the AppExchange marketplace is also valuable.
- Examples of valuable recent innovation include: they have significantly improved their dash boarding; the ability to join tables/ objects; they have allowed you to start capturing trending data and export to Excel. This was the primary reason we used Cloud9 at my last company – Cloud9 captures and visualizes.
60
1
We don’t have a dedicated Salesforce.com admin but we should.
We do have highly experienced past Salesforce.com users in sales management and services. In total, 3-4 people spend a small portion of their time on administration. We also have an outside consultant we use as necessary.
- Sales
- Support/customer service
- Connection points into Finance – finance only uses to feed their own accounting software.
First CRM in use at company.
- Implemented in-house
- Professional services company
Combo of in-house and consultants. I used a sales operations/ Salesforce.com administrator from another local high tech company who was moonlighting. There’s an abundance of SF administrators flying around – that’s a key advantage.
- Online training
- Self-taught
For the most part we were self taught and everybody knew enough that, in aggregate, we could get quite a bit done. When we brought in consultants to build out deeper functionality or to speed things up, we would have them build training for the sales team that we would jointly deliver.
Salesforce.com has tremendous capabilities and some of that is accessible and usable for simple tasks such as contact management. But to use it for a growing business and have it be at the heart of your reporting systems, you will need to configure the objects, create fields, automate workflows, customize forecasting, build security levels, and configure reporting etc.
No
Not in my current company. We did at my previous company.
- Box.net - file storage. When you go into opportunity record, instead of storing the contract in Salesforce.com, we store it in Box. This is a central repository for documents so you don’t have multiple versions flying around.
- Marketo - marketing automation
Marketo is native integration
- Intacct - accounting system
I didn’t handle final pricing.