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Salesforce Commerce Cloud

Salesforce Commerce Cloud
Formerly Demandware

Overview

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

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Recent Reviews

Great tool for content

8 out of 10
September 28, 2022
Incentivized
  • Store all the required processes to run the teams
  • One stop destination for anyting related to processes or knowledge
  • Consists of standard …
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Reliable Shopping Cart

7 out of 10
May 21, 2021
Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (31)
    8.6
    86%
  • Product management (31)
    8.3
    83%
  • Visual customization (32)
    8.2
    82%
  • Product variations (32)
    7.9
    79%
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/editions…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $4 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.9
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.1
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

8.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.2
Avg 7.8
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Product Details

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

Salesforce Commerce Cloud Video

Salesforce Commerce Cloud Overview Demo | Salesforce

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Salesforce Commerce Cloud starts at $4.

KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.

Reviewers rate Bulk product upload highest, with a score of 8.8.

The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(452)

Attribute Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
John Perasco | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
September 26, 2014

Demandware Platform

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.
Score 9 out of 10
Vetted Review
Verified User
I think their team is the most flexible when it comes to our account and tailoring our contract for our needs. They are able to use their knowledge to do user testing and create the best site for us. They also are able to understand the needs of different teams in our company from our CEO to our customer service reps and creating the best experience for our online customers.
Score 8 out of 10
Vetted Review
Verified User
I am very likely to renew my use of Demandware as I have personally used it for over 5 site launches for big retail brands and in every case, we have seen positive performance in terms of traffic, engagement, and revenue.
Kevin Daniele | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
I think that it is a very time intensive program. If we are able to find a web hosting tool that allows us (the marketing team) to make easy changes to the templates to be more responsive, then we would definitely look into that tool. It just takes us so long to get things implemented due to the necessity of the development work.
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