Salesforce Experience Cloud

Formerly Salesforce Community Cloud

Salesforce is used by almost every department at my company including Sales, Customer Service, Billing, Accounts Receivable, and Provisioning. It really helps us to keep all notes and documents related to a customer in a common place where all departments can have access. It is also helpful for showing how specific billing accounts are related to each other with the hierarchy feature.

Salesforce is a system we use as a sales organization which helps our base stay organized when we have thousands of different accounts we service daily. The problems it solves vary from being able to put our accounts in a hierarchy for optimal organization, putting in follow-ups so we can keep track of our customers and it also syncs with our chat system which is an awesome integration!

SFDC is used across the entire organization. It is our system of record for opportunities. It is used for sales reporting and compensation.

It's being used by the entire company and operating as a shared intranet space for employees to connect and see updates from the company and other employees in various departments around the organization. Employees automatically have it set as their home page and see it first thing when they open a new tab in their internet browser, prompting them to check out what's new.

In my role and at my organization, we recommend products like Salesforce Community Cloud (within the Salesforce Ecosystem) to clients that could benefit from it. Certainly, there are many use cases for our successes with this particular product, but what I often find and reflect on in my role is what's possible with Salesforce Community Cloud to create more interconnections between our organization, our partners, and our customers. The overlap helps us refine and enhance our processes to deliever better outcomes and help our clients do the same. Though I'm fairly new to this particular product, my understanding of it through Salesforce Trailhead and work with our clients through the digital marketing realm has enlightened me with conversation.

Our team uses The Community cloud to facilitate a customer portal to allow users for self-service access. We've built in integrations and components that make this more user-friendly and allows the users to have access to a lot of their information around the clock to have proper planning and increase productivity.

Salesforce App Cloud is being used predominantly within Marketing and Sales. It is our single source of truth for all prospect engagements and customer management. As a sales rep, I rely on Salesforce daily to keep track of tasks relating to my accounts and to measure/improve my performance week to week.

This product has enabled us to advance the way we are working with our customers in providing them with exceptional details on booking vacation packages and hospitality services. We have found Salesforce Community Could to be easy use, reliable and customer friendly in how this looks from the outside. This is being used by our guest services and reservations team.

We use it to allow members to communicate with each other regarding upcoming events, current topics and develop future ideas. It allows our large user base the ability to interact with each other and increases their engagement and gives them more incentive to repeatedly visit our website and live the brand. We also use it internally to manage issues and maintain customer satisfaction within the call center and other departments. It facilitates issue management and communication across different teams in the organization.

Salesforce Community Cloud serves as our external Salesforce interface for prospective students to apply for admission to Taylor University, as well as manage their application file with uploading documents, checking their status, and updating information. Salesforce Community Cloud is a robust real-time interface for external customers to engage with internal employees via Salesforce.

Our Sales Department uses Salesforce to keep track of our customer interactions. It's great to see what the other team members are accomplishing and track metrics that matter to our sales team.

It works on mobile platforms, making it easier to get things done when away from my desk as well as collaborate with colleagues on the go.

We use it for a department only. This department runs a state-wide resources and referral program. We use Salesforce Community Cloud to list health information/resources. Users can search for resources based on their needs. They can also read articles we post to educate themselves. They can also contact us from the community cloud and it connects to the service cloud to become a case our staff to respond to.

We use the community cloud for our patients to address their problems, place orders from the community portal and provide information of the products they use. We have several communities using it in our org. Each community is used for a different purpose.

Salesforce Community Cloud was used as a self service portal for customers to review and update their information, view documents and statements that were available to them, communicate with staff via Chatter, and submit cases. It was the main customer facing site between the company and the customer.

Salesforce Community Cloud is used by our company as our central knowledge repository. It is used by the marketing and sales department to host best practices knowledge articles. The implementation and customer support departments utilize it to post and track issue resolution articles. Other departments within the organization also use Salesforce Community Cloud as a wiki site for different projects.

Salesforce Community cloud is being used by the entire organisation in order to keep everything up-to-date. We make sure everyone is able to have insight in the data that gets passed on between the marketing department and the sales department. This tackles the problem of miscommunication and lack of information in meetings.

Salesforce Community Cloud is currently being used by our service team members. We are building our information knowledge base within the Salesforce Community Cloud to offer our service teams with immediate access to common answers.

Salesforce Cloud is being used as a repository of industry information including competition and things our sales reps are hearing from the field. It allows folks to input whatever information is relevant and top of mind in our space.

Community cloud provides an excellent way to interact with information from your Salesforce instance in a secure area where your users are authenticated. It allows partners or constituents to update information, interact with one another, and access learning and articles.

We use Salesforce Communities to manage our customer support hub, as well as our internal knowledge base. Because the product can do a range of different things, it's a great "homepage" for all things support. We've built out several different pages and ways to find customer support using the tool and some of the ad ons.

From a business standpoint, it has helped us make our support model more scalable. Customers can still contact a rep directly, but the community acts as a first touch since we've packed it with training videos, articles, and our customer community (where customers can interact with one another).

Salesforce Communities is a feature that we have at our organization, but we don't really use it especially often. That is to say, it's not something that was mandated by the company. It seems like a haphazard way of trying to add communication or a social integration to a product that doesn't really need to have those elements. Or at least, it's not well executed enough to use.

We use Salesforce Chatter which is a part of the Salesforce Communities to share information and exchange any data with other employees. It's helpful in the sense that many of our staff are offsite and if anyone has a question we can communicate through this platform instead of constantly texting or calling one another.

Currently developing as a client facing portal, where clients can submit cases, interact with others, source knowledge articles, etc. It has not yet been released, we are continuing to work through getting it set up exactly how we want.

We have the Salesforce Community Cloud deployed for our customers to get information they need quickly, with ease, and any day of the week, any time of day, as we are a global organization. We have both a client-facing community as well as an employee-only community. Both are widely adopted and growing.

We use Salesforce Communities as our support with a knowledge base and forum. It is currently used by the customer success team and we have plans to incorporate other departments as well. It helps provide a place for articles, discussions, videos, and other support-related material. The goal is that the customer will find the answers there before calling our support team.