Salesforce Education Cloud Reviews and Ratings

Use Cases and Deployment Scope

Education Cloud addresses kind of those common business processes you see in higher ed. It does K through 12 as well, but obviously we use it for higher ed. So we use it for things like recruiting, so collecting web forms and running marketing campaigns for prospective students, running campaigns and collecting data for them to complete their application. Once they matriculate, we try to target them with various promotional campaigns. There's also an advising tool in Education Cloud, which is if you just think about Service Cloud and apply that to education advising students on anything from do I have enough credit to graduate, I want to change my major, how do I do that? Is this transfer credit equivalent? So a lot of case processing for current students. And then there's a significant alumni feature as well. So having a portal for the alumni, the university to engage and track various metrics about them.

Likelihood to Recommend

I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

Use Cases and Deployment Scope

As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting better or whose not over the solution at a glance. Each and every students can be paid attention to my classes and their careers through that too. And i think, for an educational institute, this solution is the best in the business to maintain online classes in this pandemics.

Likelihood to Recommend

Educational institutions, Start up business contracts, Corporate offices , Agricultural farming projects.

Use Cases and Deployment Scope

We use [Salesforce.org] to communicate with external applicants, collect application materials, set deadlines, assign applications to reviewers, and communicate with all applicants. Many of our staff members have access. We also use Salesforce to support our many forms around student information, including program of study, change of degree, adding additional degrees or certificates, and we have more forms being developed.

Likelihood to Recommend

We find that this program is useful for our needs in graduate education admissions, graduate student support, and creating forms that pull information from other systems. The ability to create pre filled forms that require user authentication has greatly improved the experience of our students and how they submit required information across a wide variety of forms with different needs.

Use Cases and Deployment Scope

Salesforce.org Education Cloud allows more of a connectivity and efficiency in the overall workflow. It allows both administrators and students to connect virtually and provide their users with absolutely every tool they need to succeed. I supported others who actively used the product and saw first hand how beneficial it was for users on both ends of the spectrum.

Likelihood to Recommend

It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.

Use Cases and Deployment Scope

It has been used for managing the internal courses in terms of employees education. It has been a helpful tool hence it has allowed us to keep track of all our employees paces in terms of their mandatory and optional courses and licenses. It has also made [it easy to communicate] with them and [get] feedback.

Likelihood to Recommend

We have been working with Salesforce education cloud for about two years and it has been a great tool for us hence we needed a suit that would work for all the educational purposes that we have [for] our employees. It is one of the most complete suits for education and even that we needed a bit of help from IT, we could be independent in our developing courses processes.

Use Cases and Deployment Scope

Educating myself in the different software on the market and how we can possibly or potentially apply this within our organization.

Likelihood to Recommend

You can self pace through the material, and it is accessible from anywhere at any time.

Use Cases and Deployment Scope

We consult with clients on their CRM needs and implement Salesforce EDA if it is a good fit for their needs. Other options may include the other nonprofit offerings from Salesforce (formerly Salesforce.org).

Likelihood to Recommend

Well suited for larger or mid-sized institutions willing to invest to have all of their student services needs to be fulfilled by a single platform. It would be less appropriate for non-traditional universities i.e. smaller schools, or nonprofits that have education/curriculum but also have other programs/fundraising, etc. since it may not be positive ROI for them, or the nonprofit solutions might be more valuable for them.

Use Cases and Deployment Scope

SFDC is a cloud-based platform that helps educational institutions with recruiting, admissions and student engagement. I have used it when managing our portfolio of active and possible accounts. Particularly strong if the university or organization is using it for admissions and recruiting purposes. It is a fantastic platform for this use case and the sales and marketing department overall.

Likelihood to Recommend

The software allows us to have one platform that scales across the organization esp when it comes to recruiting and admissions. This allows us to build a real-time view of the student across all departments. This improves communication across the school which ultimately enables us to provide a better experience to the students both current and future.

Use Cases and Deployment Scope

SF for Higher Ed is used at my former employer to manage incoming leads throughout the sales cycle. New student inquiries would come in through SF and then move through the enrollment process. They would then be managed by their academic advisor and SF housed their grades and attendance throughout their time as a student.

Likelihood to Recommend

This is the best application on the market to manage students enrolled in college through their enrollment process, with financial aid, and then as a student. You can follow the student's attendance, grades, and participation in one easy snapshot area and also create and monitor tasks. This gives advisors clear ways to start conversations when reaching out to students for engagement.

Use Cases and Deployment Scope

Who uses it and for what:

<ul><li>Enrollment: for tracking leads, recording all conversation information/notes, and ensuring their applications are complete.</li><li>Student advisors: once students are enrolled, they use the Contact and Opportunities objects to track student success in their programs, also recording all conversation information/notes.</li><li>Account management: our account managers track holistic student success data to track account health.</li><li>Management/leadership: we are a company driven by our student's success. We use Salesforce for Higher Ed to know how we're performing as a company. Our students' success is directly our success.</li></ul>

Likelihood to Recommend

Well suited:

<ol><li>Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!</li><li>Groups with huge student populations now, or expected in the future.</li><li>Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.</li></ol>Less appropriate:

<ol><li>If you expect your company/school will have a limited number of students.</li><li>If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.</li></ol>