Salesforce Experience Cloud

Formerly Salesforce Community Cloud

Salesforce Community Cloud is best suited for business-to-business sales. SFCC makes it very easy to keep all contacts, quotes, contracts, etc. organized for prospects and customers. Everything is easily viewed in history & can be accessed across multiple departments. The hierarchy tool allows you to see how accounts and sub-accounts are related. SFCC may be less useful for companies that do not deal with customers that have multiple account levels.

Well suited for cross-communication from Rep to Rep when dealing with a high traffic industry.

SFDC is a great tool for sales and pipeline tracking. No complaints here!

It worked well for our company intranet but is not the best solution available. It was great for a homepage and real-time updates. The governance setup was nice. It was not great for a lot of admins - was easy to get confused if you have not been properly trained. It was a little boxy so it's not great for customization (unless our SF Admin team was just not adept at coding).

I would recommend Salesforce Community Cloud to any organization that aims to develop stronger connections internally, and with their customers and business partners. In the current marketplace, it's essential for businesses to be a part of the social media space, and Salesforce Community Cloud helps you do that while connecting important customer data that leads to other departmental successes and your collective growth as an organization.

If you need to spin up a site for collaboration or information for your current Salesforce user base, then communities is the best option, as it allows easy access. It also allows quick spin up of components and development of new functionality that may not be out of the box with regular updates.

In any instance where you're selling into large accounts where several stakeholders exist, Salesforce App Cloud is well suited. Any kind of enterprise business would benefit. If it's a very transactional business or small brick & mortar store where ongoing relationships aren't nearly as critical, it wouldn't be as relevant. You could likely get by with a lighter weight CRM.

Salesforce is easy to use.

I think for most business Community Cloud serves a great purpose. You can use it for clients on an external-facing level for them to interact with each other and your business. It can also be used internally for employees to communicate with each other about records in Salesforce which really promotes living in the system and a real ecosystem feel rather than hopping around to chat or email. It is a great system of record too since those conversations are captured.

Salesforce Community Cloud is ideal for current Salesforce CRM customers who want internal or external constituents to access, view, update, and interact with existing Salesforce data. This is particularly helpful for security and web-based applications requiring customer data to be collected or updated in a manner consistent with current security protocols.

Great for an internal social network across our sales team, keeps us up to date on what others on the team are doing and tracking activities, which we measure for bonus purposes. Also helps to measure metrics and even pull reports based on product history, predictive analytics etc.

If your data is pretty straightforward Community Cloud can definitely do the work beautifully. However, if you have a group of similar data in different structures - say you have "autism" topic in screening, treatment, support group and in articles as well and when you search "autism", users will have to manually filter through a bunch of results returned in all different categories to figure out what they are looking for.

Self-service empowers customers to find answers to their questions with a searchable knowledge base, and work together to answer one another’s questions and solve problems, dramatically reducing service cases while increasing customer satisfaction. Customers always feels engaged using communities. Community Templates are secure, reliable, scalable, and optimized for mobile. Lightning Community Builder makes it easy to customize mobile-optimized community to perfectly match the org name which includes incorporating third-party and custom components for ultimate customization.

Salesforce Community Cloud is the solution if you want to communicate and share data with your customers, partners, or employees. It’s an extremely customizable platform that can be tailored to any scenario.

Salesforce Community Cloud is an extremely user-friendly application and offers great features. It is ideal for the business requirement we needed to fulfill.

Salesforce Community cloud is well suited for mid to large companies that tend to lack the thrust to move forward due to the lack of communication. It can be a really helpful tool for these companies in order to provide data and information about industry trends to all departments and expertises.

Salesforce Community Cloud is well suited for use within any organization where general information needs to be stored and easily accessed across many users. It may not be as well suited for organizations that do more customized support that is unique and needs to be handled by a specialist on a case-by-case basis.

Very well suited for companies that have a large field sales team; companies with several competitors; suited in an industry that is always changing

I didn't actually develop the community, so maybe if I played a hand in the back end, I'd have a higher rating. Overall, it's a good tool that has really helped us address a specific need. It's just difficult to use. If you're able to get a developer to build it all exactly how you want, then I'm sure it's great, we just didn't have that luxury.

It's good for connecting among coworkers in the same, or different department that are using Salesforce. The button is literally called "connect." By doing this you can follow cases that others are working on, almost like a Facebook feed, except for work. Though in my context, it's just not useful. I don't need most of the information that it shows.

If staff need to input contacts or information for new employees without being at a central location, Salesforce Communities can help with that! We have 9 partners that we constantly have inputting information on Salesforce and with this tool, we are able to guide each other on any issues we may encounter during our work time. It is fast and easy to use.

It's a great space for clients/customers to access articles and participate in feedback/community setting with a group. As long as you have someone who is well versed in setting up and maintaining the community then I really can't think of a situation where it wouldn't be beneficial in some aspect.

In organizations that already have Salesforce deployed for account management or CRM, it is helpful to have Cases, Communities, Chatter, etc. all deployed to keep the information in one spot. Salesforce has a hefty price tag, so businesses not looking for an enterprise-type solution may want to consider alternatives.

If you are using Salesforce already and do not want to integrate with another community, Salesforce Community can work for you. If you don't want to customize a lot of things and it could work for you as well. If you want to customize, you will need to have a developer on your team.