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Salesforce Experience Cloud

Salesforce Experience Cloud
Formerly Salesforce Community Cloud

Overview

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Product Demos

Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo

YouTube

Demo: Construction Customer Portal on Salesforce Experience Cloud

YouTube

Salesforce Experience Cloud - Login & Registration

YouTube
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Product Details

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.


The updated Salesforce Marketing Cloud Engagement allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.

Salesforce Experience Cloud Video

Experience Cloud Demo | Salesforce

Salesforce Experience Cloud Integrations

Salesforce Experience Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(390)

Attribute Ratings

Reviews

(1-25 of 50)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We now have less than 10 internal staff because customers can do a lot of self-service
  • We can hand off publishing of content to marketing, lessening workload on admins
  • Seamless integration by SSO from main website
Jason Guinn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Dramatically reduced the number of phone call and e-mail requests for data
  • Increased customer satisfaction
  • Entirely eliminated a convoluted reporting process that previously required hours upon hours of time from our HR team - the data is now logged directly by the consultant pharmacists and immediately available to our customers in a real-time report format
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
  • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Positive: Allowed us to merge everything to a single website with a single login, instead of having 3 separate websites.
  • Positive: Allowed for less coding, and less staff to update.
  • Positive: Intuitive layout, making it easier to train new staff and employees.
Pedro Henrique de Almeida | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Community Cloud had a great impact so far since we've been able to expand our catalog of solutions so we can deliver a complete integrated portal to our customers without requiring an external and costlier alternative.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • By using Salesforce Community we managed to provide a circa 40% improvement in time normally attributed to chasing phone calls. Community replaced these calls with self service portal features, showing full auditability.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Well, the Community Cloud system has not helped to retain customers because finding info in our knowledge base is not cool, easy, insightful, etc.
  • The case management tools are just not good, reports are a challenge to create.
  • I do like that I can search an opportunity and find all the cases that are opened against it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Speed to market for qualifying and closing new business opportunities.
  • Higher levels of data integrity for info across multiple business entities.
  • Providing a single source of truth for all data relating to both business opportunities and deals.
Aubrey Miles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Salesforce Community Cloud has helped us stay more organized to better address customer concerns and provide any requested documents with a turnaround time of under 24 hours.
  • Salesforce Community Cloud helps us track how long cases and work orders have been open with many different reports that are extremely useful for managers to track productivity.
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