Overview
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
Great tool for content
- Store all the required processes to run the teams
- One stop destination for anyting related to processes or knowledge
- Consists of standard …
End to end ecommerce made easy.
Great Product for B2B Sales!
Salesforce Commerce Cloud Review
Salesforce is a POWER TOOL
Salesforce Commerce Cloud integrated with Salesforce CRM
Reliable Shopping Cart
Best CMS software you can buy
Salesforce give our sales team the extra force we need
Best in class recommendation engine
Whistles, Bells and a whole lot of headache.
Salesforce Commerce Cloud - Helpful for medium to large size eCommerce businesses!
Salesforce Commerce Cloud Review
B2B or B2C, great software tool to keep you on your A game
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (31)8.686%
- Product management (31)8.383%
- Visual customization (32)8.282%
- Product variations (32)7.979%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $4 per month
Features
Online Storefront
Features for creating an online storefront with a browse-able product catalog.
- 8.6Product catalog & listings(31) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
- 8.3Product management(31) Ratings
Product catalog can be easily updated.
- 8.8Bulk product upload(30) Ratings
Admins can upload products in bulk using spreadsheets.
- 7Branding(30) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
- 7.4Mobile storefront(28) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
- 7.9Product variations(32) Ratings
Products with variations or configurable options are easy to list and easy to browse.
- 7.8Website integration(31) Ratings
Integrates with an existing company website or blog.
- 8.2Visual customization(32) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
- 6.8CMS(29) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Online Shopping Cart
Features that facilitate the collection of items so that customers can purchase them as a group.
- 8.5Abandoned cart recovery(24) Ratings
Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.
- 7.6Checkout user experience(29) Ratings
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Online Payment System
Features related to processing online payment for eCommerce purchases.
- 8.7eCommerce security(27) Ratings
Security measures are in place to prevent a breach of sensitive payment information.
eCommerce Marketing
Features related to marketing for eCommerce websites
- 8.7Promotions & discounts(28) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
- 8.4Personalized recommendations(30) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
- 7.1SEO(26) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
eCommerce Business Management
Features related to business management and administration of eCommerce operations
- 8.5Multi-site management(28) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
- 8.6Order processing(29) Ratings
Includes tools or integrations for order processing.
- 7.9Inventory management(28) Ratings
Includes tools or integrations for managing inventory.
- 8Shipping(24) Ratings
Includes tools or integrations for order fulfillment of physical products.
- 8.1Custom functionality(30) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Commerce Cloud?
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
Salesforce Commerce Cloud Video
Salesforce Commerce Cloud Integrations
- Coveo Qubit
- Acquia Digital Experience Platform
- Bronto Marketing Platform (discontinued)
- CrowdTwist
- part of Oracle CX Marketing
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(452)Attribute Ratings
Reviews
(26-45 of 45)- Supportive community.
- Continuous innovation.
- Faster time-to-value.
- It is hard to figure out how to fully adopt the software and use all the features it encompasses.
Best retail ecom hosted platform
- Great platform for ecom
- Good management tools with business manager
- Cost is higher than most of this type
- Allow for this to be used for B2B websites
- Add the ability for an OMS system to support WMS processing
using this for a decade
- Back-end platform integration with Demandware. SFCC didn't really touch or update the integration that would have disrupted current customers.
- Access to subject matter experts within the SalesForce organization. Great to run ideas by, speak about new innovations and work on BETA programs.
- Documentation across all areas needed on their platform. Open forums allow you to work with and brainstorm with other experts.
- Need responsive platforms for people to quickly work on the go
- Quicker feedback from account managers
- Better training (for free for new company employees)
A Good Alternative to SAP
- Raised our Marketing Reach by 30%
- Allowed us to adequately gauge social media reach
- Increased our sales by 20%
- Extreme scalability.
- Price should be lower
- I wish the UI was a little sleeker
- More features in Social Media management
Salesforce Commerce Cloud - Delivering Mobile Commerce
- Move clients forward within other areas where we can add value within our service offering.
- Push additional content to warm leads within our sales pipeline.
- Track current account size and show us directly where potential growth could occur.
- The setup could be easier for our users.
Good stuff!!
- Reporting and analytics
- Database management for client lists
- Organize information and previous interactions
- Click to call
- Automatically queuing calls
Salesforce Commerce Cloud is a good choice
- Let the business user control the UI without needing IT resources
- Gave us the abilty to scale effortlessly
- Allowed us to gain access to features we would have had to build on our own otherwise
- Content authoring could be more robust
- API framework
- Demandware business manager features a very robust set of options to accomplish many merchandising and content tasks out of the box. For typical retailers, there are usually very simple ways to accomplish common tasks.
- The ability to schedule content and tie unique content to session data is particularly useful and fully featured.
- Many features that would typically be missing from a home-grown CMS and would require development are included in business manager and easily controlled by marketers.
- The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
- A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
- Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Implementing Demandware, Notes from the Front Lines
- Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
- I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
- Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
- I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.
- The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
- The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
- The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
- Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.
Scalability, Stability and Support from Demandware
- Scalability - In December 2013 alone we launched a "tentpole" product that sent our single day eCommerce sales from an average of 500 orders per day to over 17,000.
- Integrations - Through "cartridges" Demandware facilitates 3rd party integrations in a relatively easy way. Trusted providers such as Merchant Banks, UGC Integrators and Social Media pipelines can be set up and launched with much less developer time than in a traditional, custom solution.
- Improvement - The Demandware product development teams do a great job of keeping on and sometimes even ahead of trends and technical advances. They roll out improvements large and small at regular intervals and maintain excellent documentation. When the online documentation isn't enough, we've found that our support contacts do a great job of filling in the gaps for us. When something doesn't go as planned with a rollout of new features (as can happen with software!), Demandware is quick to make adjustments and good at communicating what they are doing.
- Image Management - Through Demandware's Business Manager, loading, assigning and maintaining images in the Product Catalog is a bit cumbersome. Granted, our current implementation doesn't take advantage of DW's Image Management that allows clients to load a single, high resolution image that gets dynamically scaled throughout the site so we load several versions of each product image in each size we need. This certainly compounds the complexity of a tedious task. Moving to Image Manager is expected to reduce some of this frustration.
- Business Manager - The backend management tool for Demandware could use some UI improvements. The company has a plan to make merchandising and catalog management more WYSIWYG, but has delayed implementation of the improvements. My opinion is if the tool is not ready, then don't force it going live.
- URL Management - Historically, we have had challenges with the way Demandware handles URLs. Specifically, it used to append required elements that diminished SEO effectiveness and URL "cleanliness". Additionally, we've had challenges with redirects resulting in endless loops, etc. In 2013 the company addressed many SEO challenges and these improvements have had a positive impact at Urban Decay. Interestingly, today, as I write this review, Demandware pushed a new code version that is expected to address some remaining issues with redirects and other SEO-related issues.
Demandware Platform
- Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
- Demandware has an effective cache, deployment model and less down time(in fact no down time).
- Demandware has content management and online marketing features inside it's own tool called Business Manager.
- No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
- No local installations required. SaaS ;)
- API enhancement to allow the developers more better.
-Key based security encryptions and decryption are not there at this point of time.
"Mobify" your new Mobile Site
- Customer Support
- Quick Turnaround
- Cloud Solution
- Great Project Managers and Producers
- Expert Team members
- More intuitive self-serve dashboard
- More customer management features
- Quick implementation
- Reduced cost to implement the full ecomm site
- Easy catalog, price and promo maintenance
- Add on cost for every feature: there is nothing exciting about Demandware other than ease of maintenance once the site is launched. Any added functionality costs more and more.
- Order management: Currently there are no inventory or order management features in Demandware. It relies on feeds coming to it on a periodic basis. It gets tricky when an item is sold on multiple channels and the inventory picture is changed even before the next feed is out to Demandware. These scenarios are very common and result in many more cancellations than usual. Having an Order management (OMS) will help having more control over inventory and orders.
- Multi-channel capability is completely missing.
- Promotions: ability to easily develop and schedule promotions in a variety of structures including source codes, promo codes, thresholds.
- Customer groups - change content and promotional offers based on a customer group like an employee, someone of another organization etc.
- Middleware - would be great to have an all in one solution that incorporates an order management solution.
- CMS - would be nice to have a content managment solution native to the platform so you didn't have to use a front end developer to put up EVERY banner - maybe you could identify certain content slots that can be edited and changed on the fly by a brand team
- Speed - in the staging environment the sites run VERY slow. the interface to work in (business manager) is also VERY slow.
Glimpse of Demandware
- Flexible and interchangeable cartridges allow for enhanced functionality between multiple sites.
- Resourcing locales makes it easy for language conversion and cross country marketing.
- Business Manager is easy to extend and make functional for non-techies.
- The API can always use improvement.
- The javascript could be streamlined into a more modular framework based approach.
Demandware SEO Capabilities Review
- Demandware has a very friendly user interface and allows you to make site changes without needing to be a web developer or programmer.
- Demandware allows you to maintain very good SEO in terms of URL structure, title tags, meta descriptions, alt text, et al.
- It is not immediately clear in Demandware on how you can build out content blocks on site's category pages.
Demandware or the highway
- Speedy checkout.
- Easy integration solutions.
- Easy to manage platform.
- Great catalog management.
- Managing price lists
- Cost
Demandware - the good and the bad.
- Changing out Products. You are able to rank products by different categories, create new categories, and easily monitor how they are doing. This is great from a product merchandising perspective b/c you are really able to affect all the touch points from a sales perspective.
- It does not play well with other applications. We have tried to implement a couple of tools (Ex: Qualtrics with Pop Ups), and the intricacies within Demandware make it difficult to combine these two
- It is also hard to manipulate the banner spots without Development help. There are specific templates that you have to work with in Demandware. If you want to change anything about the template (Ex: Add a banner placement in the right sidebar), that requires dev code to implement.
Demandware is a good SAS platform for eCom.
- Simple to start
- Easy set up as it is SAS
- Lacks good documentation
- Difficult to accomplish basic tasks or anything that is not out of the box
- Hard to integrate third party backgrounds.
Demandware is a simple, easy to use solution
- The system is user-friendly.
- Demandware is robust in the functionality it provides us.
- The items we have had issues with, are just personal preference issues, so I don't think it would be fair to go into those.